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January 2024 by Maya Kattan
Manager is very rude. Called multiple times for a simple task, but not only they didn’t help but were rude and disrespectful. Made me never wanna open capital one account for my business or my personal banking needs.
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October 2023 by Miguel G.
Horrible bank and even worse experience inside the branch. The so called manager treated me as if my money was no Good. I do not recommend capital especially not for a bank account. Scammers .
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September 2023 by Jordan Atwood
Not this location but the bank in general has problems tracking money (paid off card and they just lost the money I still owe) been told to wait but still getting charged intrest after I showed proof.SWITCHING BANKS
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August 2023 by Angel Parkey
As with many reviews this is mainly about the company and not the branch itself which is a little unfair. I've had Capital One for almost 2 decades and in that time I've claimed dozens of times I'd be switching to a different bank but never got around to it. But after recently breaking my phone, and them randomly blocking me from the website account claiming it was password related despite my using the same password for almost as long as I've had the account ignoring their constant annoying inquires to change it, you apparently can't access you account again WITHOUT your cell phone. I want a bank that has an app, but isn't dependent on the app to use the bank. The review falls on this branch because only being open from 9 to 5 makes it impossible for anyone working a normal day shift to come in and resolve the problems in person. Even the ATM is locked up despite being in a separate entry that could easily have different hours than the branch. I'm officially putting my money where my mouth is... in a different bank.
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July 2023 by Aileen Iyiarahka
Ana was very helpful. People are well cross trained to help with most any customer issues and needs. Lines are heavy after lunch so come in the morning.
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July 2023 by Scott Hudson
Worst customer service. been with Capital One 15 years new management is awful. Not like my review will matter. They already have a two star rating which tells you that they’re horrible and could care less about customer service..
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June 2023 by Mrs. JayD
I’ve read horrible reviews about this location… honestly tho I just called to make sure they were open and their atm was working BECAUSE of the horrible reviews. However I was not met with the same terrible experience. Kevin answered my questions and kept digging! He could of just answered my questions and hung up. He asked questions and found out what was going to be my purpose for coming to the bank today. He told me if I was closer to a cvs I could just deposit money using my app! Free of charge! Thank you for being so pleasant Kevin! I’m glad I had a great experience! Maybe things are looking up?
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May 2023 by Robert Blackman
This bank and credit card company are trash. Take your hard earned money and good credit and take your business elsewhere. These people will tie up your money for DAYS and not release it for you to use even though it’s YOUR money! Absolute trash of a company.
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April 2023 by Lee Latrolll
Had issues with the ATM not taking my card. Got my racks tho.
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April 2023 by Maria Flores
Do not open an account with Capital One, you will regret it. Money always disappears from your bank and they swear it's you but it's them. Credit cards are always being charged, you call to dispute a transaction and they can't because they swear you did it Or someone from your family but yet it's just me and my 2 toddlers!! I kept getting charged for something I never bought and they did nothing about it other than replace my card. Apparently it shows when someone enters a chip but yet I never made that purchase. Finally decided to Leave and go to a way better bank.
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April 2023 by Latrice Coleman
So I caught Covid-19 twice in one year alone with pneumonia which had me in hospital for some time. I got beside on my 3 cards inwhich I was never beside on until my I was hospitalized. However I call Capital One card services to get help so that I can keep my accounts open and current. Capital One says they do not offer credit protection only payment options. I want to refer orher people but if they have no protection it's good for customers or businesses. I would had given 5 stars but no card protection ? plays a big part.
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April 2023 by Zanbria Warren
Literally HATE this location ! You drive all this way and they’re outside atms never seem to be working! They don’t leave the door open for the inside atm and about time you reach the front you’ve spent 30 minutes of you life you’ll never get back
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February 2023 by Roxzane
Customer service was great. I spent about 10 minutes there. Easy in and out transaction. Took a few pics of the inside.
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February 2023 by Leland Gallegos
It was surprisingly good friendly tellers got customers in and out and a good place didn't have to stand in line forever.just don't understand why they don't have a bank closer to me there branch is in Garland and I live in mesquite I'd recommend em.
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February 2023 by donte richardson
Someone needs to be fired and I think it was a inside job where the bank teller cashed a check for over $5000 and didn't do go by banking procedures to check a ID for the name the check was published to, but let someone forge their name on a check that doesn't even have their name on it. This is so unprofessional and now have to wait and hear excuses about their own mistake. I'm about to reach out to an attorney because this is not right at all. How does a bank even let something like this happen.