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January 2024 by Galveston Remodeling
I recently purchased my third boat from Ron Hoover Marine, and I couldn't be happier with the outstanding service I received. Mike Johnson, my sales representative, went above and beyond in helping me make informed choices and consistently provided fair prices. His expertise and dedication made each boat-buying experience a pleasure.I wholeheartedly recommend Ron Hoover Marine to anyone seeking quality service and a seamless buying process. Mike's assistance was invaluable, and I look forward to returning for future purchases.Thank you to the entire team, including Benny from the service department and Amy, for contributing to such a positive and memorable experience.
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September 2023 by Clayton Marshall
Beware of purchasing a used boat or any extended warranty from any Ron Hoover. Horrible customer service along with lying salesman. Anything to make a buck.Purchased a used 2018 boat with Evinrude motor. Was told they service and will repair the Evinrude prior to buying the boat. Motor developed a fault sensor and long behold Ron Hoover doesn’t repair the Evinrude motors.Sold the boat under false pretense they serviced the motor. The morals of this company and its employees are extremely low and concerning.
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September 2023 by PAUL CHARGOIS
When other boat dealers failed us, Ron Hoover in Galveston came through and then some. Benny Vidales in service was very accommodating, courteous and professional. I don’t hand out five stars lightly. This review is totally deserving!
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August 2023 by T Kazbour
These guys made buying a 36ft boat over 1,000 miles away easy. Mike and the team took great care of us. Thank you Ron Hoover Marine Galveston!
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May 2023 by Steve Winn
The worst customer service I think I have ever experienced. Once your boat is delivered to you these guys will have nothing to do with you after the sale. If you have any issues with anything, you will pretty much be on your own. You will hear let me get back to you and I promise they will not get back to you. My boat was 97k and still got treated badly from these guys. Buy elsewhere even if cost you a little more. If I could return this boat to these guys I would in a heart beat. This is my 3rd boat and the other dealerships I have bought from had been great with me even after the sale. So, there are good boat dealer with good customer service out there. I would leave a 1 star review, but since Luis in finance was the only helpful employee they have I gave them a 2 star
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April 2023 by Billy Cain
Just left with a brand new coachmen viking, couldn't be happier with the service received from everyone there.Jacob went above and beyond to make sure all of my annoying questions were answered at any time. I want to say thank you to everyone my family and I are looking forward to getting home with our new RV!
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April 2023 by Reave Maddox
Very Fast turnaround on my motor , Benny was on point with keeping me updated . I live 2 hours away and worth the drive to get good service at a fair price
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February 2023 by Roger Pennel
I spent close to an hour looking for Hoover's RV. I get there and at this location they are only a marine store. The heading on their web site needs to be changed.
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January 2023 by Txdukklr
This is going to be multipart because i have some issues that need resolving but by all appearances they are very willing to correct my minor complaints.Mike the sales manager is great, i've really enjoyed working with him. He's been very responsive and really helped me get into the boat i want. Luis in finance went above and beyond to help.Any issues have had to do with rigging and installation but so far so good!RH was the best price and really a pretty easy process and I'm very happy with my boat.12/12 update boat his been in for 20 hour service. excellent job on fixing all very minor issues and a couple of pre-emptive fixes.
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December 2022 by Jeff Goetzman
After a totally horrible experience with Ron Hoover in Willis on repair for a Suzuki DF200 lower unit I called Ron Hoover in Galveston. Same company different locations. I brought the boat there because they sell. Majek at that location. I talked to Benny in Service. He told me to bring it down and they would look at it. They did exactly what they said they would do and more. They even called the insurance adjuster for Progressive and got him to come look at it and revise the adjustment so it could be repaired the way it needs to be repaired. $1200 more from Progressive. Contacted me several times to let me know the status. As bad as the service was in Wills it was 180 degrees from that in Galveston. Who o you have as employee makes a difference. After 4 calls to the Willis location and a trip in person they never called me back. Just gave up,with them.
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August 2022 by Blue Morris
Met Brad. He listened and took us to the boats we were looking for. Look forward to buying from them.
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September 2021 by Jan B.
The most careless, incompetent place ever. Took boat in for steering and limp mode, only to find that the steering was backwards. Apparently, these people just putter around. They don't check their work but charge mega-bucks. Backwards steering? Who does that? After thousands of dollars and a lot of aggravation, I recommend finding someone else to fix your boat. If these are the boat experts, caveat emptor, buyer beware.
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May 2021 by Charles Maher
Mike was very easy to work with from getting me a price on our new boat to sending us pictures of the boat as it was being built.
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February 2021 by John Campbell
I was looking for a quote to repair 2 small holes in the side of my travel trailer.Wanted to charge $318 for a 10 minute assessment.(2hr min)Not to mention I had to pack up the whole camper to take to them to find this information out.Would be nice if they would let you know ahead of time.No wonder they are looking for work to do.Full disclosure saves time and money.....
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January 2021 by Jason Keeling
I have dealt with Ron Hoover for years and they have always done a great job. I bought several RVS after hurricane Harvey to house FEMA evacuees. They helped and get us good deals on RVS and then bought them back after the housing need was over. I also had a great boat buying experience with Mike Johnson. He had the best deal on a boat and gave me more on trade for my old boat than I was expecting. The finance guy pushed a little too hard for my liking, but that is his job I guess to sell "extras". I did not personally need anything extra. So far the boat ( 28ft sportsman ) has been awesome and we had a great first year. Be sure to ask for Mike... he is low pressure and easy to deal with.
