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February 2024 by Gene Davis
I had read some mixed reviews. I went there to rent a truck. They wasted no time taking care of my reservation. I picked up the truck and everything went fine. I’d go there again.
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December 2023 by Shirley
Wonderful and helpful. If you need it, they have it!
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November 2023 by Lance Thompson
Told em i was going to Eufaula Oklahoma and bringing the truck back to their location. They charged me one price at the counter and they just called saying I owe them more. Who's fault is that. I told em what I was doing over the phone and at the counter.
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May 2023 by Catina Hardin
There were several issues with this location. The manager was responsive to change my reservation and add coverage I refused on my original. Then after two after hour phone calls of communication he stopped answering. Now during the rental I was to lease what we thought was 4 days. The system only set one day and charged for 180 miles estimated to be used to my daughter's card. $231+ My fault for not advising we were ending two days. Which I communicated to the female there I been in contact with during this whole transaction after the manager. Next I was working and did not have my phone on the Saturday they called the references in panic claiming to report the truck stolen. We were bringing it back that day. Which we did. Now, my daughters card was overbilled again with another charge on her account. Our total bill should have been $170 max...180 with taxes...you billed another 230 something taking her card over limit. 6 days @ 1995 and 31 miles @ 1.09/mi I called and left a message and my daughter did as well. No one has bothered to call backToday we both made two calls each and Now they Do Not Answer at all!!!! The charges are being reported to her card company since no one will be responsible and respond. That is Rude and Very Unprofessional!!!Catina Hardin
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May 2023 by James Cudworth
Awesome customer service. Very polite and very helpful. This is my go to Uhaul.
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May 2023 by Sonja Long
Love this place for uhaul rentals. Have gone out of my way to rent from them.
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October 2022 by Jerry Bellar
Not ready to serve my needs
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April 2022 by Jonathan Kelly
The best customer service in the industry I suspect! They were considerate, patient, kind and efficient. I couldn't ask for my evening to have been handled any better! Thanks guys!TJ and Lachlyn you are the best!
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January 2022 by James Ezell
I go out of my way to go here because the lady behind the desk is extremely helpful.! Very friendly and detailed in her work....
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September 2021 by Dom J
Awesome great prices. Open Saturday till noon. I like that
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September 2021 by Haley Hall
The lady in there was so nice!
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August 2021 by Michelle Matta
Rep. for Uhaul 800 # call center Terry Griffin is TERRIBLE to work with!Local Gainesville, TX rep. T.J. is AWESOME to work with. Please reserve online and call to chat with T.J. to make any changes. Main office 800# Terry Griffin will change your reservation and create more STRESS in your move than needed. She needs more training and to learn basic KINDNESS.
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May 2021 by Rick Evans
The lady behind the counter was very courteous and able to accommodate my needs for a trailer rental.
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January 2021 by Nathan Jenson
This place don't deserve to be a uhaul dealer. Bad bad bad bad
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January 2020 by Nathaniel Arands
I had a reservation with another U-Hauler dealer in town. When I was unable to contact them after an hour of waiting at the location I had to reschedule last second to this location. I called and told the lady (believe her name was TJ) my situation and she came out of an important meeting to come and help me even though she had no obligations with me before then. She helped me reserve a trailer and hook it up and got me on the road in no time. Great experience.
