Advance Auto Parts is a store for car parts and repairs. Customers report both excellent and poor service experiences. Many praise the staff for going above and beyond. Employees have helped by calling other stores to track down a battery purchase, providing a warranty replacement battery, and taking time outside to help identify the correct part. Staff are often ready to help immediately and prices can be lower than competitors. Specials on items like fuel additive are available. However, other experiences note a lack of basic customer service. Some customers report being ignored at the register for extended periods while employees are in the back, with no acknowledgment or apology for the wait. The absence of a previously friendly staff member is missed. While many recommend the store for excellent service, there are instances where common sense help and simple acknowledgment are frustratingly absent.
Homegirl Xovhilt went above and beyond, sourced all my parts in-store, and the one part she called another store to double check they had it in stock. One of the good ones in any parts store.
February 2026
Christine Gallegos really went above and beyond to help me join Speed Perks when I did a major purchase in the downtown Garland store. She represents the company very well, and I appreciate the kind care she gave.
February 2026
These guys can help you out with any parts or shop supply needs you have with competive pricing.
