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March 2023 by Wayne N.
Went in today to purchase shingles for our house after a hailstorm. They were very helpful in getting information and pricing for me. Had to wait about 5 min but my fault. I didn't have appointment. They showed me everything I needed. Great service.
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March 2023 by Jeff J.
On most days, if you go in the west entrance to grab some paint or anything in the tile department or the pest control area, you will be forced to check out all the way at the other end of the building because they will not open the check out That is right inside the west entry. Such an easy fix but they won't do it most days. So it's best to just park at the east end of the building even if you are going to the far west side to shop. Put your walking shoes on!
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September 2022 by Cheri Y.
This Home deport is kinda small. Hubby & I only use this Home Depot for some building materials/lumber, but mostly lawn care & tools. At one point they were getting in the beautiful Blue pine V board that I love so much, but it goes quickly. So I asked if they can order it for me and they can order it, when it's available. Well, turns out, it's not available that often so I only got enough to do one small guest room in Cottage #1 The other thing that is super annoying about this HD is they don't have a tool rental department. If you want to rent a piece of speciality equipment you have to go to Sherman for that. So that is where we go mostly. We go to Sherman. Their Home Depot is better & has a equipment rental. We only use this small location for little things and lawn care/nursery.
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July 2022 by Roscoe C.
Helpful & knowledgeable employees'. Well stocked with large selection of home improvements & DIY solutions.
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April 2022 by Joleen Hales
We normally shop at Lowes because its much closer, but we decided to take a drive to the Gainesville store 4/7/22 about 330pm. The associates that helped us yesterday from start to check out were amazing compared to Lowes and we will now be shopping at Home Depot from now on. Well done Gainesville!! I wish I would have gotten their names, we bought a power washer and a cultivator, there were two ladies and two gentleman reach truck drivers involved. ???
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November 2021 by Donna H.
We bought a GE washer in JULY and in less than 6 months it went out. The service department could not get to us for a solid month! Still under warranty we waited when we got our confirmation for our service the window is from 8:00 am to 5:00pm! Seriously?!? Who does that? We lose a whole day of work to stay home and wait for service of a product that should have NEVER gone out in the first place! #homedepotsucks Update: our service didn't get done until 6:45pm!!!! GRRRR
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November 2021 by Kate S.
I purchased a Rheem propane gas water heater from Home Depot in Gainesville Texas in November 2021. I transported the heater to my home hauled it up the stairs to the attic and installed it only to find that it was in fact a USED hot water heater. I called Rheem who said it had been manufactured 18 months earlier and that I had to seek satisfaction from the seller. It was rusted , there were parts missing and it did not work. I also noticed in the box, a pink ribbon, which I discovered later meant that it was a returned item. I called the store to complain but received no assistance whatsoever. My only recourse was to uninstall the heater after emptying it of water, haul it back down the stairs, transport it 30 miles to the store. At the store there was, once again, no assistance ( the heater weighed 120 lbs and I am 67). I carried it into the store and underwent the laborious return rigmarole, noticing with sardonic humor the addition of a pink ribbon!No one brought the replacement heater to me, I had to find it and haul it unassisted to my truck, drive 30 miles, haul it up the stairs into the attic and install it.I have spent over $100,000 at this store over the years and cannot believe their complete disregard for me as their customer nor their casual dismissal of the fact that they had sold me a used, known-to-be-defective item.
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July 2021 by Bruce K.
This HD in Gainsville sucks. If you call they hang up on you or never answer the phone....
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July 2021 by Ashley Burris
I love this store all except this one lady, I think her name was Jackie or sumthin, but she had so much attitude and was very rude to the other employees in front of customers! I just don’t think that’s right!!!
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January 2021 by Darla Jean Deen
such a great friendly store
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November 2020 by Kory P.
The guys in the garden center did an amazing job loading my materials on my trucks. Bought about 5k lbs worth of materials and these guys spent 30 minutes making sure it was packed and road ready before I left. Would definitely be back for any further landscaping needs.
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October 2020 by Cindy Harrell Randolph
They have terrible customer service,if you but an appliance you can never get it worked on.
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November 2019 by Jerry Faught
TRAINING! No one is this store knows their department. I am building a house nd have had to deal with everyone in that store multiple times. Don in electrical has terrible customer service. Ryan is plumbing and electrical has zero knowledge and we just had to sliding glass doors custom made that had tinted glass when my wife specifically said no tinting on the glass....
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November 2019 by DeLana L.
This Home Depot basically has everything I need. I like how the staff Is knowledgeable and kind and helpful. I also love the garden section in the variety of flowers you have.
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September 2019 by Michael Don Jenkins
Does not carry Foreplace Equipment or Products in Gainesville, Texas Store