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December 2023 by Eric Rdz
My kids had fun, but me and the wife were bored out of our minds. It's not dirty nor clean. They say no shoes, but the floor is not well kept. It is ran by teens so, you know! Girl at the front does hate helping customers and ringing them up like other posts said. No hot food, just one ounce chip bags and can sodas. I would suggest a Keurig machine with 3 coffee options at $2 per cup. A turbochef or small commercial oven for some flatbreads and pretzels, hotdog warmer and definitely a popcorn popper for some overpriced salty fun. How about a TV corner with sports and HGTV and non-stop Friends re runs and a hardcore 90's arcades area. Do this and I'll be back every week!!!I can also help facilitate these changes and add ons, can even help get you a food and alcohol license so you can steal all of Gloria's restaurant customers, but we'll need a disco ball for that. Or maybe just some USB plugs will do. Like I said, I'm bored and the wife just finished knitting another sweater!
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November 2023 by Brandy Jones
Horrible Customer Service!The young lady was super rude to my friend. My friend ask for a manager. The girl put her arms up. The lady with red hair who was helping me. Went over, said they don’t have a manager. And she can email. She then called the “area manager”. Let my friend talk to her.While my friend was on the phone. The lady with red hair, the lady who was being rude and another lady. Came right by me. Talking about my friend. They just kept talking about her, waiting for me to say something I’m guessing. Because they were right next to me, my kids and her kids. Talking horrible. The lady who was being rude to my friend and put her arms up. And then brought 3 people next to me while I was waiting for my friend to get off the phone with the area manager. Talking horribly really needs to be addressed.And the 3 people talking about us after didn’t want to press the button to let us in. We explained we did want a refund. Someone else ending up opening the fire for us.Reading the comments, the girl with the red hair has been mentioned a few times. I’m wondering why nothing is being done about her and the other employees. When multiple people are complaining about the same people.Horrible Customer Service.
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November 2023 by Khai Dang
I went here so many times. Everytime i bought the punch card with 15 tickets, 10 tickets...etc. Before Jun, 2023 had 2 guys worked there and they are so much nice. But now they hired some "
[email protected] lazy Red Hair girl" and so rude. There is 2 ipads for the waiver, one in use by another customer, but I didn't see another one behind the corner wall, I was standing to wait that customer to finish, she knew there are 2 ipad, but she didn't tell me, just stand there used her phone and made me wait more than 10 minutes. If the Supervisor or Manager can read this review, honestly, please let her go! She doesn't want to do the job, always on the phone, and never let a happy face to all customers. If she didn't happy with the job, let her go! If she chose that job, please training her or ask her be happy with the job. Even when I finished my waiver, she didn't push the button to open the gate, she stood right there, right the button, but she just looked at I and my family, waited another girl come to push the button to open the gate, look like she doesn't want to serve us even just "open the gate", come on!!! So terrible!
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November 2023 by Nora Mohtadi
Had the best birthday ever for my boys! They had a blast! The staff was so accommodating and so amazing!! I am doing every birthday here!
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November 2023 by A D
Service sucks, bunch teens working that don’t care about anything. No soap in the men bathroom. I told the employee if they could put some soap so my kids can wash, he said it been like that for 3 days and waiting on the company to send soap. I asked him how do the employees wash there hands without soap, he just shrugged his shoulders. Then they serve your kids with food and drinks and wonder how people get sick. What a joke.
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November 2023 by Kanea M.
This place was a fun packed indoor playground that kept my kids (7 and 4) entertained and active. They loved the tremendous obstacle course, with various levels and slides. It also had a ball pit, plus a ride in car section ( additional cost). It was clean, consistent and not crowded on the Tuesday afternoon we went. I do think they can be pricey, which is going to make it hard for more people to go.
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October 2023 by Ashley Brown
Waste of money, just go to a trampoline park it's better and a lot cheaper. I spent $600 here for my daughter's birthday party and they treated us like dirt. They didn't host the party, allow us to participate in festivities included in my package and lost our birthday cake. When I asked for a refund they told me that it was impossible. There isn't a corporate number so you are just getting robbed by the facility. Trust me, it's not worth the $40 per kid, they charge. It's just a padded McDonald's place playground.
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October 2023 by Lauren Truong
Extremely disappointed that they raised prices and now one year olds have to pay full price ($20). Also the area for the little kids was disgusting with trash such as gum, fake hair and a bottle in the area.
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October 2023 by Shay Ogoti
The staff was unfriendly and seemed annoyed to be at work. There was not a host for the birthday party I attended. When the young lady brought the party Favor bags, she just dropped them in the table and walked off. I will definitely not consider this place for a birthday party. I don’t think I’ll even take my little ones to play on a regular day. It’s too many other indoor playgrounds that are way better and more cost efficient.
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September 2023 by Tom Im
Place is spacious for the kids but equipment is poorly maintained. The mesh protection in certain areas have holes, zippers to electrical boxes aren't locked up, dusty in portions of the play area. Might return but have to supervise the kids due to potential safety issues.
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August 2023 by Obie Arellano
Go during the day to avoid the crowds!! Plenty of room for the kids to run off their energy.
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August 2023 by Kara W.
We had a blast! Smaller area for kids. A little dance area, multiple slides, games you can play. We really enjoyed ourselves. Yes they say no outside food or drinks but I brought my daughters water and one of her snacks and they didn't say anything. They sell snacks for the kids. Don't go there for lunch or dinner but luckily Gloria's is right next door :) Super fun and my daughter had a blast!
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July 2023 by Nathan McGregor
Cool place, my kids love it here. But any business that changes their made up 'currency' without honoring the old made up currency is scammy and deserves a one star review.Sir you have dragon coins, we only accept flame cards. Unbelievable ?
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July 2023 by Adelaida Diaz
My little one loves it here and love having her bday party here then chuck E Cheese it's way less expensive and the kids get rid of all the energy in one place. Def. Recommend it.
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July 2023 by Lucy LR
Don't forget your socks. Also, it is $20 per kid (for the whole day) but some things require Tokens to use so that is an extra cost once you are inside. There's a snack bar too but it's also an extra expense which is fine for one or 2 items. It's bigger than it looks on the outside. There are also a couple of different things the kids can play with besides the play areas.
