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November 2023 by Hobokiten
Never seen it take 4 people and 2 and a half hours to change two tires. Wasn't even busy. The people were nice but need more experience or better work ethic. Thankful for the work and hope the job was done well
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November 2023 by Crissinda Havens
This place is ridiculous!!! I took my mother's Ford Escape up and was going to get 2 new tires put on the back...I waited for 2 hours inside and so I asked about approximately how much longer because I had to be at work in an hour... the lady told me there were 4 cars still ahead of me!!! So I told her I had to go and went out to my mother's car and the keys were in the vehicle!!! I went to start it and the battery was dead!!! So I had to get an Uber to come get me and I had to leave her car there all night!!! My mother is disabled and she was stuck at home without her car all night! So my mother called up the shop that evening and the lady tried to say I left so they lost my ticket and she was insinuating it was my fault because I left! After 3 hours!!! And she basically said that she was sorry but she was just training new people and they had to make sure everyone is safe... that is not going to replace the money I'm out for a new battery or the tires she still needs or the fact that I was late for work...and the employees are very poorly trained in electronics as well, they know nothing about the products they are selling.It's sad that Walmart doesn't take better care of their customers than they do...I will pay twice as much for groceries at CVS before I step foot in this store again!
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November 2023 by Texasboy33
Went in for a new set of tires and they went ahead and broke two of my lug nuts… and they did not want to replace?Service: Tires
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October 2023 by A CE
Les, top notch customer service and professionalism. They were down to one tech the other day that I had an appointment and he was left to talk to everyone that was coming in for help. He talked to and helped everyone that I saw come in while I was there. I was supposed to have an appointment at 12, but didn’t get seen til later. Completely made up for it when dealing with Les. Thank you, sir. It was a pleasure.
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August 2023 by peyton crosswhite
If I can give zero stars I would. I got a new battery put in and my car suddenly didn’t start. I had to get it towed and turns out Walmart didn’t tighten my battery terminals at all and left the bracket just sitting on top of my battery. I spoke with the manager and his response was “what do you want us to do” and “you should have brought it in to us to fix it” this took my last triple A tow and caused me and my toddler to be stranded in the heat because of their mistake and there’s nothing they can do besides talk to the tech. Do yourself a favor and do not bring your car here.
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June 2023 by Alyssa Allen
Called asked when they closed she said 7. Got there at 6:38pm was ignored for over 10min finally as guy comes to my window to tell me he can't help me they have an oil change and their closing. I told him the lady told me 7. As one worker cleaned a cars window with his air pods in his ears and street clothes. I came even that late because I needed one now. Told the guy they need to tell customers 630 they stop taking people then. It's rude.
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June 2023 by CarmenMichelle HumphriesKirk
It was mostly ok. I do want to say one thing the tire warranty is definitely worth it for roadside hazard. Especially when you live in a town that's constantly under construction lol
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April 2023 by Kendric Young
First time I tried using the Auto Center it took them over 15 minutes just to greet me so I left. This is the second time….it’s been almost 2 hours waiting on an oil change and they’ve been working on it for at least an hour and a half.Key chain has 2 keys….they called me 20 minutes into the wait bc they key they were trying to use wouldn’t start the car. Try the other one?Service: General repairs & maintenance
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April 2023 by Sam Lindsay
Waited 2 hrs for tires to be changed and they installed my rim covers wrong, 1 blew off and shattered when I pulled out
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April 2023 by MaryGrace
Way under staffed. Can't keep up with customers.
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November 2022 by Azznbad
I called several times during the day to see if they had a tire in stock, that I could pick up. After the phone ringing forever, it apparently sent me to the main switchboard and I never talked to anyone in automotive. I'm 20 miles away and knowing if the tire is in stock before I go.
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September 2022 by Barbara Aitchison
I needed help with a truck battery. The guy that WAS helping me went to get someone that knew more about batteries. When the other guy came in he helped 2 other people before he came over to help me. I was disappointed because I was in kind of a hurry. I had someone waiting on me to put the battery in my truck..and I had to drive back to Valley View. But it was ok. I just slowed down and took a deep breath.
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September 2022 by C R
Man, they r always busy hope u get there early
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March 2022 by Adam Oyer
Auto Team stayed a few mins late to wait for us to get there. Had a blowout on I35 on a Sunday night and needed a new tire
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January 2022 by Dillon Bell
On the road driving through and tried to use the Gainesville, TX auto center for oil change . I used to live in the area and had used this auto center in the past with no issues. Called ahead to confirm closing time away 7 pm as listed online and was told be there at 6:15 pm and they would take care of me. Pulled in at 5:52 pm and am met by a tech outside asking what do I need. Upon replying I was told to be there at 6:15 for a guaranteed oil change, he responds I’m already working on something and our other tech just got back from wrist surgery so they can’t help me. Repeat that I called ahead and was told when to arrive he responds I don’t know what to tell you. Obviously there for a paycheck only and honestly not sure he’s who I would want working on my car come to think of it. Definitely won’t ever return either way.