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February 2024 by J B
I have a low bar as to what a gym needs to offer; that being the equipment needs to be available. When I first joined planet fitness two or three years ago and made the Garland South location my primary club, they were very good at having equipment available. You might see a couple of "out of order-parts ordered" signs on machines but those machines were operable within days. Over the past 9-12 months I've seen that period go to weeks and to include wifi and the tanning booths/massage chairs and beds not being available for almost a week due to "a blown fuse". It seems as if this club, a franchise, has changed ownership or existing ownership has run into a cash crunch. I do like the location and the number of different stations for cardio or weight training, but ownership needs to step up it's game. By the way, I don't want a "day pass" (I'm already a black member) or a refund/partial refund of my dues...I want everything to be working...that's the least you can do.
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February 2024 by MM H
Great place to work out! Never to busy always equipment free to use. Cleanest gym I've ever been in. Staff very friendly. Only thing it needs is more free weights! Would give five stars with more free weights.
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February 2024 by Antonio Aguilar
A very clean place and very friendly employees!
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February 2024 by Sakari Hill
If I could leave 0 stars for customer service I would. I came in at 6:15 and Joshua was working and he was exceptionally rude. I came in and he walked away to take out the trash. He came back and had the worst attitude. I called and asked about a day pass and the person said $5. But Joshua comes and says $20. If I was the manager I would have a talk with him because he almost made me walk out with his ugly attitude. Get it together sir! If anything your club management team should be reaching out to me! I see by your other reviews your other staff members have been extremely rude as well! I will forever talk about how rude y'all are.
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February 2024 by Corey Nuziard
so frustrating . I tried changing my billing information on the app. it would not let me . I went to the location three times before my bill was due. changed it and verified with the employee two times after . They put my membership on hold . I haven’t been able to go up there because I work during the day long hours . I tried contacted abc fitness solutions they can not help . Everytime I go in there a manager is not available . I went again to the garland location and wanted to speak to a manager she told me she was off the clock . they want me to pay the two months I was not allowed to go plus late fees . I tried to explain to them I haven’t been going because it was out on hold . Also I’ve tried to do the right things before this came up several times . It makes no sense to pay that amount instead of just going to a new company . I’ve been a member for years .
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February 2024 by Joseph Bourgeois
How rude!!Stopped in on the evening of January 29, 2024. The young lady working the front desk featured here was very disrespectful when I asked a question about the black card room. As a valued member who travels all over Texas and use PF everyday in different locations, this was by far the only time and the worst experience I have ever had. I did not even stay to workout. I just left letting the young lady know that I was going to leave a review about this PF location. I really felt insulted by this young lady. Does this girl treat everyone the same way!? Going to another location is the best decision I made.
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February 2024 by Hunger Aid
I have never been more totally disrespected by anybody at any club anywhere in this country that I’ve been to. I travel from coast to coast and use planet fitness from sea to shining sea. After traveling 5 1/2 hours on the highway, I stopped off at this planet fitness to use the massage chair. My back was killing me. There was nobody in the Black Card area at all. The girl working handed me one coin and told me that was all I was allowed to have. Must have been the way I looked. I am not a homeless person and had not reason to be treated like one upon my arrival to this club for the first time. Every planet fitness that I have been to from California, New York, Florida, and anywhere in My Home state of Texas, never have I’ve been told that I could only have one coin for five minutes on a massage chair. I don’t recommend this place at all! Totally rude!! I am going to the other club in Garland. They treat me with much respect there.
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February 2024 by Jeffrey Gehrke
Never been
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January 2024 by Manuel Bojorge
Super good
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January 2024 by Nina Persheff
Super clean facility
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January 2024 by Carlos Cabellos
I love going to this gym, their workers always treat you well and with good charisma. Everything is very clean, I give it 5 stars
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December 2023 by Joreaner Stimpson
Great renovations! The parking lot needs work.
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December 2023 by F Copeland
Yes I joined. It’s close to the house so no excuse. They have same machines that are at the fancy cardio rehab for Texas Health. Don’t feel pressured or being “stalked”.FYI they do not have scheduled aerobics class or yoga areas, nor a pool. The Black Membership is $25 mo (reasonable).They do have hot water jet massage chairs, regular plain machines chairs, standing tanning bed, and red light therapy standing units.Very nice to use with Black Membership!
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October 2023 by Yafet Tegegne
The largest country in Asia is Russia. The largest country in Africa is Algeria. North America's largest country is Canada. Brazil is South America's largest country. The largest country in Europe is Russia The same country as Asia. And Australia is the largest country by area in Oceania.
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October 2023 by Steven Singleton
The space is really nice and all the equipment was clean. The only reason why im giving this a 4 is because of the mens bathroom. I walk to the showers after my workouts and notice that the floor was covered in dirt/soil in different areas, and there was pubic hair all over in 2 of the showers.Other than that, everything else inside the building seemed good. Kinda wish there was a heavy punching bag or 2 for the p360/conditioning area for cardio use.
