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June 2024 by Marina Mejia
Jennifer was very kind and helped us a lot! I'll be back
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June 2024 by Benjamin Olmeda
I am giving one star to Milton, a worthless rep at this store that is lacking lots of knowledge in customer service.
I've been trying to get a cell phone trade in to ATT. It's been 2 weeks, and the folks at customer service can't seem to get it right. CS referred me to the store to get this situated. A young gentleman went above and beyond to assist me, I just didnt get his name. He said, if you can print the label, I'll help you out. Att customer service couldn't get it right, so I left. After 2hrs I got customer service to send me the label for the return. I walked back in and Milton asked, what can I help you with. Mind you, he heard and saw everything I was going through with customer service earlier. Yet, he pretended I was a stranger. I told him, I've got the label and I need to email it to you because customer service told me you could ship it back to them. First thing out of his mouth was, I don't know anything about what was said this morning and we don't ship anything out. I asked him, why was the other gentleman wanting me to email him the label? Again, his lazy behind, didn't want to help. Juan, a more mature gentleman, intervened and said, Sir, I'll help you. Juan went and got a box, printed my label and gave me specific information on how to get this returned to ATT. Juan, you Sir, are a perfect example of what customer service should be like, and THANK YOU.
Milton, you need a lot to learn!!! I would not purchase anything from you.
ATT Management- train Milton like employees how to treat your customer or you will lose!!!!
Ben
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June 2024 by august henricks
Excellent customer service from management and lead sales associates. I would recommend to my co workers to upgrade! Got my first phone plan as an adult within 1 to 2 hours and got a really good value on my trade in! Switched from Verizon. So far my phone and new service with AT&T has not let me down.
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June 2024 by Bereket Kassa
Store rep Jessi ,goes above and beyond to answer all my questions and make sure I got the best plan which accommodate my need. Thank you Jesse!
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June 2024 by Amaia Michelle
Jenn was awesome! She helped me and my family fix my issues and was very patient. Go see her (:
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June 2024 by Rebecca Alanis
Jenn was very helpful and very sweet! She went above and beyond to take care of our issue. Another store didn’t want to help me but this is the store I will be coming to from now on!!!!
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June 2024 by Joyce Briggs
The experience I had at the AT&T store was a great experience Everone was so professional and nice. They were willing to answer all questions we needed to ask. So thank you
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June 2024 by Paul Freeman
We were greeted by an associate (Milton) as soon as we walked in and he preceded to assist us with our questions and issue immediately.
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June 2024 by Deven M.
The store representative named Ruben was very patient and nice to us during our visit. He successfully helped us with what we needed help on which was pairing an old phone to a new one.
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June 2024 by Michael Hensley
Friendly and very helpful
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June 2024 by Ann Rich
Jenn was so helpful.She totally fixed the mess I made of my phone by downloading an app. I am so grateful. Thank you. Ann Rich
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May 2024 by Krypto 117
Came in to switch to AT&T coming from Verizon and at first actually walked out of the place due to poor customer service but decided to come back in after the gentlemen had left and was then greeted by Milton. Milton actually changed my opinion and made the whole process of transferring over a breeze where as the gentleman before almost seemed like it was a hassle that we were even in there to begin with. Milton was awesome and even though I'd hope to never have to transfer again, I'd hope to have Milton doing it. Excellent service with a smile. Will definitely ask to work woth Milton in the future
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May 2024 by Jacqueline Nelson
Milton provided excellent service. He was attentive to my needs and went the extra mile to make sure I was a satisfied customer. Make sure to visit him at the AT&T store on Centerville and Northwest Highway.
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May 2024 by Sofia Jimenez
Quick, easy, and efficient. Thank you for your help Calixtro!
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May 2024 by Pam Langley
Love this store great customer service
