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November 2023 by Beverly McCormick
Fine shopping experience with Byron at Mattress Firm, Galveston. He listened to our need, showed the mattress while describing its features. We purchased two and received Black Friday sales price so that was a bonus. He clearly informed us of trial and return policy though can’t imagine needing it. Helped load to our vehicle. Efficient, informative, productive visit to Msttress firm !
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October 2023 by Eileen Holmes
My rep, Brandon, takes whatever time required to explain and answer questions I had to make my selection. He assured my purchase was efficient and delivered instructions were properly setup
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September 2023 by Krystal Zall
Brandon was an absolute delight to work with. He was honest and helped me pick out the best options for what I needed in our home. He gave recommendations for each product I bought. With over 20 years of experience, this is the man you want to talk to if you need a mattress, bed frame, mattress protector, and/or sheets. He will guide you to what you need, not the most expensive one. Thank you, Brandon!I had a mattress in mind before going there, tried it out, and the reviews were truthful. The mattress in the store was extremely comfortable. Labor Day sales are still ongoing, and they are great! I saved so much today! I would highly recommend the Galveston Island Mattress Firm.
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September 2023 by Terry Rizzo
Byron, the store manager was extremely patient, knowledgeable and helpful during my buying experience. If you are in need of a bed, I highly recommend Mattress Firm in Galveston!
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September 2023 by jennifer rickert
Byron was awsome!!! Scheduled set up and delivery on my schedule! Spent time to go over their 120 night sleep guarantee andcall it entails. He made sure I was secure in my purchase. Great customer service!!!
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August 2023 by Daphne Watkins
Excellent customer service! Greeted as soon as I entered store. Brandon was very knowledgeable about the products your store offer. He listened when I told him what I was looking for and my budget. I was very impressed with the entire experience at this Galveston location.Will recommend to family and friends as well.Would most definitely return to this location in future..Thank you so much!Daphne Watkins
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August 2023 by Mary Zavala
Byron was awesome! He did a great job helping us pick out 3 mattresses. He explained the differences between a traditional, full foam and hybrid mattress. We ended up buying 2 foams that were very comfortable and one hybrid with an adjustable frame. He was knowledgeable, kind, understanding and funny! 5 stars all around!!!
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July 2023 by Peggy Cornelius
I walked into store today and the manager Byron was very helpful.I will be getting my new mattress next week. And I like the fact he was not a pushy salesman. He listen to my needs.Thank youPeggy Cornelius
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June 2023 by TRAVEL BUG77
If you need a bed look for the salesman named Byron!!! He made me feel so comfortable and at ease about what I was looking for.I explained to him my budget and excatly what I was looking for. Byron you made this whole experience amazing for me and so happy that i chose to go there !!! !!!Definitely will be sending my dad your way as well Byron thank you again for everything ❤️ Best Customer Service!
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June 2023 by Kimberly Cyr-Milsaps
Thank you Byron for making what was a very uncomfortable situation comfortable! Also for working with me to get the right price and delivery! I look forward to sleeping on our new MF soon. I completely regret our previous purchase of the "glorified air mattress" from SN.
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June 2023 by Ismail Nabilsi
I came to this store to get two mattresses, I was really happy with the customer service and care. The salesman gave us all his time and explained everything to us. Highly recommended
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June 2023 by Kelli R Schulba
Had to get a new mattress after the sudden, tragic loss of our old one... we knew just where to go! Mattress Firm :) The Galveston location is new to us but knew we would be taken care of... and we could not have been more correct. Mr. Byron took us under his wing, gave us options, and definitely took care of us. He was honest and not pushy at all. Let us know all our options without getting upset if we turned one down. If you ever are in the market for a new bed, please look no further. Mattress Firm Galveston really knows their customer service! Thank you Mr. Byron for all your hard work.
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June 2023 by Heather Vergara
The manager of the store on Broadway was really nice and laid returns and exchange policy’s straight out. I had purchased a mattress and box spring on their website originally but the delivery dates didn’t work for me so I went into the store to get the exact same mattress and box spring. I ended up paying $400 more inside the store!! Online delivery is free! In store it’s $99. The other thing I really didn’t like is that you don’t get to pick a delivery time. You take what they give or cancel the delivery. Now I understand why people don’t use mattress firm. Sad cause the people working there are really nice.
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May 2023 by Brenda Rose
I love my new Queen Size Hybrid Sleeper Mattress with adjustable Hi-Low bed frame. All of this at a great price under$1600. Shout out to my Sales Agent Byron for being so knowledgeable and amazing costumer service. He really took great care of me and my budget. So ask for Him okay. Love you Guys ????????
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May 2023 by Norris Scott
Brandon Was my sales person in the Galveston Texas store. He is very knowledgeable about the products , very thorough , explaining Why he thought what type of bed My wife and I needed. Brandonand the store manager (Baron) was very patient and consider of us These are the type of people I think mattress Frim needs six more of .Yes They love their work and the job that they're doing to help others. May they always keep up the patient's pace. My name is Norris.
