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February 2024 by DARRYL WITTLE
Have been renting trucks and trailers from Hick’s U-Haul for years. Equipment is always clean and maintained. Customer service has always seemed to be a priority for/to them. Family owned and operated. Makes doing business w them a pleasure.
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December 2023 by Jen
When I went to go pick up my U-Haul in the morning, it was 7:00 a.m. on a Saturday and they refused to tell me where the keys were for the truck until two people answered the phone and my mom and rest of my family is dead and I have no friends. THEY MADE ME AND MY 3-YEAR-OLD BABY STAND OUTSIDE IN THE COLD FOR OVER AN HOUR AND A HALF. I was already late to get started when I finally got 2 people from my job to answer the phone, and then the movers who I paid for to be there at 10:00 a.m. didn't show up until 11:30, didn't even stay for 2 hours when I paid them for 4 hours, and they didn't even do anything except throw my stuff around! I had to stay up all night with my 3-year-old loading and unloading the U-Haul by myself to barely make it back in time to return it, and then when I handed the keys to the man I was trying to explain why I was about 30 minutes late to drop off the U-Haul & he was SO rude to me. I was supposed to pick up my U-Haul at 7:00 a.m. and drop it back off at 7:00 a.m. the following day, my movers were supposed to help me from 10:00 until 2:00 so basically I'm out like over $600 and I still did everything COMPLETELY BY MYSELF WITH A 3 YEAR OLD. Absolutely the worst experience I've ever had with a moving company.
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November 2023 by Krystal Bradford
Great location! Easy to check in and out and very friendly and knowledgeable staff!!
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July 2023 by Laura Leonard
Everyone was super helpful and friendly. I was greeted before I even got out of my car and directed where to go. Pickup and drop off was a breeze. This is my second time renting from them, love this place.
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July 2023 by Joshua Virtue
The guys here were super helpful
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July 2023 by Cree Davis
Came in to rent a uhaul truck that we had reserved online. The business closes as 5pm, we pulled in at 4:55pm. An older man that works at the store yelled that he was closed as soon as we walked in. We explained that we had a uhaul reservation, he told us to check out online with the app. After a one hour conversation with a uhaul representative, it was explained that our truck was not setup to be checked out online, and that the owner was aware of this. 0/10 recommend such a rude shop.
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June 2023 by H. Houston Kerr
This location was great about getting us ready and on the road. I've been to several other locations over the years, but Hicks and Hicks went above and beyond. Thanks!
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June 2023 by Hattie Houston Kerr
This location was great about getting us ready and on the road. I've been to several other locations over the years, but Hicks and Hicks went above and beyond. Thanks!
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May 2023 by K Guillot
After all of the horrible things I can say about a location nearby in League City, I must say the crew at Hicks has always represented as professionals and committed to customer service and safety. Thanks again for the early check out and changing of my fuse. Have a blessed day.
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April 2023 by Roy Beltran
Awesome people always go there and they take care of me wether I need a car hauler to rent or my trucks inspected they always take care of me.
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April 2023 by Mark Roche
Quick service, friendly staff. Pickup a U-Haul or get a state inspection, they've got you covered.
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April 2023 by Sherri H.
We were in town helping our son move and needed a big box for a 75" TV. We had called ahead and talked to a helpful lady and she said they had some extra large TV boxes. We arrived and was immediately greeted by a suit of armor when you entered the building. It's rather unexpected to see a pirate among lots of other items for sale- T-shirts, watches, magnets, etc. We bought the XL TV box and 3 of the divided packing boxes for glassware. It's a bit of an eclectic shop but we got what we needed!
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February 2023 by Marissa C
Came to rent a truck on Saturday. We pulled in and saw a very rather confused family standing out front with the Uhaul employee, the young man with a beanie. My boyfriend and I got out to go look at the trucks and see what size we wanted, and we were met by the rather rude employee and told we needed to move because there were trucks coming in. We looked around and saw no trucks coming in what so ever, and there was enough room for 2 trucks to go past us even if there were. So we went inside and waited 15 minutes for someone to come help. The young man came inside and asked if we had a reservation. We said no. Then the family that was outside came back inside and asked if he could help and he rudely told them no that they should have stayed in line inside and now had to wait again even though they were here before us. I now understand why that family looked so confused when we first pulled in. Seems like they were having issues with him too. He then asked us again if we had a reservation and we told him again, no. So he said he cant help us. We left, called the Uhaul store in La Marque, and they assisted us in renting one.
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December 2022 by Brittney S
Super nice people!! Very reasonable prices on their packing supplies. Thank you!
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December 2022 by Fat Texan
Wonderful, caring, considerate people working at this place! It was nasty weather when we were picking up truck and a trailer and the poor fella hooking up the trailer actually had to get down on the ground to wheedle the chain through our safety hook. Everything done with a smile. Super cool lady at the desk! They have a little shop with collectibles and when I get back to Galveston I'm going to find something there just so I can do business with them again!
