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January 2024 by Nazim Ali
Horrible customer service.Long waits in the Drive-Thru.Waited 30 minutes in drive-thru to make a deposit.
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June 2023 by Sam
Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I opened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. I've tried calling customer service but they said a local branch manager has to authorize any refunds on fees. I've been trying multiple times and haven't been able to get a hold of said bank manager. I'm a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because I've been lied to and it's really upsetting. This has been my worst banking experience.
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May 2023 by Sama E
Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I opened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. I've tried calling customer service but they said a local branch manager has to authorize any refunds on fees. I've been trying multiple times and haven't been able to get a hold of said bank manager. I'm a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because I've been lied to and it's really upsetting. This has been my worst banking experience.
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May 2023 by Sama E.
Lying and charging me fees I specifically asked about. When I was going to school in Galveston, I opened an account here. I also had one in Houston with my parents. I had to move to California for work. Before I moved, I called specifically to ask if I would get charged any fees on my account. I was told that I would not because I have another linked account that is over the daily balance. So I kept the account open so that I could move money between just in case. They never updated my California address, so I never received the statements. I logged in and realized that they had been charging me $10 a month for the last year. I've tried calling customer service but they said a local branch manager has to authorize any refunds on fees. I've been trying multiple times and haven't been able to get a hold of said bank manager. I'm a medical resident working sometimes 80 hours a week in California and the hours are really difficult to line up and speak to this person. I just want some of my money back because I've been lied to and it's really upsetting. This has been my worst banking experience.
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May 2023 by Will Holt
The managers misery is contagious at this branch.
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June 2021 by Melody Christiana
Nice people. They care about the community.
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June 2021 by Karm K.
Terrible. No account no service no nothing. Use the ATM and ask to change a 20 to two tens and its a no. Change for 5 is a no. All these cruise travelers and they turn them all down. Manager comes and talks down to you and then her employees. How could anyone work there when there talked to like that. Use to have nicer employees looks like she ran them away.
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January 2021 by Letea Wright
Not a good place to bank or work for. Needs to make alot of changes at this location. Very rude, dishonest and unprofessional.
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November 2020 by Troy Cumberland
Horrible customer service.Long waits in the Drive-Thru.Waited one hour in drive-thru to make a deposit. Quit highly recommend using another branch.
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April 2020 by Benton S.
Awesome service, they always have a smile and treat me like family.
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May 2019 by Leslie Von Der Ahe
Banking with Prosperity is a delight. The staff goes out of their way to assist customers! Tom LaRue is well known in the community and values his customers!!!
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July 2018 by Michael Myhal
Prosperity bank is where my grandfather had my stocks
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October 2017 by Shahram Tabibzadegan
They have great customer service.
