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July 2023 by Bri Edwards
i needed to get change and didn’t have an account and they were more than happy to help. great customer service!
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December 2022 by James Prater
Texas First Bank is the single greatest bank I've ever been a member of. Fast lines, great service, and all served with a smile in an experience you only find at TFB. Texas first bank is the best financial institution of them all, and the Broadway location is the best branch of the best bank. John, Rene, Lindsey and Gloria are the most skilled and lovely bankers I've ever had the pleasure of interacting with. Not only would I trust my money to them, I would trust my life to these talented and attractive tellers. I wish I could give them infinity stars!
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April 2022 by Breezy
I live in houston texas and made a trip to galveston to visit with my people.i ended up losing my identification card there.i went and got another one but today in my mailbox was a letter from texas first bank.it was my ID card that I had lost previously.thank yall so much for making sure I got it back.we need more people like your bank thank you. Wreathie Stone
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April 2022 by Finbarr Bishop
Very personable always patient and friendly and responsive to requests for extra help
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January 2022 by Tiffany Portia Dugger
I am a home health nurse so I travel all over Galveston county. I’ve used the branches in La Marque and Texas City and nobody, I mean nobody, compares to Gloria and the crew at Galveston’s Broadway branch. I joined Texas First for that hometown banking touch and you definitely get it there. They are awesome! Even though I moved from Galveston, I will still drive there to take care of all my banking needs. It’s worth the drive to deal with such genuine people!
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January 2022 by Lyndalou Waters
Don't return phone calls even when their traffic is slow. Applied loan payment to checking as a credit. Management leaves a lot to be desired. Other branches always courteous and efficient.
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October 2021 by Tanner Thiessen
The best facets of Texas First Bank are the customer care driven employees, like Daniel. You can see how proud he and other employees are to work for TFB and it radiates through the way they treat their customers. I will recommend this bank to others because of employees like him.
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October 2021 by richard puccetti
Update: Just read the banks reply to my review. So,for the last 2 years or so, I've been depositing the same check, from the same company, for the same amount, for my father, at the same bank , at the same drive thru, with no issues or complications , but today, it's suddenly not ok. C'mon....this is ridiculous!I never really had any issues with this bank before, but today, 10/22/2021 , Irene and Daniel are working the drive thru at about 11 am. I give them a 2 party check to deposit, and they inform me that it's a 3rd party check, and refuse to deposit the check. They didn't know the difference between a 2 party check and a 3rd party check? They were really young, and probably not experienced enough to be working alone. I know I'm not wrong about this because my father gets this check every month , and I have been depositing the check for my father almost every month for the last 2 years at this bank, and this is the first time I've had a problem. I know it's hard to get help, but you expect this type of incompetence at a fast food drive thru, not your bank. Kind of makes you lose confidence in the bank.
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October 2021 by Sophia Sereni
Daniel showed great customer service and helped me open an account.
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October 2021 by Lyndalou
Don't return phone calls even when their traffic is slow. Applied loan payment to checking as a credit. Management leaves a lot to be desired. Other branches always courteous and efficient.
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October 2021 by Tiffany Dugger
I am a home health nurse so I travel all over Galveston county. I’ve used the branches in La Marque and Texas City and nobody, I mean nobody, compares to Gloria and the crew at Galveston’s Broadway branch. I joined Texas First for that hometown banking touch and you definitely get it there. They are awesome! Even though I moved from Galveston, I will still drive there to take care of all my banking needs. It’s worth the drive to deal with such genuine people!
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August 2021 by Douglas W.
Clean Bank and all of Staff was very helpful in every aspect. Opened a Savings Account and got a Safe Deposit Box and Gloria could not have done more to help in every way. Great parking, great outdoor view for the staff from their office and totally secure for my Safe Deposit Box. OUTSTANDING!
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July 2021 by Petra Days
The service at this location is absolutely awesome! Best manager and tellers! So inviting as well!
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May 2021 by Mary A.
This TFB location on 24th & Broadway is awesome. Everyone is always so helpful, especially Gloria Todaro! She is amazing. I recommend them to anyone who is searching for an excellent bank to do business with.
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May 2021 by Mallory Diosdado
The Broadway location is always most helpful. I am in there multiple times a day and all the ladies inside, Jana, Lindsay, and Svete along with the gentleman Homero are so sweet and patient. Definitely a 10/10 for this location and Texas First in general. Also Renata with VISA is a huge help, and Sanja in the wire department!
