Michaels is a popular craft store that offers a wide range of art supplies, fabric, canvases, yarn, knitting and crochet supplies, frames, floral items, scrapbook materials, beads, jewelry kits, Cricuts, and craft machines. It is a great place for those who want to create anything, from seasonal decorations to personalized gifts. The store also provides party planning items such as balloons, decorations, gift packaging, favors, and tableware, making it easy to organize celebrations. Customers appreciate the store’s cleanliness and organization, especially at the Garland location, which stands out compared to other branches. Many enjoy shopping here because they can order online through the Michaels app and pick up in store conveniently. However, some customers find the checkout process slow, especially after holidays when only one cashier is available. Staff members are generally helpful, with positive experiences related to customer service and discounts, such as when a sign’s promotion was honored. The store offers rewards through its app and coupons on its website, making shopping more rewarding. Overall, Michaels is a creative hub with a friendly atmosphere, though some improvements in checkout efficiency could enhance the shopping experience.
Placed my order and it was ready within 30 minutes. I also went in to purchase one itemand placed it on the counter and the person behi d the register told me to use the self checkout. Ummm well that was rude! She was just standing there and I feel she could have cashed me out.
January 2026
Came in today for a return, Karen is personable, extremely helpful and has great customer service. Would definitely return to this location.
December 2025
They helped me out so much these 2 weeks!! You are amazing!
