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September 2024 by Clinton Rittener
Waiting for over an hour. The material is supposed to be pulled when we got here.
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April 2024 by Eric Pike
I found 84 lumber online for some specific trim and was surprised they carried it. Before I drove 45 mins to the Garland location I called ahead and confirmed they had in stock. I arrived and once again after hearing the rep call the 1/2" material 1x6, I questioned it...he was certain it was in fact the 1/2" material I needed and had called about. Went back to load it up and of course this was true 1x6 (3/4" thickness) material. How do you work in a lumber yard and can't tell the difference from 1/2" mdf from 1x6???
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March 2024 by AJ Chambers
was an overall great experience! i am used to less than stellar show rooms and poor customer experience at other builders but was pleasantly surprised at 84. very patient staff, took time to answer my questions and help me. will def be coming back when i need wood for my next projects!!
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March 2024 by Matthew Mahoney
I just moved to the area and was in today, the store was super clean and Jabari was amazingly helpful. I’ll definitely be back
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March 2024 by Charles Hunt
Clean showroom, great prices and amazing customer service!
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January 2024 by Oleksandr Dantsin
Ismael.Horrible service.
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September 2023 by Gladys Chable
84 lumber has very bad customer services. One of their associate always rude and not helpful when you go in to purchase material. Went in there today, every time a very bad experience even though I'am paying for material is not like they are giving it to me. I will never go back.
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August 2023 by Pibes Panas
Bad experience, I asked sean 2 month ago for a new construction quote he never answer his call, I asked to speak with the manager she doesn’t have any idea where is my project she told me she can’t help me because she doesn’t have any access to my property im her system sean control everything ( what good manager) this company is bad treating customers, please don’t work with them!!!!!
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June 2023 by Juan Pardo
Long post but worth reading before doing business with them. I normally always use 84 Lumber but lately the quality has gone downhill and the customer service is terrible. I went in to buy lumber and supplies for my job and they proceeded to bring me all of the old lumber they had in the yard. After I spoke with the associate about the quality of the lumber they wanted to sell me he explained to me that it was all they had for me. Even after pointing out they had new pallets of lumber which clearly didn't matter. He basically went on to say that's what he could sell me because he needed to get rid of it and there was nothing he could do. We went back and forth about how I've purchased great quality materials in the past and I wasn't going to buy the old lumber he insisted I purchase. I asked to speak to the manager and unfortunately he said he was the manager on duty. After several attempts to get my point across, I basically told him I was no longer purchasing anything and would like a refund. Unfortunately 84 lumber just lost my business and I'm glad I at least got my refund without any fuss. It's sad to see this happen and from the reviews I see I'm not the only one it's happened to. So be aware if you shop here for new lumber because apparently they can "only" sell you the old, deteriorated rained on lumber outside and there's no reasoning with them.
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February 2023 by Mikki Gosselin
Yikes these prices are insane. Home depot has pt 2x4x8 $6. Here $15 a piece.
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December 2022 by José de Jesús Márquez
They are some ho,,,tes they no longer sell to contractors only to builders
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December 2022 by Brian Smith
Proffessional courteous people swift
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September 2022 by Collin Robinson
lost all respect for lumber yards after today. Their service was terrible. I had to call their distributor for them to confirm they had stock. I don't understand the point of this middleman it was like talking to Cheech and Chong. Overpriced material and took over two hr to discover that their product is 3 to 5 dollars more expensive per board than the big box store. They won't price match. Save yourself time and money and just go to home depot. you can order online just check before leaving. You're welcome :)
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May 2022 by Brieana Alba
Horrible customer service here! Would absolutely never recommend this place to anybody. Initially went here one Saturday morning to see if they had what I was looking for in stock. Well the lady that was working that morning was acting paranoid and being rude. It seemed like she was afraid we were going to rob the place. Ramiro is another rude person there, rolls his eyes. Seems like he doesn’t want to be there. I’m not the type to ever leave bad reviews but honestly what a horrible experience. The DMV will treat you better than these people.
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May 2022 by Ellis Smith
If I could give these folks a negative rating I would. I have been a contractor in this town for over 30 years. I have never had any trouble getting a price quote until the recent Covid lunacy and the subsequent shortages. There is never an excuse for poor customer service. I contacted 2 separate salesmen from 84 lumber, over a 4 week period, for a simple lumber quote. They both put me off for 2 weeks. They said it would take 1 week ( if they didn't have to read plans) as if anyone at this company could actually read a set of plans. I am at the point of my customer dropping me because I cannot get them a price. This is a simple request for lumber, not complicated. I actually went over to the Miller rd location and waited in the lobby for a salesman for about 20 minutes. I was passed over by a person who walked in after me. I explained my situation to the clerk at the counter and he just stared at me? Even when I walked out, no one asked to help. I have done business with these people in the past and never had a problem, never again. Steer clear of this company they do not care about losing customers at all. I made a trip to a REAL LUMBER YARD called CRADDOCK Lumber. I walked in and spoke with a salesman named John who answered all my questions and gave me a price on the spot. When the owners of 84 Lumber look back and wonder why they went out of business maybe they can reflect.
