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August 2023 by Monic Nixon
I'm never going here again!!!I paid $48 and my car still wasn't CLEAN!!! PAID for some extra stuff to protect the dashboard and I don't think they even put it on there!!! I had to call the guy back over there and point out all these spots and the windows that were still DIRTY!!! I'M NEVER GOING THERE AGAIN
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August 2023 by Nana Brock
After the MANAGER SPECIAL clearly doors were not wiped off or dash I pulled back in to show the manager they still needed to wipe it down; he told me they don't do doors! I reminded him I paid him $26 to clean my car but he's telling me they don't do that? He said we don't clean doors so I don't use them ever again Not really dirty just some scuff marks??!!
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July 2023 by oscar serna
They dont Recently except tires that are 33x12.5 or 35x12.5 or 305 wide truck or suv tires, i wash my truck a week ago and then 3 weeks ago and also had a membership all last yr and never was a problem but gentlemen stated that they have new equipment and doesnt allow my size tire after he measured. Ive been a customer for 15yrs at this location but not anymore
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July 2023 by Ronald M.
We've been going to get our cars washed here for almost 20 years but the last two times have not been pleasant. The reason is the cashier inside is extremly rude and has a horrible attitude. They are not the only car wash in town and I will take my business elsewhere.
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June 2023 by Danny Blanton
They charged me for shampooing my floor mats and my floor mats are hard plastic…smh…They vacuumed the inside but not in between the seats…I could’ve done a better job with a shop vac at the house. Like another reviewer said…great people…terrible cleaning thoServices: Auto detailing
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June 2023 by Michele B
I live in Rowlett. Our local car wash was backed up for an hour. We had to get to the airport. It was the hottest day of the year. These people busted their butts to get our car cleaned and vacuumed. I could not believe the low price. This will now be my permanent car wash. Thank you MT Fine for your hard work.Services: Polishing
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April 2023 by bill skeen
Read the contract before you sign up, if you can find it. Bill is out $49.98 for not reading it. Don't be a Bill.I cancelled two days before my renewal date and was still billed. I went back and read my cancellation receipt and it stated "...must be submitted at least five days prior to the renewal date of the plan. This will discontinue your Unlimited Plan provided you have met the cancellation requirements of two months minimum." That's on me for not reading the fine print, when signing up and when cancelling. Don't be a BillThe terms of signing up for their service are not available on their website.I had already removed my windshield tag so I can't even use the service for the next two months I'll be billed for. Don't be a Bill.The reasons I cancelled were:1. The express lane service does not clean the vehicle well. Although they have someone at the end of the tunnel wiping the vehicle down, they are usually rushed to do a good job and there are occasionally water spots all over, especially the back window. In addition, I have sidesteps on my vehicle that never get cleaned.2. My vehicle has folding mirrors that I close when going through the express lane. Twice, while sitting in my vehicle as it travelled through the tunnel, the vertical spinning brushes have grabbed the mirrors and forced them open. The first time I thought it might have been a fluke occurrence, the second time I decided to cancel.3. On the original plan, I was charged $19.99 per month. In January 2023, they started charging $24.99 per month. I was not notified of the plan increase.4. Full service car washes have been less than acceptable. Several times, upon inspection, I had to have the right side of my vehicle wiped down, the doors opened and wiped down as well. The inside of the windshield was also missed on several occasions.5. On one occasion, when I got home and parked, I found a piece of felt brush wedged into a seam between two panels and the lower panel was slightly bent.Most of these are not individually that bad, but when you add them up, it means a poorly managed facility at what could be a great service offering.I wish I never signed up. Don't be a Bill.
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April 2023 by Bob B.
over time their prices have drastically increased, their 5 day rain check shrunk to 3 days and now is 2 days. they have a Wednesday special that used to be 25% off before 10 am. that has been reduced to 15%.very poor job on cleaning windows, inside and outside. Today they did absolutely nothing to my interior windows.they deserve 0 stars.
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March 2023 by Racquel Butler
I needed a detailing quote for my insurance company. When I called I asked specifically if they could email or provide a physical quote. I was told I could get a written quote if I came in. I drove 30+ minutes the next day to get the quote, but was told that's not something they do. When I asked to speak to the manager, I explained what I needed and that I had called to verify that they could provide it if I came in. The manager not only didn't care that I was told something different on the phone, but he was actually rude and dismissive when I pointed out I had driven awhile to get there. Needless to say, I didn't go back when I received the check from my insurance company to get my car detailed. Customer service is what gets my business and this guy had NONE. I'm ok with having driven across town for no reason as I understand that the person I spoke to may have misunderstood me. What's not ok, is being rude to a potential customer bc she's asking for something you don't provide when she was misinformed by one of your employees. A simple, I'm sorry if you were told that but that's not a service we provide would have been acceptable.Service: Auto detailing
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February 2023 by Alex Sanchez
Paid 25.99$ for the Mgr special.First time there and will be the last time .Car wash supposedly clean in about 10-15mins.Very fast ! Car looked clean untill I got close up.Smudges on windshield and windows, carpet floor was not cleaned properly still dirty . Looks like they wiped down the inside with dirty rags.Will never come back !Is there any decent car washes any more??
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December 2022 by Krystal Williams
Car was clean but the entire floor on my driver side was wet. Not sure what else happened but my car isn't picking up speed.
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September 2022 by Ruby Hernandez
The bad reviews are real. They do not do a good job on cleaning the vehicles. For starters the right side of my vehicle wasnt even brushed with the suds or washed. The inside wasn’t dusted or wiped or vacuumed properly. Some areas were left untouched. I paid extra for my tires to be shiny and now they’re dirty and shiny. This place is a joke! The people inside are nice but damn at least try to clean the cars properly.Services: Vacuuming
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September 2022 by Brenda C.
Car not thoroughly vacuumed nor interior even wiped down. Ridiculous price from crummy wash, vacuum, and interior cleaning. Go to self serve car wash. Manager not even interested in making good on quality.
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August 2022 by Michelle Kincade
I paid $215 and left my car for 6 hours. I was expecting better than the service I got. They are nice people but the they did a terrible job.Services: Vacuuming
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August 2022 by Natalie Murillo
This is the 2nd and last time I come to this car wash. The first time I came they didn’t even vacuum under my seats so I was like okay they were busy, Gave them the benefit of the doubt came back and still received the same service. Not worth what they are charging you.
