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July 2023 by El Dorsey
Worst bank on the island they want you to bring the exact change in from your business when you do a deposit you're a bank you're supposed to exchange money that's what you do do not take your business accounts to Frost Bank. Employees are too busy sleeping and on the internet shopping.
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November 2022 by Lauren Coffie
They have the absolute worst customer service I have encountered at a bank. I’ve dealt with extremely incompetent employees who are also lazy. Do not bank here if you are a student or trying to open an account and decide to use their mobile check deposit feature.
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August 2019 by Susanna Mercedes
RUDE AS HELL I walked in and the guy says “what’s up” and I said I wanted to open a new account and he just points a direction and the lady that was supposed to be helping me was RUDE to where I just walked out and she didn’t even say anything SMH
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June 2019 by Laj Hah
THE WORST BANK!!! I tried to cash a $2500 school check today and they said I couldn't because I don't have 2500 in my account??? WHAT? How does that make since. If you're a student don't bank here, they won't let you cash your grant unless you already have that same amount on your account. As a broke college student we all know that's unrealistic. The person who also left a review about them having brain damage is right. I've been treated better at Ace Check Cashing with the same check and they aren't even a bank. These people seriously have brain damage.
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May 2019 by Dave White
Really amazing. Here's my latest experience with Frost Bank. I called customer service Saturday morning, deposited a check while driving on hwy 45 and the representative fixed all my problems in less than 5 minutes. While I was driving. Amazing. I'll never bank anywhere else.
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April 2019 by Kimberly Butler
As far as banks go, I don't have Problem. I'm happy with my choice.. But as far as customer service... They aren't rude, but they aren't personable either. It's like they really don't give a flight whether you bank with them or not. I've been to some banks and they greet you warmly like they are genuinely happy to see you.. These at Frost are like department store greeters lol
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March 2019 by Susanna C
RUDE AS HELL I walked in and the guy says “what's up†and I said I wanted to open a new account and he just points a direction and the lady that was supposed to be helping me was RUDE to where I just walked out and she didn't even say anything SMH
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February 2019 by William Everman
I'm about 95% sure every single employee here has some kind of brain damage. If you are wanting to deal with a competent person when visiting a bank, you might want to go somewhere else.
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December 2018 by Ann Higgins
Had an issue with a car dealership saying my husband's name wrong to Frost (our car loan provider). This resulted in the possibility of having to correct the car title at a later date, or not get the car after we took time off from work. The manager Stephanie was THE BEST. She got the updates right at the end of the day, waited until after hours so we could sign the proper documents and when we were not able to make it she drove to the dealership after her work day so that we could sign the documents instead of having to run around trying to get them signed and/or having to wait and have a difficult car title correction down the road. Phenomenal service! Love Frost Bank and Stephanie in particular!
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October 2018 by Ruthy Anis
Bad Service. Very high fee.
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March 2017 by Joshelin A.
I love this place!! looking for an account to open? Then you must come here! Best bank in Texas to be with. Not only do they take care of your money, they treat you like family. What more could you want? Coffee and cookie station, greeted every time you walk in, heck sometimes someone is there to open the door for you like royalty. The tellers are awesome. it's just a great time at Frost.
