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February 2024 by Sarah M.
I went in to this location on Jan. 30th because I needed to get an inspection done, but knew that I also needed a couple of tires replaced and an alignment and some work done on my spongy feeling brakes. I called before I went to make sure they had some availability, because I didn't want to go to the location in Mesquite where I've had some problems in the past. They told me they would be able to get the work done for me, and I got there at about 11 am. Ethan and the other employee at the counter were very helpful and friendly, and they didn't try to nickel and dime me- they actually recommended only the services that I needed at the time to be able to pass inspection. It was not the fastest service appointment I've ever had, but given that I needed multiple things done, the timeframe was reasonable. They even looked up my road hazard warranty on my tires from another location and helped me save some money on getting the two new tires. They didn't have an inspector in house that day, so I ran over to the Lake Highlands location to get that done, and was in and out relatively quickly. They gave me estimates on the other work I know that I need done on my vehicle, so that I have that information available when I am ready to proceed with those repairs. I appreciated their service!
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January 2024 by Kevin Kluttz
Great customer service, and friendly people.
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January 2024 by Sherri Stamey
Friendly and quick service. I appreciate no salemens tactics were used to convince me to buy the more expensive tires as I know what I can afford.
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January 2024 by Anthony Ferraro
Took 2 hours to replace my truck tires with no other customers in the shop. Had 1 guy working in the shop while the 2 "managers" sat inside talking to each other.
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December 2023 by stan owens
These guys are the best!They do a really good job.I will be a repeat customer.Thanks Pep Boys.
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December 2023 by Kenneth Hiser
Great tires for the right price
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December 2023 by Illean Galindo
Great service at the Garland location. Just took longer then expected with having an appointment.
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December 2023 by Mary E Morman
Did a great job
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November 2023 by John Clark
Good Service, Prices a little steep on some things.
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October 2023 by Chris Lopez
Excellent service at this Pep Boys. I had a dead battery and they got me a new one installed on my 2015 Ford Escape. I will be back for any future car service on my vehicle.
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October 2023 by Isaiah Nelson
Great service
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October 2023 by Janice Ochoa
I had went in to this location to have my car looked at 2 weeks ago and as I walked in, there was a worker standing in the doorway behind the desk yelling at the gentleman behind the desk. I did not feel comfortable staying there at all. I couldn't see the workers name but he had a very heavy accent. I needed my check engine light looked into, but decided it was safer for me to just leave. I was not the only customer that left. I went back today to see if they could look at my car as I figured that the worker would not be employed anymore as anywhere else would have fired them. Well as I pulled into the driveway the work was still there, so I turned around and left. I feel I'm better off going to firestone at this time. This saddens me as I had my car worked on a couple time and felt I had found a trust worthy mechanic as they have a new master tech that knows what he is doing. I may try again in a few months but doubt it.
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September 2023 by Erica wilmot
The guy at the counter was very nice ,explained everything to me. Great service , good job on my repairs also.
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September 2023 by Jon Rodenmayer
Robert was very helpful with providing above and beyond customer service with the installation of our tires. He greeted us by name for our appointment, offered to get us a rideshare when we dropped off our Ford Edge Limited for new tires. He and his technicians are very knowledgeable about the tire brands that they sell and install. We are absolutely pleased with receiving the best price point on the Cooper tires, professionally mounted, balanced, TPM programmed, and properly torqued. The alignment services were recommended and performed to precise factory specifications.A++ for customer care, knowledge of their products and services, explaining warranties and Road Hazard coverage.Great people to work with at this Garland, Texas Pep Boys!
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September 2023 by Corey Savage
Absolutely the worst place to go! Stay far away from this shop…… free tire rotation never happens they won’t change your filter waiting times are thru the roof why even book an appointment if you’re gonna wait over the expected time. Upper management is an absolute joke not my job not my problem no wonder they stopped selling parts. You can get better service at a jiffy lube and that’s saying a lot!
