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November 2023 by Mark Schaub
Great Service Department. Took my car in right away for a walk in oil and filter change. They did a great job. Was back on road within 35 minutes. I can highly recommend Glenn Polk Ford in Gainesville, TX. Service guy showed me some new Mustangs while I was waiting.
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November 2023 by Bruce Birdsong
I needed to buy a vehicle, called, and was transferred to a great guy who asked what I wanted, he sent pics and gave me a great price about 30 minutes later over the phone! Negotiation took about 5 minutes. Came in and filled out paperwork in about 15 minutes and salesman aided in getting car app set up and the process was done! Would buy from these guys again in a heartbeat!!!
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November 2023 by Chad Bell
Not sure her name, but the female that runs the service department is worth her weight in gold. She is kind, extremely knowledgeable, and always treats me like I’m part of the family every time I come for service. I drive an hour one way to get my oil changed. I’m never upsold, just what I need for my super duty and that’s it. I will never will go anywhere else. Been using Glenn Polk for purchase and service for 3 years plus and I have zero complaints.
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November 2023 by Jeff Anderson
I called them on a Friday morning as I was coming through Gainesville because the rear passenger window on my F150 wouldn't roll up. They told me to come by and they would do what they could. I was immediately met by Brittany and about 30 minutes later they had me on the road. They weren't able to fix the problem as they didn't have the window motor but they were able to secure the glass so I didn't have to drive with the window down. I was very impressed with their service, friendliness and willing to help at a moments notice. Every staff member I encountered was very friendly, concerned about my experience and helpful!! We live in Northlake, TX but I'll definitely be doing more business with them even though we're 40 minutes South. Thank you!!
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November 2023 by Rachel Cook
Super Happy with the experience we had with Glenn Polk Ford. They went out of there way to pick up my Husbands truck to have the Bed Liner installed while he was at work, then returned it to him in a very timely manner. Thank you for a wonderful customer experience!
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October 2023 by Jude Stovall
The best purchasing experience I have ever had. No games, no gimmicks, and no pressure. Les Graham was very helpful ensuring my wife and I had all the information we needed to make the right decision that was best for us. The whole experience was very genuine and everyone was very transparent.
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October 2023 by Andrea Mantle
Brittany wad the best. She helped me deal with ford customer service. They were rude and had no knowledge of Ford policies and warranties. But Brittany, was the saving grace of the whole ordeal. I will drive the extra 45 min past my local service center to continue to use Glenn Polk. Thank you all for the wonderful service.
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October 2023 by MaryGrace
"Tony" Crisp (haha) was FANTASTIC! He made picking out and buy a wood quality used car as breeze. He does know his products! I want to say Liz in Finance was great, everything was ready to sign and drive with in minutes. Thanks for the over all great Experience!
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September 2023 by Angela Verdana
Great experience! No hard sell, they were up front, honest and quick to get my paperwork done. I highly recommend these folks. It's worth the drive from Dallas or Fort Worth
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September 2023 by Chris Billingslea
I can not speak more highly of my experience shopping with Frank at Glenn Polk Ford. Being from out of state, Frank made the process so very simple and seamless. He even made arrangements for us to pick up the vehicle from the airport because we were flying in around the time the dealership would be closing...talk about accommodating!!!I can not thank the dealership as a whole enough. This was a major purchase for us and they made it so effortless.
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September 2023 by Bobby Clegg
Great Dealership to Deal with!! Glenn Polk always makes it an effortless process!! They take great care of my vehicle needs both for business and for pleasure!
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September 2023 by H B
I had an excellent experience at Glenn Polk Ford. Brook, the Service Coordinator, was pleasant, helpful and knowledgeable. Throughout the process she communicated well and often keeping me informed of all steps of the repair. The technician completed the work early and under my expected cost. Great job everyone.
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September 2023 by Leigh Ward
Glenn Polk Ford handled my special.order Maverick. My salesman(Bryan) was professional, patient when I needed reassuring that he would let me know the minute he knew something, and willing to show off all the truck features when it finally arrived. The buying pricess was fast and efficient too! 5 star only because there aren't 10!
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September 2023 by Ryan Delaney
This dealership and their employees are simply amazing. The time and money saved is only a small example of why you should come here. These folks keep my vehicles on the road and will have me as a customer as long as I own a Ford. (That will be forever)!!
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July 2023 by Barry King
Glenn Polk is such an awesome place to purchase a vehicle. They don't play games and they don't add bogus dealer add ons such as Nitrogen in tires, window VIN etching, $1000 window tinting etc etc. We make the drive from Dallas to purchase from Polk. See Bryan Crisp when you get there!!!!
