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November 2025 by Tatiana Fields
Always so friendly
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October 2025 by Anthony Fresquez
Super friendly staff. We came in for our son’s 2nd birthday bear. Bella made us feel welcome and was very helpful. We will be back.
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October 2025 by Melissa Mobilia
i’m usually not one to write negative reviews especially about a particular person but after visiting this location today, i’m pretty bummed out!
today was my sons second birthday so as tradition follows, we visited to make his birthday bear. we came here last year and had the best experience ever so even though we have multiple locations closer to us, we chose to drive here.
we were greeted quickly and told amy we were visiting for a birthday and our birthday bear but would likely also be making a second.
amy quickly went and got the birthday bear and while my son was indecisively looking for his second, we were asked if we just wanted to come back later for another bear, even though we were the only people in the store…
we made our birthday bear and the whole process was rather quick and wasn’t special like it has been in years past- we didn’t do the whole heart routine, no one sang him happy birthday and so ultimately, we left today feeling pretty disappointed and not very special.
truly a night and day difference in experiences from last year to today and unfortunately, will have to wait until next year to do this again… most definitely at a different location.
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September 2025 by Austin
Stopped in for a simple pick up order for my girlfriend, and the employee Missy greeted me with immense enthusiasm and personality. She recommended the clothes for the stuffed animal as an option, which I didn’t even know was custom suited for the doll. Her energy and excitement was contagious and I happily left the store with what I ordered and more! I have lived in Rowlett, my entire life and this store has always been a staple of fire wheel, it is awesome seeing that it is still a flagship store with phenomenal employees.
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September 2025 by Jenna E
Bella was so sweet and helpful! Truly one of the best employee interactions i’ve ever had, great location! 💗
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September 2025 by Dana C.
We visited this location this past Friday evening, and had the most wonderful experience. Our dog had passed away that week and me and my family were having a very difficult time in mourning. We wanted to have our kids pick out some dog stuffies to make in honor of our Koko and to help them cope. We went in with no expectations but we were absolutely blown away when Bella approached us and we told her our situation and why we were there. She was so unbelievably kind to us and our kids, and truly went out of her way to make this the most magical and beautiful experience she could. I was literally in tears from her kindness. She was a true angel for us that day and I seriously cannot thank her enough. Bella, you are such a bright light, thank you so much and we will never forget this experience with you!!
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September 2025 by Aaron L
Bella was an absolutely amazing help getting our daughters stuffed animal together we appreciate the extra care and passion she showed when helping us we will definitely be back
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September 2025 by Bethany Gabrielson
missy and teresa helped me and my friend build our bears and they make the experience unforgettable! they really care about the magic for the kids there, and they made it fun for us 20 something’s coming for a girls date! thanks so much again ladies we will be back!
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September 2025 by Teresa Sehnert
Went in to get Birthday gifts, both Missy and Teresa were amazing!!! As an adult with no kids, I did not expect to get a build a bear experience catered to me for my God Childrens' gifts. They were the best, they were good at gauging their audience and catering to all of who was in the store. Juggling a full house and being engaged with all their customers. It was overall a great experience.
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August 2025 by Korina
Today we took our boys to get their birthday bears and Teresa helped us stuff the bears. She was wonderful and she made this trip really special. I want BAB to know how lucky they are to have such a wonderful employee. I will never forget the great experience we had today. TYSM Teresa we hope to see you next time we’re in the store.
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August 2025 by Haley Blair
Missy really made the experience for us. You can really tell how much she loves children and providing a magical, heartwarming experience for all that step in the store. She is the reason we will return to this location no matter how long the line or how far the drive. My daughter’s first birthday bear will be a treasure in our family for so many reasons!
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August 2025 by Diana DeLira
I came to this build a bear a week ago, long story short my dad passed away February 23 2025 my birthday August 18. I came in to get a bear to put my dad's voice from a recording of him wishing me happy birthday in a voicemail he had left me when he was alive. I was able to record the message not only did it bring to tears and my heartbreaking when I hear his voice but the compassion that MISSY THE
MANAGER OF STORE AND TERESA Made my feel so special at my saddest moment Which they didn't have to do . What Missy and Teresa did that day is what makes this world a better place NOT ONLY THAT BUT MISSY WALKED ME TO MY CAR TO MAKESURE I WAS OK and I will keep coming back .. I love this store and these 2 ladies..ALSO I WANT TO MENTION ALISIA WAS SUPER SWEET WHEN I CAME BY AGAIN 8-14-2025. Missy treats her employees like her own family and the Customers aswell a good manager makes good employees and a good manager that also makes customers feel so welcome..
THANK YOU!!!! MISSY TERESA AND ALISIA..
DIANA DELIRA 8-14-2025
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July 2025 by Thomas Neiman
Denay was so nice and helpful. Made the experience of getting my son’s first birthday bear one to remember!
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July 2025 by janel cantu
Want to build a bear 🐻
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June 2025 by Meghan Heller
Teresa was so sweet in helping me and my best friend. She made this experience 20x more special. Thank you, Teresa!!
