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September 2023 by Anna J.
Stopped by one day and had a great time talking with the salesperson, Charles. They mentioned how their prices where better than most dealerships. Got busy with work, and didn't come back for a few months. In the meantime I looked around at other dealers and did notice they where all more expensive. Came back to this one and the salesperson recognized us and we got the car we wanted.
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April 2023 by Sandra B.
Don't waste your time with this dealership, especially if you order a vehicle through the website. They will contact you months later and rush to give them a deposit in order to hold the vehicle that you customized. I've contacted them that I rather give a deposit in person rather then over the phone. Unfortunately, they said they made a mistake and the vehicle that is in transit was for someone else.It appears that they call everyone and see who's the 1st to place a deposit. This is unfortunate and a waste of my time.Steve said its policy or it goes to the next person in line. I've contact the owner and he said the following via email after I contacted him...Good morning Ms. Torres,After reviewing the information at the office this morning, I did find that we had a customer that had been on our waiting list since August 2022, your lead came in on December 2022.We will certainly be in touch when the next allocation comes through and see if you are interested in that unit.Thanks again and sorry for the confusion.Howie BentleyClassic Autogroup Galveston.Perhaps the other customer called and requested a sequoia but I actually requested online and built what I was looking for and wanted to buy!!!I was contacted by GM and he promised me that a sequoia will be here by the end of April or May...Waiting patiently hopefully everything works out at the end...
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February 2023 by Brian S.
I took my 2011 4Runner on 2/24/23 for a significant amount ($800+) of routine maintenance. My service advisor was very professional, courteous, friendly and helpful so this complaint is not about his actions. Classic charges a 3.5% surcharge when paying with a credit card. I would have been fine with this IF I'd known about it advance of being dropped off to pick up my vehicle. I don't regularly carry a debit card for security reasons and I don't carry any checks - only credit cards and about $100 in cash. Thus, I got stuck paying the 3.5% on an over $800 transaction. In my opinion, Classic should go out of there way to alert clients IN ADVANCE about this unusual fee. Without this fee, I'd give them 4 stars only because my vehicle was wasn't washed as promised upon pick-up, but my S.A. got that quickly resolved. I'll probably use them again because they are the only Toyota dealership on Galveston Island, but you can be sure that I'll have a check/debit card handy to pay for any future service!
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February 2023 by Brendan T.
This was the worst experience with any dealership I've ever had. Their sales team were nearly impossible to get answers from, their management reached out to see if I was getting the information I needed, then did nothing when I said no. Least trustworthy dealership I've ever encountered. I will never buy a vehicle from this dealership.
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January 2023 by Nicky B.
Was purchasing a vehicle through online and working with Steve Fraley. Had a document I signed and scanned back for the purchase price, along with a cashier's check already made. I kept getting led on with Steve telling me my vehicle was on a truck en route to the dealership, but it never came. I'm not exactly sure what happened, but these guys made a deal with me and backed out. I usually buy my vehicles online for the best price, but would NEVER trust these scumbags.
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December 2022 by John B.
I made an appointment two days in advance for my first oil change and to take a look at my Door mechanism, as if makes an odd sound compared to the other doors and may need adjustment. I was told that they would not change my oil before Toyota's recommended 5k interval, which I can accept. They refused to even look at my door because of staffing issues. Why exactly are we scheduling appointments if you aren't going to staff accordingly? This dealership completely wasted my time when they could have simply let me know in advance that they could not do anything for me. What an embarrassment.
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November 2022 by Verna
Great service in reference to assistance and the questions I had were addressed.
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October 2022 by Lawrence Robinson
Did not go there
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October 2022 by Zach C.
