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February 2024 by Mike Wazowsky
I love that they have a manager on site now and she is so great! I was able to use a large cart to load items into my storage and the new signage is so great.
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January 2024 by Jessica Gorman
Update: it's been 6 hrs and I'm still unable to access my belongings. They responded here, but I still don't have a call or any resolution that I was promised 6 hours agoIt's almost impossible to access your belongings. They implemented a new app that doesn't work to open the main door. There's also no one on site to open the main door. So you have to call a number and representatives message people who could open the door but those people don't respond and they promise to call you back but they don't. And right now there are 5 people standing in the rain trying to access the building for the last 20.min and there's no response from Radiant.
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January 2024 by Vigorous Gaming
Patricia was a ton of help super reliable thanks y’all
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January 2024 by Jenny “Jiliff”
There isn't ever anyone on site to help with any questions you might have . I was told that they do have people on site but all they do is make sure the place is clean. I guess that doesn't mean making sure the homeless people aren't sleeping in the hallways. And the rat problem they have.The door to the facility is broken and anyone can get in.everything is done by phone. They are constantly going up on there storage fees. And there isn't ever a solution to your concerns. I wouldn't recommend anyone renting from them
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January 2024 by Michael Zissa LeBlanc (MichaelZ)
Very thorough and kind and patient Jobel is an asset to your service and I send this to give kudos on her professional ism. Thank you for having such a thoughtful employ.
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January 2024 by Rochelle Guidry
My experience was horrible..I rented the storage in July.. Received a email saying I had to moved out for no apparent reason without any warning.NEVER RENT FROM THIS COMPANY!!! Beware they can put you out at anytime!!!
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January 2024 by Danielle Dunn
AVOID AT ALL COSTS. We moved things in in 2021 when it was under different ownership. But now, there is no one who is physically at the location and the calls go out of the county. There is a rat infestation. There are homeless people living in the hallways. There is an extensive internal leak that has been addressed by having internal gutters installed. We now get notifications several times a day that there is “movement” in our unit, but no one is notified or does anything and we have to physically go and check. It’s just the rats. We’re moving our things out Thursday.
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January 2024 by Shaun Barrow
I didn't have any problems with the service and cherryo was amazing
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January 2024 by Doc Willis
I had a financial trauma when living abroad and became over 3 months late in my storage rent. the Radiant folks weer very helpful and they even waived two of the late fees!
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December 2023 by Anthony Howard
Good service, professional support from Cherryl
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December 2023 by Donnie Kamp
Everything you would want from a climate controlled storage.
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December 2023 by Kelley Nelson
Called about getting a storage and Rose was very attentive to my needs and helped get me a unit with all detailed information in a great and timely manner! definitely recommend.
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December 2023 by BeNita Ecks
11/30/23 Rainy day today. Streets flooding. I was stuck in a parking lot for over 2 hours, **called asking to use their public restroom since it was next door. Even explained I was stuck. The chic that answered was dishonest and said there's no restroom in the building.I've been in the building before with someone else inquiring about renting a unit, I used the restroom with no issues.A better response from her would've been: our restrooms are for potential or paying customers only. (If that's the case?)Lying is absolutely unprofessional and questionable.
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November 2023 by Carol Curtis
I really appreciate the patience and understanding I was given to remove items after my mother's recent death. This is a very clean and organized business with well ventilated and air conditioned building. Thankyou Powell for a smooth experience in this facility.
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November 2023 by Constance T
This is the most disgusting, unsafe, dirty place I have ever seen. Every month they charge me more and more and I am paying $100 more than I originally paid last year when I started renting here. All my stuff is covered in mold. There is glass, needles, tampons, cigarettes all over the floor when you come in. No one cleans this place. It smells horrific and all my items in my storage unit are ruined. I have tried to cancel multiple times and I have never gotten through to someone. This place is completely unsecure. The keypad never works but that doesn’t matter because the door is broken so it is ALWAYS open to ANYONE. Homeless people are living here. I do not feel safe here and everyone I have spoken to on the phone is incompetent. Do not rent here. You will be overcharged, your items will be covered in mold and you’ll more than likely be mugged in the tiny parking lot.
