-
November 2023 by Millennial MultiMedia Group
This office and AAA Texas, is the worst agency in insurance that I've ever dealt with in my life. No one in the office seems to have any initiative to simply pick up a telephone and acknowledge a paying customers call. Especially when there is a problem. This will cause me to not ever get another policy. This is unprofessional and unacceptable.
-
September 2023 by BlessedLove Brown
If I could give it 0 stars I would. Horrible Service do not trust theses people. They lie, don't return phone calls. Save your money and time.
-
September 2023 by Nancy C.
Do not use them for any services, especially for travel. They will take your money for booking tours that don't exist. I've been trying to get my refund for over a year. The so-called manager Mathew Kinnon is deceptive when he does happen to answer his phone. Otherwise he is never there. He says he is working on it but never delivers.
-
September 2023 by Dallas Texas
Idk what kind of childish drivers you guys hire had a truck pull in behind me to the gas station as soon as i pulled in tow truck sped up to do his best and to go around and try to block me off in his truck so i couldnt pump the pump was regular gas ONLY he was in his diesel with the gas tank opposite to the pumps there was also an open pump behind him but he tried his best to block off the pump i was pulling into he refused to move and say he had all day to waste time
-
July 2023 by Albert Hermoso
Nina Garza is a terrible AAA agent. She said “it’s not my job to remember to cancel a policy.” Even though we gave plenty of notice that we were not renewing by email/phone/and text, called the day of renewal, left voicemails and didn’t get a call back. Now she’s refusing to own up to the mistake and make it right. Nina Garza is an agent who doesn’t care about customer service, let alone client relationship building. I would avoid AAA all together, it’s just been a bad experience overall. We don’t have high expectations so it sad when a company like AAA can’t meet the bare minimum.
-
May 2023 by Daniel Hancock
I needed an international driving permit. I called the office, they actually answered the phone, and they gave me all the details on what I needed to do. Everyone at the office was friendly and helpful. I was in and out within 10 minutes. Great AAA Branch.
-
May 2023 by Marcel Longe
Chris is friendly and helpful; thanks for the road maps!
-
April 2023 by Gail K
I called AAA this morning when I locked my keys in my car. Derek and Chris were out almost immediately with excellent customer service. They made my Monday morning mishap a good experience. I know my monthly fee is well spent and definitely recommend others to join based on my positive experience today. Derek and Chris, you guys rock!!!!! ?
-
November 2022 by Cathy F.
paymen was great--he showed up in time--and had the battery i needed for my lexas. i was impressed with his attitude very pleasant-and loves helping people. he was very fast-and did a great job.
-
August 2022 by Squidbait_ USN
My review is not for this site, but for AAA in general. I don’t know why I keep renewing my membership. When I moved to Texas, AAA dropped my vehicle Insurance because they couldn’t verify my driving record. No one even tried to contact me, just . . . DROPPED! When I called for a tow truck last year (the FIRST TIME in 21 years of Membership,) IT NEVER SHOWED UP! Why am I staying with AAA?
-
August 2022 by Carter Folkestad
Trash!...... spending 90 min waiting ..... still waiting for roadside assistance. They "lost my seevice" so starting all over
-
January 2022 by David Cook
Really rethinking this AAA membership………going on three hours now and still no tow truck. First they got the city wrong, second they got the vehicle wrong, third they said they would call me back and verify my location (never received that call back). This last person said the reason was because there was a lot of confusion with the work order. Beyond …………frustrated
-
December 2021 by Hussam Jassim
I've had my first international driver's license from that place.like it ??
-
November 2021 by Sharen Ward
I dont recommend them anymore to expensive and when you call for road service united tow leave you waiting 3 hours and lies. Texas Triple AAA awful service. California the best services.......
-
September 2021 by Dolores June Hernandez
AAA gave me everything I needed to make my travel Arrangements. I was very happy with all the information she provided. I feel very comfortable now planning my trip thanks again to AAA.
