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March 2024 by Francesca B.
I brought chairs here and asked them to hold the chairs for a few hours and they sold the chairs I brought. they loudly said said I was trying to steal and when showed my receipt they didn't want to give me money or say sorry. very rude management and employees.
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January 2024 by Nick Patron
Empty shelves and workers in back laughing
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December 2023 by X X
Ridiculous ugly old clothes are priced way way to high!!! Toys too and other stuff really you might as well go buy brand new this place is ridiculous for thirft store old ugly crusty items and clothes are too overly priced!!!!!!!!!!!!
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October 2023 by Joy
So sad to see what used to be one of the nicer Goodwills in the area going downhill. The employees will move you out of the way to do what they need to do but don't seem to be able to answer any questions. The stores seems dirty and merchandise is trashy.
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September 2023 by gasmanhoss
I went last weekend and they have removed the fitting rooms. I had a few items I wanted to try on, but didn't buy them once I found out I couldn't try them on.
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July 2023 by Hope Laster
I saw the bad customer services reviews for this location prior to visiting the location today, @ 12:25 7/10/2023 but thought I wouldn’t be affected since I was only donating. I dropped off a bar height table with two stools, a coffee table, 2 side tables, and a floor lamp. Neither of the 2 young men (1 with curly hair and 1 with dreads) thought twice about helping me unload the furniture or even spoke 1 word to me after I mentioned I had a lot of furniture. Not really sure why they were even there. I’m honestly appalled at the customer service. It makes the experience a 0/10 for those who can donate things. Wouldn’t recommend to anyone and will not be back.
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June 2023 by Fred Kimbrell
Stop by to drop off 3 bags of cloth and 2 box’s of small items1 guy asks me what do I have and he looks in my truck and walks away and the 2nd guy says they are full don’t have no room. These people are lazy and don’t care. Stay away.
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June 2023 by Nale Toys Tv
The place does have a lot of clothes but it's shouldn't be pricey than a thrift store.
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May 2023 by barb e
I enjoy shopping at this Goodwill however donating has been repeatedly a problem. No matter how early you get there I'm always told the trailer is full so I donate, and also shop, at the McKinney and Plano locations. Not only does an employee promptly come to my car to unload the donated items, they are also friendly, polite and offer me a receipt without me having to ask. The Garland store could definitely get some well needed training from their fellow stores. However the employees working the register inside the Garland store have consistently been very nice and friendly, so don't let the outside donation trailer workers stop you from going inside to shop! My only complaint is I wish the plus size clothing was separated from the rows and rows of regular size items. Sadly I don't have the hours of time or the patience it would take to go thru the tons of clothing items they have. A great thing is every week they have a 50% off sale on whatever the color of the week is- anything thru out the store that has that colored tag is 50% off the marked price. Happy shopping!
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April 2023 by Kiuana amos
Hi my name is kiuana amos and I'm in need of donations a couch a bedroom set and dinning room set I lost everything in a house fire I've been homeless since 2020 I just got me a new apartment and I'm starting all over my mother also passed away in the fire so I'm dealing with being and emotional and depressing trauma my phone number is 2146075333 it would be a blessing if you guys can help me out ???
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February 2023 by Joyce Walters
Easy to find the donation drop-off doors as there's signs leading you there. And easy round-the-building exit. They don't offer to assist unloading. There was a young man with an ear bud that I thought was speaking to me but he was talking to someone maybe on a device. He was leaning against a rail initially with his phone in his hand which i find pretty disrespectful to a job position unless part of the job. But im from that "work to be valuable" generation. He was enjoying watching another elderly lady and I struggle with putting our stuff onto the platform. As I drove off I got a glimpse of the piles of stuff behind the doors as an older man who maybe was a supervisor was coming out to help take our stuff from platform. So...it was okay, but not welcoming either!
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November 2022 by Wendy Dean
I was pleasantly surprised at how well maintained this Goodwill is. The staff was very nice and knowledgeable. I will be back.
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November 2022 by Alexis Doig
I’m never coming back here again! I went there with my SERVICE DOG and they asked for papers legally I can’t show them my papers for my service dog because it’s illegal to ask for papers that is a business now I told them that and they kicked us out I don’t recommend coming here if you have a service dog
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November 2022 by Maya Angel
Lots of clothe , tvs, books, cd, dvd, monitors, books, electronics. They have 2 area fitting rooms. They do have restrooms. Tons of miscellaneous items for homes cups , dishes, vacuums, games, and much more..
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November 2022 by Scott F
Mr. Ford works there and is happy to take your donation and he is even polite.He’s a really good guy and if the other employees at the Garland center are almost as good as him it’s probably a good bet to go there.
