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February 2024 by Jon Crowell
Love this place
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February 2024 by Hope Walker
I just came to compliment the young lady who worked in front. I waited for about 25 minutes, first in line and then for the mechanic to look at my vehicle. During this time, this lady handled incoming calls, two lines of face-to-face customers, and quick-chats with the mechanics LIKE A PRO. Not once did she respond rudely to any customer (in person or by phone ) and neither did she become snippy with her team. As a person who values friendly customer service and honesty, I just wanted to commend her. Unfortunately, I can't remember her name right now, but gee willy did she model excellent customer service that positively represents the Firestone brand!
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February 2024 by Emma Tumilty
Absolutely awesome service, never feel like I'm being hoodwinked, helpful, friendly, and well priced. Could not recommend more!
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February 2024 by Cynthia Medrano
If I could do zero stars I would. CLAY at Firestone is an incredibly sassy man and treats customers like GARBAGE. Unprofessional, had been waiting there for almost an hour and he suddenly said he couldn’t find me on the system. Horrible service do not choose this store.
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February 2024 by Enrique Alvarado
Clay was very rude and made me wait so long for a simple tire pressure check I am dissatisfied and appalled I’ve worked in automotive for a while now and I’d never treat my customers like this will not be returning
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February 2024 by Riece Harris Inc
I booked an appointment online. Showed up for the appointment. Then was told…“Oh yeah, I forgot to get around to you to let you know we can’t book your appointment bc the guy that does that isn’t here.” Completely unprofessional and disrespectful for my time and gas wasted.
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February 2024 by Steven Blue
Fast and friendly service, no issues!
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January 2024 by David Schulba
Waited for 2 hrs for a scheduled appointment for my car to get a oil change and tire rotation. Then the tech didn't even put a oil filter sticker for wife to know it was changed the old one is still up on windshield.
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January 2024 by Michael Parks
Most of the technicians were out with the flu, so my scheduled time was out the window. However they worked hard to get me done just short of 2 hours.
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January 2024 by Eric Stone
Fast service. Knowledgeable staff. They made sure I understood what needed to be done.
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January 2024 by Nabil Nawaz
Joel and Manny deserve a heartfelt appreciation for delivering exceptional customer service. They attentively addressed my vehicle concerns, displayed friendliness, and proved to be outstanding leaders at this location. They quickly identified the issue with my vehicle and provided an excellent plan to resolve it. Thanks again!
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January 2024 by Katherine Bohn
Professional, friendly, homest
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January 2024 by Sarah Dodson
As always we got excellent service! We had a tire emergency today and not only did the store manager, Jon, fit us in when they were already super busy, but he also went above and beyond by letting us know they were attempting to remove the damaged valve stem without scratching or damaging the rim of our Lincoln Aviator. This was especially nice since nothing on that vehicle is ever inexpensive to fix. We appreciate the integrity of Jon and the Firestone team in Galveston!
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January 2024 by Lisa Hamilton
I wish I knew the name of the man that helped me. I came in on January 2nd at 630pm because my low tire pressure light was on. He asked me to pull up to the garage and put air in my tires. I was out of there in 5 minutes. Great and fast service.
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December 2023 by Randall Allen
Great and friendly staff
