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January 2024 by Ant Le
Ordered on the app so I can quickly grab them before heading out to a Xmas road trip. Workers there cancelled the order for no reason. Never shopping here again!
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November 2023 by SSG Matthew J. US ARMY RET
Who in the hell shuts the doors to do inventory DURING business hours? Especially on a Sunday afternoon?!That's a horrible business model. Foot Locker is popping across the street, while y'all just lost thousands in sales...
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September 2023 by Sharonda Adams
When I purchase an item you get your money right then. If I return an item I should not have to wait for my money to be returned to me after 3 days.
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February 2023 by Jocelyn Rush
I went in to return a pair of shoes and the cashier helping me could not seem to get off his phone. An incident that should’ve taken 5 minutes max had me standing there for at least 15 minutes. At one point he must’ve forgotten I was returning the shoes because he was so distracted by his phone that he started to charge me for the shoes that I was returning. I had to repeat confirmation steps 3 times and continually had to wait until he was done either texting someone or finding something else to do on his phone to continue with my return. It was completely unprofessional, especially with the line I had to wait in and the line that was still forming behind me. I really wish I knew his name so I could be more specific. I hope something is done to ensure this doesn’t happen to someone else again.
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January 2023 by Devon Hill
This store is ridiculous! Store hours show that they open at 11am ….here it is 11:15 and they’re still not open. This happens a lot! Someone from corporate need to come to this store and get rid of the people that make this establishment look bad! I won’t be shopping at Finish line anymore
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January 2023 by Lulu
I went on 12/26 to return a pair of leggings, since I didn’t have my debit card the employee that was helping me said he would have to ship my leggings back in order to get my refund back. I was okay with that. All he did was give me a return slip. I figured it would take a week to hear anything nope! I called the store the phone just rings! So I called customer service the rep told me he didn’t see anything in the system that was being returned so he reached out to the store spoke with someone and they had told him the return was never processed. This is ridiculous!!!
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January 2023 by Luis Cisneros
Close an hour and a half before and there was people inside just on the phone.
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November 2022 by Ayele Atlabachew
The store manager, suggested I can't return purchased shoes. He inspected the shoe throughly, and said it's worn. Of course we did, but just to try and it was for minutes. And didn't fit as I thought. Well it was expensive learning moment. I won't go back to that store. Is there 0* option here?
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September 2022 by Emad Mohamed
Don’t come here there’s many options nearby the staff very very rude
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May 2022 by William Drummond
Antonio and Juan were true professionals today, both had excellent product knowledge and were able to assist me with everything that I needed. The shoes I wanted didn't happen to be available in the store, but with a little teamwork they got an order worked up for me and they should arrive at my door shortly. Antonio wins the best shoes award. Thank you both.
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May 2022 by Corina Ivonne Gonzalez
They are amazing with customer service and I would definitely recommend and come back. They have a variety of styles!
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April 2022 by Elena A.
I was with my niece walking around the mall and decided to enter Finish Line just to see what gym shoes they had, since mine were looking ragged. The young sales man asked if we needed help, I responded "just looking." After awhile of looking at the wall of gym shoes my niece and I paced closer towards the entrance. While still following the shoe wall, we came across the same sales man. When he saw us he replied "oh, you guys again!" I was about to respond something very inappropriate for my niece's (she's 9 years of age) ears to hear. So I just held my tongue and left the store, fuming in anger! So needless to say, I'm going to be sharing my humiliating experience with all the people I know who shop there. By the way, the salesman was a thin young Latino looking man.
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February 2022 by Jonathan Bruyn
Staff was awesome. Great deal for clothing. Clean. Cashier made good conversation with me.
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January 2022 by Pita Garcia
I came in to look for shoes for my son. Not once was I acknowledge as a profitable customer. I had to interrupt the associates conversation to get help. As soon as the employee realized how much money I was welling to drop, that's when I was a person in their store. I upsold myself by asking about shoe cleaners and extras accessories I should be getting that commission not the employee. Straight garbage
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December 2021 by Ryan Seale
We attempted to exchange a pair of Nike that our daughter got for Christmas yesterday. They didn’t have the size we needed in stock. When we attempted to simply return with the receipt in hand an employee became upset and refused the return saying they don’t accept returns the day after Christmas that we needed to come back the next day. It was more the manner than the policy that was concerning. He basically followed us out complaining about his numbers for the day. Wouldn’t pushing everyone to the following day just delay the poor sales numbers than address the issue he’s concerned with? Forget customer service, let’s just worry about sales quotas. Hope your day gets better Al Bundy.
