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April 2024 by Sergio Valadez
The worst services
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June 2023 by Isa Hanby
I love this bank I had been using it for 7 years. Excellent customer service.
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June 2023 by Mayra Loera
I love this bank I had been using it for 7 years. Excellent customer service.
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December 2022 by Fany Valdes
I have a business account with them, I love the tellers, bankers and management at this location. I recommend coming to this location for your banking needs !
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December 2022 by Susie Brown
Not enough helpslike every where else. All other business.And not all employees are on the same page n.differant information From different employee's a answering the same question.We've been banking here over 10 years..This is our first time to experience. This I fo. Where no one has the correct answers.
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April 2022 by Marilyn Jill Schickler
If you are looking to do anything more than cash a simple payroll check or perhaps deposit cash during open business hours than this bank is not for you. The majority of the ATMs do not accept deposits whether check or cash. Also, their notaries are quite worthless and have terrible attitudes. Maybe this is not true for all their branches but it is certainly the truth for the brach at Walnut & Garland Road inside the Krogers grocery store. I went two weeks ago to have a document notarized along with my Son and they refused to notarize the document although I have been banking with them a year and a half. It was a simple affidavit. Secondly, I found myself back at the bank just yesterday trying to deposit a check my Son had received as an inheritence. Now mind you it was for deposit only. I wasn't trying to cash it or take any monies out on it. Just simply deposit it and allow it to clear. The same woman who refused to notarize the documents stated "we do not take third party checks". My minor Son was there with me as well. Along with his birth certificate and social security card. And a signed affidavit proving he is indeed whom he is. This is the same affidavit we tried to have notarized at this exact branch two weeks ago. Subsequently, had to go to three UPS stores where they have notaries to get it done properly. Their notaries are the bomb. The first two UPS stores did not have notaries present on Saturday afternoons or they were at different locations. Anyway to make a very long story a bit shorter they would not allow me to deposit my Son's check into my account. Even though they could have legally done this it was well within their legal parameters. I looked this up online and researched their policy. It states FNBT will accept third party checks. For those of you who do not know when a check is made out to someone else. Particularly a child you used to be able to have the child sign the back of the check than write Pay To The Order Of (name name) underneath their signature. Sign your own name underneath and deposit. They chose to not participate in something they advertise online as being able to do. On the other hand FCB does not accept third party checks. The bank I am referring to has flown it's corporate flag under both entities since I have been patronizing them. I just wanted to make people aware of what kind of people not so much bank you are dealing with at this location. Maybe if I had been Spanish or African American it would have played out differently for me. But I am neither. I had honestly hoped and prayed as Americans we had moved long past discrimination because of race, sex, creed or color. Also past profiling because of long hair or tattoos. Here's hoping and praying for a better tomorrow. Please I implore you educate your children today. We are all people and belong to one race. The human race. We all bleed when you cut us deeply.
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March 2022 by DJ Locuaz
Don't waste your time with this bank is not worth it.
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December 2021 by Yazmin Castro
The staff are so helpful and nice, but the Lind can be really long.They get the job done?
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August 2021 by u should
Bankin wit em is awesome informative and nice staff. ppl go in the most busiest time which is right after work and clusters the line of course it will busy but usually fast I recommend this bank??
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July 2021 by Richard Richard
The service is very slow. The line is long because of slow service. 3 tellers I been in line for 20 min. If they see the line this long they should have a line for deposit only.
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March 2021 by O A801
This is the worst bank ever! Very poor service and incompetent bankers! It’s so horrible! I regret getting an account with them!
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October 2020 by Christopher Pittman
The stff is slow very rude they don't acknowledge their customers. Go to a different bank. This location should be a nail Salon.
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August 2020 by william james
Line is always busy
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August 2020 by ana flores
Great kind..friendly customer service by Ms.Ana..Always have a smile on her face..
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June 2020 by Letterman P
Been with bank for about 7 years and finally had enough. Two weeks before my debit card expired I called the bank to make sure they only sent one copy of my new debit card. A week later what do you know I got two. But the best part was, when I called they told me which one to activate, but THE MAIL WAS OPEN ALREADY. So of course I ordered a new card. This meant I would not have access to money, but the customer service line told me that I could temporarily use my expired card only for debit transactions, but I'd have to wait until the card expired and call in. So after it expires I called again and they said there's no way to use that card after all. Great service lol.