I almost never leave reviews, but I think prospective customers of Classic Toyota Galveston (CGT) deserve to know what kind of dishonest dealership they are dealing with. I contacted CGT in early April to buy a RAV4 Prime XSE, and at that time Brian Barnes (Sales Manager) and Steve Fraley (Salesman) seemed to be very kind and willing to earn my business. They asked me to put down a $2,000 deposit, which I did on April 13th. Then Steve refunded my deposit and told me that they would charge $2,000 when they got an allocation, but I was the first person on the list to get the car. After waiting for weeks with no results, I started contacting Toyota Brand Engagement Center (TBEC) in early June and let Steve know that I was trying to have a RAV4 Prime XSE allocated to their dealership. TBEC normally doesn't do car allocation, but one representative was particularly helpful, and she told me that she would do her best to get my choice of RAV4 Prime to be allocated to CGT. I specifically asked her to allocate it to CGT as it is only 45 minutes away from my home. Finally, on June 22, CTG received an allocation for the exact car that I requested from TBEC. From that moment on, Brian and Steve started treating me like a stranger and making up different stories. Brian flipped the narrative the moment he got the allocation and started telling me that I should be contacting other local dealerships since I did not live south of Beltway 8. Steve stopped answering my calls! When I eventually reached Steve, he said that the car belonged to another salesman and customer, whose name was stored in the Toyota Inventory System before it was allocated to CTG. Then when I talked to Brian, he told me that Toyota does not specify the name of the customer to whom the car was allocated. Then I talked to Steve again, and he contradicted himself and told me that Toyota actually does not specify the name of the customer in the allocation and the dealers decide who gets the car. Both Steve and Brian have been in this business for 35+ years, so they can not NOT know whether Toyota puts the customer name in the allocation or not. Thus, one of them, if not both, was lying. Steve's argument was that they were selling the car to a guy who had put down the deposit 6 months ago. When I reminded him that he told me that I was the first person on the list, he said he didn't know other salesmen's lists. I am not sure if that statement was true either, because Brian admitted that I may have put down the deposit earlier than the other guy, but the other guy lives in his PMA and he said Toyota would punish him by reducing the number of cars it allocates if he didn't sell the car to the person who lives in his PMA. I've been contacted by several other Toyota dealerships, which are hundreds of miles away from my home and willing to sell RAV4s to me. Does this PMA rule only apply to CGT? When I asked Steve why he didn't tell me that they wouldn't sell this car to me once they got the allocation, he said he didn't notice! But Steve did respond to my emails, in which I told him that I was in contact with TBEC to get an allocation for this car to his dealership. I emailed both Steve and Brian and listed all their contradictory statements. Brian didn't respond, Steve asked me to call him. Having no response to his inconsistent statements, he hung up on me! Then I filed a complaint against this dealership with TBEC. Brian finally called me after my complaint and spilled the beans about why he is selling the RAV4 Prime I have been trying to secure at his dealership to someone else: because the man who is buying that RAV Prime is his cardiologist - no, I am not kidding about it! I recorded our phone conversation and can share it here if he were to dispute it. After giving so many lame excuses for so long, I found this confession shocking. Had I known this was the level of their professionalism, I wouldn't waste a single minute with them. And I think you should not waste either.
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September 2022 by Rick G.
Just want to thank Andre for the great customer service. He makes the experience great.
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March 2022 by Ivan K.
Had dashboard lights suggestive for O2 sensor failure. There are 2 pairs in the vehicle. Toyota folks said that I had to replace one pair for over $500. Which I did but the problem was still there. Then they said that I have to pay for replacement of the second pair. Really? For their inability to find the failed sensor I have to pay $1000 to replace them all? When I published this negative review at another site they responded that they told me about a possibility of other causative reasons and it was me who chose the replacement of a pair of O2 sensors. Huh? This never was discussed with me. I am not a vehicle/technically savvy tech, I'm just a customer.
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March 2022 by IGotThatDank
Took great care of my lexus and my 4runner toyota quality parts.
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March 2022 by Jayy Mvinjelwa
From my personal experience I can tell you that Mrs. Kathy is one of the best binary options/forex managers I have met in a while. I had lost over $3000 on the advice of managers who have little to no experience. Today I remain grateful to Mrs. Kathy for coming through for me during my early days of trials and errors. If you’re new to binary and forex options and you’re already giving up, take my advice. Don’t loose your hard earned money unnecessarily. Reach out to a professional team today. Do remember to mention me as your referral so I can earn my bonus. One good turn deserves another, right? You can contact. Kathy via Email:
[email protected] WhatsApp: +15129673449
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March 2022 by Ronny Low
Family Atmosphere. Awesome people to work with
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October 2021 by Thomas Miglis
Called from out of town for my wife who was traveling to Galveston for a conference. They promptly identified and repaired a loose heat shield and didn't even charge her so she bought an oil change just to express her gratitude. I'm SO happy Toyota Service in Galveston did right by my very special VIP.
