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September 2025 by Wendy Sepúlveda
I had a very negative experience at this pharmacy. I went to pick up my son’s medicine and the three staff members there completely ignored me. Finally, one person attended me, quickly said it wasn’t available, and then just walked away, leaving me talking to myself. I felt disrespected and unsupported at a moment when I needed help for my child’s health. I truly hope they improve their customer service and commitment to the families who rely on them.
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September 2025 by Kevin Cole
No costumer service, you can’t speak to a person no one will answer the phone or return calls.
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February 2025 by Kim Nolte-Blazek
Clean store with friendly staff.
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February 2023 by Charles C.
Waited on phone for 10 minutes, and no one ever answered. Will never use this pharmacy again. They have to be the worse customer service on galveston island. I do not know know how such a horrible excuse for a pharmacy could even stay in business. I will have to admit that the Walgreens on 61st is almost as bad. Both CVS and Walgreens would be well served to take lessons from the Kroger on the sea wall as far as customer service. Kroger employees are awesome.
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May 2022 by Kelly H.
How do you close both pharmacies down at 8 pm, especially when it states there open online. Do they not know people need to get there medications after work especially if it's an emergency? Never going to CVS again.
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April 2022 by River B.
I can't even.... this is long, please read it all. You need to know this stuff. The Medical Board of Texas should get it, actually. Maybe they will. 1. WRONG CITIES: They sent my prescription to TWO wrong cities! They refused to help me straighten it out. (I see another review mentioning the same thing so there is definitely an issue) 2. NO MEDICAL PRIVACY: I was in line. I had politely asked the lady to please write for me since I have hearing loss and cannot read lips with a mask. She nodded, walked to the back of the room, and YELLED a question about my medicine. I said that I didn't understand, please come write for me. She walked halfway to me and yelled it AGAIN. I said to please not yell my private medical, please come write to me what you are saying. She rolled her eyes and threw up her hands. Another customer in line stepped up and waved at her to stop this, then offered to write for me. Medical privacy was told to the entire area by yelling. It also had a high street value so anyone could have followed the deaf girl and stole it. STAY AWAY FROM THIS PLACE!!!!
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January 2022 by Yvonne S.
We had a prescription that was filled accidentally to another Pharmacy I explained to the pharmacist that the prescription had not been picked up and that we needed it to be filled here in Galveston The pharmacist could have made a quick phone call to see that it was not picked up or whatever pharmacists do and filled it He is not even a pleasant person I have not made CVS my pharmacy in a long time but I have other family members that still patron this place. I highly recommend Broadway drug store.
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January 2022 by Darlene M.
This is the only CVS I have ever contacted (as a physician) that has not answered a phone call...poor.
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November 2021 by Mj F.
The main pharmacist is condescending and lazy. Doesn't answer the phone, gives wrong information about vaccinations, and is generally pretty worthless. I reported him to corporate.
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September 2021 by Toni G.
It's 9:30 pm.. had to pee while shopping for over 20 minutes... They would not let me because they said they were cleaning it! I had a COVID shot... Let me pee!!
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August 2021 by Julie W.
This CVS location has a terrible pharmacy. They are rude and slow. I spent two full days trying to get a prescription problem resolved over the phone, and they only answered the phone once in multiple attempts and then they would not help. i tried four times today staying on hold for over ten minutes each time and they never answered. I finally had had to drive to the store. They had two techs and two pharmacists and weren't answering phones...they had 7 calls holding while I was standing there. When I finally got to the counter they sent me to a different line and then told me it would be at least half an hour. Needless t say I'm pissed so I pulled up a chair and told them I was going to sit right there and wait. Never again. I wil transfer to Walgreens bef I use these people again.
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August 2021 by Sheryl Dawn Boucher
Came to take my booster shot with my husband
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December 2020 by Jim Bowling
Great pharmacy !!! Only problem is patients holding up drive thru to wait on prescriptions to be filled. Staff should park them and have them pull up in a few minutes . Should not take 30 minutes plus for 2 cars to pick up meds
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October 2020 by Cyndi R.
Longest wait in drive through I've ever been to! Is it always like this here?! Gonna start using Walgreens 3 cars ahead of us and we have been here an hour !!!!!!! I feel bad for the staff. Inside was a wait also and everyone looked aggravated
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August 2020 by Kim Y.
I understand the issues with COVID, however, I have been on hold for over 30 minutes to ask a quick question. That's ridiculous under any situation.
