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December 2023 by T B
Tom Thumb was set to close at 7pm on 12/24/23. Tried walking in for some milk at 6:45pm and was told by employee "Brayden" outside the front entrance we were not allowed in as he was directed by the manager to not let anyone else in and also confirmed Tom Thumb was not closed until 7pm. We saw several people before us get turned away also and then a couple other people talk to him and just walk in past him and he did nothing. This is horrible management. The manager is refusing customers for at least 15 minutes before closing. I get it's Christmas eve but if Tom Thumb wants everyone out by 7pm, then make closing time 6:30p or 6:45p. Of course the employee could have been just not letting people in without actual management direction, at which he should be reprimanded.
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December 2023 by Joan Boggs
Love the pharmacy. With 5 refills, you get 20%off your groceries. I love that they pre-fill my prescriptions. Produce is fresh. Bakery has a large selection. Meat department always looks appealing.
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December 2023 by Penny Richter
Update they gave my husband the pills, but did not give him the cough syrup, when he iand if he feels better, he will be seeking legal counsel. VETERANS BEWARE OF TOM THUMB ANYTHING...
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December 2023 by truck repair
Hello my name is dan, I am a service connected dis abled veteran, had VA Tele nurse, send me to absolutely urgent care gainesville tx, have bad covid can barely breath, va said have them call it in to Yom thumb gainesville tx, to thumb said they can not fill it for free. Absolute said they can do nothing, I have been to these places many times, if I die I'm the next few days for medicine, tomb thumb and Absolute need to be held accountable for my death, would yall see to it please. , go America
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November 2023 by Christa Baker
Very disappointing when you go to Register 3 and it's young girls that would rather stand and talk to each other than work. Was buying one of the Christmas trees they didn't know how to ring it up no problem. The girls then asked if there was a tag on the tree I said yes there was the huffing I don't want to go outside so Instead of arguing with a child I just went and got the tag while my wife and child stood in line and she started helping people like they weren't even there!!! Do better these young Generations are lazy if they don't want to work get rid of them
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November 2023 by Tony M
Good meat and great produce. Unfortunately their prices are a little elevated from where I feel they should be. All in all a good shopping experience.
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September 2023 by paddedcuffs4u
Love the service i get at Tom Thumb. Cashiers are really helpful and cheerful. Not wild about the prescription refill service. Go there nearly daily. Selection is expanding. Self checkout generally speeds things up. Variety has gotten better.
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September 2023 by MaryGrace
Always clean, well stocked and organized. Knowledgeable employees, who can find anything in the store. Deli is always perfect. The Triple chocolate mousse cake from the bakery is to die for.They definitely have the best Pharmacy Staff!!!
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September 2023 by Linda O.
I agree with Jennifer F. This store is really overpriced. I've seen outdated products on the shelf and/or dairy cases. Sale prices are kind of ok, but still high to be "on sale". I don't know how people on fixed incomes can afford to shop here. I go to one of the few alternatives in town which has better prices. As far as I'm concerned you can do away with self check. Bring back the human touch. I won't shop here unless I have to. Apparently your prices are so high is because you're paying for the new bigger store you're planning on building. Just because it's bigger doesn't mean you'll get more customers. Maybe you don't think you need us regular folks shopping here. Catering to the elite and snobs of G'ville? Sad, to say the least! I'll give you two stars.
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August 2023 by help later
To bad Tom thumb is turning into a WALMART......... 1 register open 8 people in line, somebody needs to open a grocery store where they have customer SERVICE again.......
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August 2023 by Jessica Duncan
1: I ordered a cake. It was dry and had ice in the middle of the cake where the 3 milk was supposed to be2: got ignored by multiple staff members when I was at self checkout and needed assistance. Finally got help to only get ignored while he spoke with a customer friend next to the register I was at. I will continue to give my business somewhere else.
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July 2023 by Bliss L
Best produce. Butcher, deli and bakery counters are amazing. Checkout staff and customer service desk are very helpful. Only interaction with the pharmacy was to get a vaccine but they were friendly and helpful too. 10/10 across the board. I've never had a bad experience there!
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May 2023 by sharon salinas
I went to the Gainesville store to purchase WIC items for my daughter that wasn't able to come as her baby is in the NICU and she is with her. Rachel, Laura, and Michelle went above and beyond to help me. It was quite a deal and they were gracious and very supportive. Not the kind of service I would have gotten at the bigger stores....i.e. walmart). I am beyond grateful and so glad I chose to go there. They were so kind!
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May 2023 by Dylan Smith
Tom Thumb is always my one stop shop. Get everything in one swing without having to hit walmart. The staff is always awesome. And the tom thumb app is the way to save some money.
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March 2023 by Debbie Shugars
I have always liked this store, very friendly, and has everything you need or want in a local grocery store. What set this one apart is the butcher shop, flower shop and I love that they have total meal you can pick up take home and cook! Great place to shop!