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February 2024 by Paula Gentry
I had insurance on my phone also qualified for an upgrade. The chick not only did not honor anything, I completely got overcharged. Cheryl sucks! Karma comes for everyone.
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February 2024 by Goddess Dye
The girl that worked today around 5 she was rude. I asked about the free I phone 11 that was the promotion for her to tell me that I cannot walk out of the store wit a phone for free free and said that I had to pay 200 or have a trade in which none of which was stated on the sign or on online. So I look at another phone that also said free she told me that I could only get that if I had a trade in. I told her I never in my life heard of anything f like this for something to b free I knew I would have to pay my bill but for her to try And say I had to pay for a free phone that was being promoted was so out of line. I will let everyone else know not to go there. Because they way my daughter n I was treat was not acceptable.
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October 2023 by Sheryl
Stephanie gave us awesome customer service!
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October 2023 by Aaleyah King
Brittany and Brenda were very helpful,they answered all our question and we had a great experience.
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October 2023 by Brandon King
It was a wonder experience Brenda and Britt was very helpful an help with everything asked great environment an great customer service
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September 2023 by maria slade
Celeste the store manager is amazing! She helped me fixed my phone and always is pleasant to work with.
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March 2023 by Fritz & Tracy Jackson
Customer service should get 5 stars, T-Mobile structure bumps it down to 4. Here's why, I needed to replace my phone went to Metro T-Mobile. Chelsie was very helpful explaining the different phones without pressuring me to purchase. I left to do some research and returned ready to buy the phone she had recommended and accessories (case and screen protector). Then, I mentioned I'm a T-Mobile customer and she explained that she can't make the sale as Metro is separate from T-Mobile!?? - losing the sale after she did all the work! I would need to go down the street a couple of blocks to the T-Mobile not Metro to make the purchase. Disappointed I went down the street to the T-Mobile store and they didn't have it stock (will review that experience separately)! When I asked about the relationship between Metro and T-Mobile they stated that T-Mobile is the Parent company of Metro who can only do "after purchase service..." Couldn't figure out what this meant, but suggested they fix this! I asked if they could coordinate the sale with Metro who had it in stock and got a hard no. (?) So, know this ahead of time, and plan accordingly. Chelsie is very customer focused, its too bad that the T-Mobile structure prevented her and the T-Mobile shop down the road from getting the sale.
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March 2023 by Marthana Sloan
Worst customer ever... me and my husband went to upgrade our phones, the system would not take his debit card(there was money on it) would not take cash. So we left and told them we will be back in 30 min.. came back to the store and the door was unlocked no one was in the store . Even knocked on office door and called still no one had to go to the store on Broadway where I was taken care of...
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December 2022 by Megan
I am guessing it's the store manager or manager I am not quite sure but last time I was in there she was very rude to me had a very unprofessional attitude very disrespectful didn't appreciate the experience rather deal with my phone service else where then this direct store!!!
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February 2022 by Allen Raymond
Freddy help me to setup my new phone give the good deal in the metro plan and phone ?
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December 2021 by Bob Sanchez
I went to that store sale person or Mobil expert shelbe and Freddy help to fix my phone after that they give me good deal to buy the phone that I am not able to say no $ 35 unlimited data ,talk and text with phone protection they are no one in island
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December 2021 by Tim Barker
When you go to that store always ask for Mr Freddy will give good deals in the town help you to fix all the problems that is his hands
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December 2021 by Jussus Cazares
Best metro by t-mobile in Island mobil except are very knowledgeable and professional
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December 2021 by DAMION Corney
Fraddy did the great job to setup my new phone
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December 2021 by Deisy Mirano
Customer service is excellent under Freddy leader ship
