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February 2024 by Preston P.
Customer service in the shoe department was terrible. Went to buy some baseball turfs for my son. I checked online and it said they had the size he wears. I stood in from of the shoes for several minutes without being approached. I then scanned the shoe at the self service kiosk they have and requested the shoes to be brought out. After waiting several more minutes without service, I walked to the center of the department seeing 4 associates standing around, one of them leaning on the podium. I asked the sales associate if the kiosk even works and he told me "sometimes it does and sometimes it doesn't." He then went to the back, came back out and told me nope we don't have them. The next day I went to the Mesquite store, where an associate wearing a new employee badge was more than helpful. I guess gone are the days when you can expect something as small as a simple greeting.
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December 2023 by jessica bowman
Excellent customer service and a great selection of products!!
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November 2023 by Jonathan Varghese
Today we came here to buy some tennis equipment for school tryouts. The man named Hector who works primarily in the golf section on the 2nd floor was doing some work around the 2nd floor when he came across us and asked us if we needed anything. Since we knew nothing about tennis equipment, the guy was happy to help us understand everything about the equipment and what other additional things might be helpful for us such as grip strength trainers to help prepare for tennis. With his amazing help, kindness, and empathy we were well educated on the equipment such as the different types of racquets and tennis balls and what each type is beneficial for. Though this store has a not as high rating, Hector made my experience a five star quality. I appreciate you Hector for helping me prepare for tennis tryouts and giving quality service!
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October 2023 by Gio R.
Landon is most knowledgeable & the most helpful I've ever dealt with in the customer service industry. This guy's info on the store's merchandise & how to go about securing your wants is unmatched. Helpful!!!!
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October 2023 by Carly Duckworth
The store was great, and the service was not. I was walking around, obviously looking for help, and 3 employees passed me by, one being a manager.
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September 2023 by lilah reyes
I have a complain to make about a employee. His name was connor and he was very very VERY disrespectful. I am so disappointed I always shop here.Quote on quote said “Idk just pick whatever shoes you want I dont care.” Which was rude because i had asked for Football shoes. I excepted his directions to the shoes since its a very big store. He also was looking at my kid VERY ugly.He also would ignore. I asked him why he wasnt answering my questions he said “You are asking to many bruh” I only asked very few straight forward questions.I cant believe this I will not be coming back And connor should be fired.Unbelievable.
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September 2023 by Jenna S
This place is so big! And the service is great! I recommend going here if you want shoes or other sporting goods!
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September 2023 by Gurvinder Singh
Very helpful staff. Organized and clean layout. It makes it easy to find what you need and are looking for. They have a wide array of goods, which allows one to a great selection to choose from.Tanu - the assistant manager - is very helpful and went out of her way to make us feel welcome and help us navigate the store.Karanvir - young man in the shoe department - was patient as we tried on multiple sizes of different shoes. He calmly assisted and answered all questions.This is what makes a trip to a store worthwhile and something tangible, an experience you can't get online.
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September 2023 by Peyton T.
Beware when ordering online for store pick up!! They let a random person pick up my order WITHOUT my authorization after this person somehow got a hold of my first and last name and claimed to be my friend and they were going to be the one picking up the order. When ordering it says you have to show your ID at pickup and it has to be the person who placed the order but clearly that isn't being followed. I didn't even get a call asking me if it was okay if said person picked it up for me(which i would have said no because i have no idea who this person is), The managers were very nice which is the only reason this is 2 stars, they gave me a new item but i will 100% not be ordering from here again.
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July 2023 by Paula Barnes
Great selection here! Grandson found the perfect Under Armour backpack for school! Thanks for all of the brands and colors to choose from!
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July 2023 by Levi Shirley
Came in looking to purchase new shoes for my mom since her birthday is right around the corner and she has gotten into running recently. I Wasn’t Sure which shoe was the best option for running but Christian in the footwear department helped me out and made the process quick and easy, he was very respectful and was knowledgeable on which shoes would best suit my mother. Her birthday is this weekend and I know she will more than love her new hokas.
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July 2023 by Alex Diaz
Good selection but they're constantly moving inventory and I have yet to meet a single kind employee there, as they're more interested in rolling their eyes at customers and laughing with each other.
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May 2023 by Galen K.
I am so sick of this store. Today was the second time I've gone on line, to my local store's website, looking for a specific item. The website has it listed as in stock and when I get to the store, they don't have it. Not only do I not get what I was looking for, but now I have to waste even more time going to other stores to try to find it. I'm old, I don't have a lot of time left in this world, and Dick's keeps wasting it every chance they get.
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January 2023 by Steffan Kellner
If you want to be left waiting for 20 minutes for shoes while the employees stand around eating chips and talking derogatively to other races, then this is the place for you.
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January 2023 by Ana Maria Nunez
Store is ok ,nice clothes. But they need to check the restroom more frequently.?
