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March 2023 by Liz S.
2 ladies working there are very rude. Been here multiple times. They are very short and curt with all their customers. If we ask a question, they will quickly cut you off with their unnecessary justifications. They have zero empathy for people who are most likely coming there for underlying medical problems. They made me wait 10 minutes before calling me for my appointment which they harp about...while they are watching videos and talking amongst themselves. These ladies obviously have a chip on their shoulders. Do better Quest.
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February 2023 by G. B.
The lady that drew my blood was very hostile. I informed her that normally one cannot draw blood from my left arm because the veins are too small. It is best that she withdraw it from my right arm instead. She informed me that the left side was most convenient for her because it was closer to her station and she knew what she was looking for. I told her the right arm is best and is the side traditionally used by all professionals. I also told her it was best to withdraw from my right side because I did not want her to have to stick me twice because I am afraid of needles. In response, she chose the largest needle she could find and proceeded to try to draw blood from my left arm. Since she was unsuccessful, she kept inserting and reinserting the needle several times until I said "Oh my God, when are you going to stop". She withdrew the needle and asked if I had drank water. I said yes, she said I must not have drank enough water. At no time did she apologize for her recklessness, rudeness and unprofessionalism. She then tried my right arm just like I told her at the inset and was successful. I did not appreciate being treated as less than an animal. My left arm is extremely bruised from her abuse. Regardless of where I go, I expect to be treated with humanity and professionalism. In this instance, my voice was ignored and my pain was dismissed. Rather than accepting responsibility for her reckless behavior and actions, she placed the blame on me for "not drinking enough water". I believe humanity and professionalism is included in the price the consumer pays and your company failed to meet that standard. Therefore I would NOT recommend this location.
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November 2022 by Alicia M.
I have never had an issue with this location been coming here the 6yrs I have lived in Texas but today was the icing on the cake walked in and was registering and one of the workers gonna come out and ask if we had an appointment which this is new to me bc it never mattered before she was rude when telling us this so I walked out to the car and made an appointment walked back in and re-registered she acted like she was pissed came out and said come on sir talking to my minor son never once showed us if the name was correct on the little stickers that goes on the vials after she drew the blood and gave him a cup and said I need you to pee in the cup, and then you're free to goHer attitude was just awful
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October 2022 by Ann W.
Went into this location after making an appointment. Was called into the room after waiting 15 minutes. As I headed to the room a man sitting down stood up and blocked me from entering. He said he needed to go in and get his blood drawn a second time. I said ok and sat back down.When he came out he tried talking to me and I said I was in a rush so that I could get back to work. I went into the room to have my blood taken and he preceded to stand outside of the room listening to my conversation and as I left he stood to the side of the exit door staring me down. The staff needs to take control of their waiting room and not allow clients to harass others or block them from entering the rooms when called.
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August 2022 by Sujan G.
Worst staff; the black lady was yelling.Cmon you work to serve not yell.I don't recommend this place at all.
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August 2022 by clhayes100
Doesn't work. Of the 3 coinstars in my area, ZERO work. Coinstar, get your act TOGETHER!
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June 2022 by Ryan Cooper
Only accepts cash for Bitcoin. Won't accept change for anything at all.
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November 2021 by D.A S.
I had the best attention and care today getting my (multiple vials) of blood drawn. I love that I can just drop in and see if you have availability - most times you do or tell me when the best time to come back. My HMO requires me to use Quest. No Problem. Two thumbs up.
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September 2021 by Niki B.
Debra made my blood draw fast and painless. The customer service at this location was far better than what I experienced earlier today at the Richardson location.
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March 2021 by Elaine B.
This location use to be good. I get blood drawn every few weeks and this location has definitely gotten worse lately. Staff is incredibly slow. I walked in today and there are 4 people waiting and one of the techs said she was leaving early for her break. As a healthcare provider myself I would never treat patients that way. Unfortunately with my insurance I have no choice but use quest. I hope the tech today puts in a clean pair of gloves without me having to ask her to. That was last months experience...
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February 2021 by Jaskiran K.
I was at the Quest Diagnostics location at Arapaho rd (inside the Tom Thumb) in Plano Texas today evening about closing time. My mother in law who is 85 needed some blood work. I am so grateful that Alice Bello was the phlebotomist on duty. She was truly an angel to my mother in law and me! She was patient, kind and so compassionate! She had to use two kind of cannulas to draw blood because my mother in law is so frail and was also dehydrated. Alice put her at ease and was so kind and gentle. We are so grateful for her help and kindness! No language barrier exists when the phlebotomist speaks the language of love. Thank you Alice!!
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August 2020 by Darlene V.
Upon arrival, the person I dealt with was very rude, mumbling, and not answering any of my questions. Additionally they FAILED TO PERFORM ONE OF THE BLOOD TESTS which means I have to go back and get my blood drawn again. Do NOT go to this location.
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May 2020 by A F.
Debra was great! I walked in and only waited a few minutes! She was very professional, upbeat and quick. I really appreciate how easy and painless this appointment was! Thank you!
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December 2019 by Vee K.
Wish I could give them a zero star. I was here a little before 5pm closing time.. but her clock is way faster than the central time. We she was rude. They need to use the correct time.
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June 2019 by Alex R.
The "phlebotomist" could not draw my blood from either arm, and I am a young, healthy person. She poked me several times and did not respond to obvious expressions of pain. She ignored my input about which veins to use and which to avoid. When she could not get blood, she accused me of being dehydrated. (I drink over a gallon of water most days and am most definitely not unusually dehydrated). She did not apologize once for the multiple unsuccessful sticks (and jostles while still in the veins) and yelled at me when I asked for another phlebotomist. There was no way I was going to let her draw blood from my dorsal hand after all that. Honestly the worst experience I've ever had in a healthcare setting, and I was in tears when it was over from the physical pain and the feeling of being completely unsafe and disrespected in this person's hands. I fear for the safety of this woman's future patients, and I strongly feel she needs to find another profession given her horrible attitude and lack of basic patient care skills.
