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December 2023 by Annamma Joseph
About a month ago I was gifted this gym membership for my 49th birthday by my husband.It has been a game changer for me. This gym is about two minutes from my home so I can get in and get out in a little over an hour and the convenience of that is huge.The level of customer service is above and beyond what I have experienced at Lifetime Fitness in Garland when I was a member many years ago.Every time I walk through the front door or leave the building someone at the front desk always greets me or says goodbye.If I go up to the membership staff or one of the trainers to ask them a simple question, they are always willing to help me, but before I walk away, they asked me my name and introduced themselves to me and shake my hand. They really want to get to know their members and want their members to succeed and I really appreciate that.I usually work out between 7 AM to 9 AM and there are plenty of strength training machines available. I have also been there to work out between 5 and 8 PM in the evening, and I have never had to wait for a machine.I also like that the gym is very clean. The gym culture there is that everyone wipes down their machines after using it. There are plenty of spray bottles and paper towels available at many points throughout the gym. That makes wiping down the machines very easy to do.The woman’s locker room and bathroom stalls are always immaculately clean. No weird locker room smells.The crowd that works out there is very respectful and it’s a no nonsense no drama type of environment.So glad I decided to stop in and check them out after driving past them for so many months.I have a workout area at home with dumbbells going up to 40 pounds as well as a treadmill, a rebounder, a boxing bag, and a cycle but nothing compares to being able to lift heavy at a nice clean, friendly gym that has customer service that is above and beyond.Anna Joseph
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December 2023 by Michaela Pelayo
I’ve been a member for over a year at Fit Factory after I had left LA Fitness due to a bad situation/poor choices made by management.I absolutely love it here! The facility, staff, and equipment are great!What makes the biggest impact is the ladies at the front desk- Annalicia and Edith! They always welcome you in with the biggest and warmest smiles! Everyone here is always supportive and welcoming!
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November 2023 by Kenny Bernhard
The management at Fit Factory, and the customer care are top notch in my opinion. I have been to most gyms in the area and this one is the best in atmosphere, members, and staff. Clay, is the manager and is always so friendly and helpful! He will go out of his way to make sure things are done right and customers are satisfied. BEST GYM IN GARLAND!
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November 2023 by Jennifer Brasch
I’ve been going there for 2 years now and the staff has always been amazing. Clay the manager is always so kind and encouraging. He is constantly working hard to keep that gym nice and updated and does an amazing job doing it.Edith and Annalicia are amazing at the front desk. We all know how the beginning of your gym journey can be a bit unnerving. They are always there presenting a friendly face and making people feel welcomed.Marlene does a wonderful job In the daycare facility caring for my little ones. They’re always excited to come to the gym with me partially because of her.There’s so many well rounded workers andthere’s never any judgment only friendly encouragement, which is what I believe makes this gym special.
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November 2023 by Dana Elatrash
Been coming to Fit Factory for over two years now and I love every thing about this gym. The staff is so kind and helpful, especially my girl Edith always greets me with a smile and kind words. A gym that keeps up with everything and truly cares about the needs of everyone who comes here. Won’t be able to go to another gym after coming here!
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November 2023 by aydar
I’ve been going to fit factory for 5 months now and all I can say is it’s been an absolutely amazing experience. All the workers there are so kind and encouraging, and they always have a smile on their face! Sal and Edith are who I typically see whenever I go, and they’re so friendly and welcoming. To anyone who is considering going to this gym, please do, it’s community is unlike any other!
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November 2023 by Aldon Reyes
Love that this gym is always clean and for the most part people put their weights back properly. Anna at the front desk is the best! Always smiling and attentive as well as remembering our names. Great way to start your morning workout.
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November 2023 by Jayde Clark
Fit factory is the best gym I’ve been to in a long time, positive energy and good vibes! The front desk people are outstanding and very helpful! Edith always has a positive attitude and a great personality! Overall a great gym?
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November 2023 by Kezia Martin
I recently joined Fit Factory and my experience has been amazing. Justin made my initial visit comfortable while also giving me the run down on all the need to knows. My favorite part about FF so far are all of the classes they offer and the friendly staff:)
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November 2023 by Tarik Price
Annalicia is such an amazing person to have greeting me every morning. She actually knows me by name and always gives me towels before I even have time to ask. Her smile is genuine and heartfelt which helps me start my workouts with a better mindset. If she can smile that early and do her job in the spirit of excellence then I can show up and this workout my best. She is very inspirational
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September 2023 by Allan Fackler
Fit Factory is a nice clean gym… The staff are all very friendly and helpful… I really enjoy the Zumba classes!… Blessings!!?
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September 2023 by Kisi Sakzenian
Do not enroll at Fit Factory. It’s a one year contract that is absolutely impossible to get out. They make mistakes when you change debit cards and charge you a late fee and do not work with you to get it refunded. Go to LA Fitness down the street. Much better gym, service and bang for your buck!
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September 2023 by Tarek Fanous
Just did the kickstart session! Carson was great, friendly and very knowledgeable. This gym is great and the prices they offer are well worth it.
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July 2023 by John T.
First gym I've genuinely liked The staff is chill and I'm weirdly comfortable there. The energy here is nice
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June 2023 by Pedro A.
Tried to go to the yoga gym and their was a wet floor sign with a paper saying to ask because their was three teenagers just jumping around, like i'm not gonna lie thats the most unprofessional s*** i've seen at a gym, i assume it was the workers... also they only have a private gym for girls what about guys huh (equality be like) this poor world going to s*** because of fit factory lowkey ima go eat chiplote Ka-chao
