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January 2024 by Sherry S.
This some of the last true Hometown type banks. I have every personal and business account with the Pearland branch. Excellent Service!
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August 2023 by Gerri Coleman
No safeguards to protect your money…beware!
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April 2023 by Aloha Prime
Teller with glasses. Great customer service. Thanks.
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February 2022 by Mayra Lainez, Island REALTOR
Priscilla provided phenomenal, top-notch service, handled all my issues with politeness and professionalism!
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December 2021 by Thomas Hannah Jr
No complaints
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June 2020 by Bryan Brown
I own a Remodeling business and I am working on a large historical church in the City of Galveston. On May 15 the Church wrote a check from their account at Hometown Bank payable in my business name. I went through the drive thru at the 1801 45th Street branch as the lobby was closed due to Covid 19. I presented my ID and my DBA certificate. A lady came on the speaker and told me it would be a few minutes as she needed to input my info into the system. After about 15 minutes she asked for my thumb print because I did not have an account there. She told me everything was good to go, all information concerning my assumed business name was imputed and she cashed my check, thanked me for my patience and told me to come back anytime.On May 29, 2020 the Church wrote me another check and I went to the bank drive thru again. I presented my ID and my DBA certificate which has my name and business name After several minutes a guy came on the speaker and said I couldn't cash my check because it was in my business name. I told him I cashed my check there two weeks earlier and explained to him what the previous lady did and said. He stated ed that he was the supervisor and that I did not cash a check there before (literally called me a liar). I told him the lady spoke to a supervisor before she imputed my info and all he had to do was check the system. He refused to check the system and told me to take it to a liquor store and cash it, which is a very racist statement. (Don't drink and never frequented a liquor store). The guy was rude, brash, disrespectful and downright insulting. (A SUPERVISOR).The first lady was very helpful and knowledgeable. The second guy completely changed my impression of this bank and it's employees since he was in a supervisory role and didn't show any professionalism or courtesy. I will be getting a copy of the check I cashed and taking it to the bank. Sorry I didn't get his name.
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June 2020 by Denise Byrd
Good service, good people.
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March 2020 by Cole Mcwilliams
This is the most racist bank I have ever encountered. This bank is not for blacks. I went in to open an account and the teller sent security over to me. He said i looked suspicious. I walked out and I recommend going to banks with nicer service. All those old hafta are racist. I would of rated it a 0. Hope this spreads over galveston
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July 2019 by Mayra Gamez
I'm not one to pull the race card but this particular incident made me cry. I went to the drive through teller to make a deposit on a Saturday right before noon on 6/29/2019.
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June 2019 by Mayra G.
I'm not one to pull the race card but this particular incident made me cry. I went to the drive through teller to make a deposit on a Saturday right before noon on 6/29/2019. (I was waiting in line behind a motorcycle and a white lady in a Lexus was waiting in the lane next to me on my right as there was also a vehicle before her). To my left there was a white gentleman also being helped. So white Lexus lady and I pull up at the same time: she gets helped and I get told they are closed. When I bring to their attention that this must be a racial issue and ask for the teller's name and inform them that I will be filling a complaint, Devin Hilton the teller tells me "hold on we have someone coming for you.". Now I had NOT been acting in a crazy way and two minutes later there is a security guard coming to talk to me!! Beyond humiliating. He heard me out and was polite, gave me Jimmy Rasmussen's name, and kept staring at how it was now 12:09 and they were still helping the white man. By this time white Lexus lady had been helped and left. The tellers were just listening and watching. (All this time they could have just accepted my deposit). But yes, Devin Hilton was extremely condescending and racist towards me in her "service." You can't tell me race was not an issue here. It's the fact that the two whites to both sides of me were helped but not me that makes the racism clear as day. If you are "closed" be closed for everybody don't pick and choose. It's 2019.
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November 2018 by Susan S.
(4424 Seawall Galveston, Tx:)- READ "All" of the REVIEWS!!!!!!!!! The most precise accuracy of the reviews are via rude & unfriendly people via phone & inside! *I don't bank there but these people are the most "Grumpy" "unfriendly" "miserable" group of people that work together. I know now where "Grinch" was born. If one you wants to make a training video via example of "how to not lose guests" on rudeness or uncourteous then this is the establishment to film... There's Houston restaurant that's been in business over 70 years with several locations too! The great grandmother whom founded, is most dear sweet lady. It's what brung customers by generations..
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December 2017 by Dan G.
HORRIBLE and RUDE customer service over the phone. Extremely unknowledgeable staff. When they are wrong on something and you question them about it...the become very rude and try to get you off the off the phone before you can ask anything else. Very difficult to get someone on the phone to begin with. I was at my local branch and even THEY couldn't get someone to answer the phone after 6 tries!!!! When a person finally answered, my branch was told that the main branch was too busy to take their call. SERIOUSLY!!??? Piss poor management!!!!
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December 2017 by Kauve Ahan
One of the best banks I've been to, everyone is extremely nice and helpful!
