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February 2024 by Steven Ellison
Quick and easy.
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February 2024 by LaKisha Crawford
Unprofessionalism, improper communication and no empathy nor respect
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January 2024 by Jeff Scott
All good. Happy with price and condition of the vehicle we bought and also with what we were given for our trade in.
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January 2024 by Latoya Boyles
They are very good people
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January 2024 by Sylvia Jefferson
Harwar was the best!!! Thank you!!!
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January 2024 by NATALIE KAISER
Great experience. I would recommend CarMax. I had the car shipped from South Carolina. For some reason it sat in Waco over 3 days. But I love that I was able to track the vehicle during transport. I felt my Salesman Christian was nice & dedicated to me. Johnathan (I think) in the business office was great & Johnny in service was as well. I had my plates delivered to the dealership & Johnny was kind enough to put them on for me. It was one of my best, no hassle buying experiences ever. The Garland location itself had so many beautiful vehicles. Unlimited choices.
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January 2024 by Andre Marroquin
Be wary where you park as they don’t have proper security footage at their front lot. Took my vehicle to get it appraised and it got keyed by a pair of individuals. I can’t believe this went on without an associate noticing in broad daylight when there were no other cars in the area. When I spoke to management they indicated their lack of cameras in the front and also refused to support investigation of the two suspects who are still at large.
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January 2024 by Julia Bessler
This was my second car purchase from CarMax. I was able to search online for the make and model I wanted. I originally went to the Irving location to look at their inventory. The car I wanted was in Garland. They offered to have it transferred to Irving for a test drive the next day. I said I'd drive to the Garland location instead and the car was reserved for me. I worked with salesman Idris in Garland. He was friendly and not pushy about optional costs. He worked with me to find the best financing option.
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January 2024 by Jacquelyn Smith
My experience was excellent and my salesperson was very helpful. He was very knowledgeable about each minivan I looked at and I am happy with the van I chosen.Thank you
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January 2024 by Natasha
I have bought cars before at dealerships but Carmax in Garland takes the customer experience to the highest level. Carzan Ahmed helped me and my fiance find a truck and I couldn't be happier. The dealership is super clean, our sales rep Carzan Ahmed was incredibly hospitable offering water during our wait while we were searching their inventory and waiting for the transaction to go through. The inventory was great and the truck was pristine, working perfectly. The sales team at Carmax is truly there to support customers, whereas with both my prior experiences at conventional car dealerships I felt screwed over both times. Not with Carmax, the price is set and it was priced fairly. Both my fiance and I were impressed with how pleasant the overall experience was, and we were even more impressed with how well the vehicle works. I highly recommend Carmax Garland and Carzan Ahmed if you want to buy your next car!!
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January 2024 by Cooper Williams
Drove 1 hr to see Jeep paying cash I walked around place was empty no customers was told I would have to be on waiting list of up to 30-40 min for associate to talk to me. Waiting no one left very unpleasant do not go there
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January 2024 by Nam ngotien
Very good
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January 2024 by Ivan Jacquez
I had a bad experience. I got my car 3 weeks ago. The guy who “helped” me didn’t help me at all. I could’ve done it myself. Then he started to continue talking to his friends in their language. Turned out my car has low oil that they haven’t changed! My break light doesn’t work.
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January 2024 by Darron Hodge
My experience with CARMAX has been Awesome! Everything they promised has been fulfilled. No complaints here!!
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January 2024 by Tavon Maurice
As usual, CarMax was a pretty good experience for us. Everything went fairly smoothly outside of a few hiccups. In my situation I had to buy the car before test driving and so after purchase once I got into my car for the first time.. it was filthy. Dust and dirt everywhere, sticker adhesive all on the windows. It was clear the car had not been detailed or at the very least wiped down. No one wants to get a “new to them” car and have to take it home and detail it themselves.