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January 2024 by Heather Castillo
Customer service was on point. Always have what I need
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January 2024 by Manuel Bojorge
Brilliant
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December 2023 by Eleazar Contreras
Very helpful staff
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November 2023 by Tyrone
After a small wait, I actually got the part I needed.
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September 2023 by Oscar Anariva
I have been buying parts and products from O’Reilly’s for 19 years. I have never had a problem with this location until Ricardo became the manager there. They have poor customer service. They are very rude and very unprofessional. And I know that other shops in the surrounding area have also had problems with this new management.For example, when I had to claim a warranty, they would keep me on very long wait times they wouldn’t answer the phone at all or they would ask for the paper invoice. They would say that they needed that, although they did have my account pulled up and all the invoices for every car I’ve ever worked on were on my account, but sure enough when an employee was helping me Ricardo would hide in the back office call the employees on the front desk and tell them that I needed a paper invoice. I started to think that he was making it personal. The last problem I had with them was over a 2008 tundra. I spoke to Rubin a commercial rep and they had a warranty on the brakes and they told me that they couldn’t replace them or honor the warranty because they were purchased at a different location that has never been a problem in the past. I truly can’t believe what’s become of this location. unfortunately I think it’s time to take my business elsewhere.
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August 2023 by Lynn Dye
But if you need all right I just got it we're out here in Terrell and that's where we go get
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June 2023 by Anthony Daniels
Very poor customer service merchandise on the floor and the check out
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May 2023 by Walter Wren
Very friendly, has military discount. More stores should do that.
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May 2023 by john smith
O'Reilly has good customer service, and I've found that their testers work better than the ones at AutoZone.
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April 2023 by salem
Great customer service. Helpful and on the point.
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February 2023 by Trevor “Power” D.
Always busy but in and out quickly!
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January 2023 by Eric Clowers
They are very helpful
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November 2022 by modesta peña
Awesome customer service!
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October 2022 by Glenn Gray
Clean, friendly staff, knowledgeable, good prices
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August 2022 by Dale
Better than auto zone
