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March 2024 by L S
Dr. Morgan should retire or get a refresher course with soft skills and communication. However, Jalisa at the front desk is great! Sadly won’t be back.
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March 2024 by Britt Whatley
My girl Nona has been a part of banfield a OWP since 6 months and is now turning 4. They saved her life in 2022 when a string had wrapped around her intestines from a toy. Thankfully with the OWP we were able to get the X-rays needed to find out the issue and my girl got to come home. Wouldn’t want to go anywhere else.
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March 2024 by Jessica Dara
I bring my pets (Luminara and Kylo) here all the time, and they're always well taken cared of. I have so much trust in the vets who work here. I live closer to a different Banfield, but I still come back to this one!I can't speak for traveling vets, since I stick with the vets that work at this store specifically. Regarding the ones who mainly work here, I can tell from their demeanor and tone of voices that they really care about the pets. Also, every person there that I've talked to are very knowledgeable. They also know how to help reduce some costs if there are opportunities to do so.To those who get mad over them not picking up phone calls, they're always busy! Especially during pet pick-up times, they need to attend to the many people who are there to pick up their pets. I've never had a problem with calling earlier before pick-up times.Anyways, shoutout to the staff here. Y'all have been respectful, sweet, and doing amazing well (sorry about my cat being feisty sometimes).
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February 2024 by Janet Parker
The best place to me! Very good with my baby Bella!
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December 2023 by Lashonda Topps
my dog’s vet was very good. she comforted my pitbull and told me some pointers about my breed since she has 2 similar. always liked this company.
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December 2023 by David du Mars
Be prepared for upselling from all sides for their “Wellness Plan” and for more treatment and charges. An indifferent manager who barely makes eye contact is also part of the picture.
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October 2023 by Sonya Waters-Banks
My Bella girl loves ❤️ to go to Banfield Dr. office. They are the best when it comes to pet care. My dog had a skin infection and couldn't stop bitting and scratching. The medication they give her stopped the itchiness within two days. ? Thanks for taking care of my fuzzy baby. Now she's back to her old self, running, playing and sleeping like an angel. Thanks, Banfield Pet hospital.
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August 2023 by Quentel Brown
Called the Garland clinic trying to give background to my situation and ask about scheduling my pet for a visit because he needs heartworm prevention that I’m not able to get. Stacy (who does not work at this location but is helping) cut me off and started telling me what she felt I needed to know before letting me get out what I needed to say. Because I don’t know what location she works at, I’ll post this to the surrounding areas. My dogs will never go to a facility. I used to work at the Arlington location near the cowboys stadium and the practice manager there was doing illegal things and got fired. I tried to give them another chance because my dog needs meds but they’re clearly just as shady and nasty as they were then. Thanks!
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May 2023 by Dwayne C
Dr Chitwood has been great! I've only been here a couple of times to find out my cat has diabetes.? Everyone is super nice, patient, and very helpful.
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May 2023 by Kelsey Edward
I love coming to this location, and have been coming here for years with all my animals. But the reason I couldn’t give it a higher rating is because you will never get someone to answer the phone! They don’t even say anything when answering, they just put you on hold which is always for a very long time! They should at least answer and say please hold. It’s just good customer service. I’ve been sitting on hold for 20 mins now and it’s getting a little ridiculous. You should be able to take of people in person AND phone calls in a timely manner.P.S. this isn’t the first time I’ve had issues calling them.
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April 2023 by J Vanek
Dr Byrd and Dr Chitwood and staff are AMAZING! We have been bringing our 3 cats here for about 8 years and have had nothing but GREAT experiences!Keep up the good work!Highly recommend!!!
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March 2023 by Meghan Vlach
Good luck getting someone to answer the phone! I have called for 2 days and get put on hold every time! I literally had to go there to speak to a person
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January 2023 by Susie Staib
We brought our kitten several days ago to get spayed, they let her loose so she escaped got upset and bit somebody, which delayed the entire process by over 10 days. I have now been waiting here for 45 minutes to pick her up after having been Told over an hour ago that she was ready And I have yet to get her back. Do yourself A favor and take your pets Somewhere where they care.
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November 2022 by Josselyne Romero
Do not come here if you have emergency go elsewhere ! The front desk lady is very rude and will send you away if you get there 30 minutes before saying they are about to close and cannot take your pet Like excuse me y’all close at 6? Should I tell my dog to make sure she gets hurt in the morning so there’s more than enough time for her to be seen? Ridiculous if you hate your job go elsewhere do better!
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August 2022 by J Carter
Banfield Pet Hospital was one of the first vets my baby girl Dakota went to we rescued her at 8 wks old 6 1/2 years ago. They are also the vets that lovingly assisted in letting my sweet baby girl lay to rest after cancer quickly took her from us. I want thank the staff at Banfield Pet Hospital for helping my family through a tough day in saying goodbye to our sweet Dakota Marie Carter