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February 2024 by Renee Muellner
Rowlett location is sooo clean ! The shower area / s are also large and I actually use after my workout .. what a perk :)
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February 2024 by Kristil Cab
The gym was great until we wanted to transfer our accounts ?Update: We have been members for 4 years the account is active and in “good standing”. I’ve never had these problems at the other pfs I go to. One of my accounts transferred but the manager would not help my husband transfer the other account. I did mine online but the manager refused to help with the other. Had to call cs a few times but the wonderful manager from Rowlett was finally able to help yesterday ?
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January 2024 by Jason Cole
Great machines, way too hot in the gym without even fans on. Dumb highschoolers running this gym.
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December 2023 by Dr. Slade Austin Shuffield
I haven’t used this location in probably a year and a half, but in that time, the location has been fully renovated. Brand new matrix cardio equipment and TVs, a new layout, and renovated black card spa make this old location feel brand new. Probably the best facility in the area.
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December 2023 by Onyekachi Agbim
Haven't seen more than 20 people at this location ever since I joined which is good imo. More space and i dont have to wait on equipment
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December 2023 by Johnny Perez
Staff is always greeting with enthusiasm and the atmosphere is great any day of the week!!
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October 2023 by ugtkonation
I am an early bird and prefer to check into this location between the hours of 5-6 am. The bathroom is always clean and I rarely have to wait to get to the equipment.
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October 2023 by Michelle Tran
I left a review on the planet fitness email link. And the owner came back to me saying I gave incorrect information. Let me tell you what I experienced.I came to workout at this gym. It had great hours which is the two stars. The gym insit had all the equipments I needed. When I went to go Stretching and sat on the mats in the abdomen section, there were bed bugs crawling on the ground. I got freaked out and left. Called in and told the front staff and they said okay.Came in again. Same thing in the same area happen. So I left a review stating maybe the staff and owner does not care about sanitation. The gym itself is dirty. Very dirty for my liking.The owner emailed me saying she has a schedule where her staff goes around and clean every 30 min. That is a lie. For the couple times that I came before the bed bug incident, the staff have not moved out of the reception area in the front at all the whole time I am there. I am there for at least 2 hours. For her to say her staff cleans and wipe down the place is a lie. The equipments does not seem to have been wiped down at all. It just shows another business owner who is so quick to defend herself and call out the reviews when she herself cannot go to the franchise and see for herself what the customers are saying. Some people I met there have said the same thing regarding the place being dirty.This owner needs to get up and take a walk around this place. See for herself. Instead sitting on her computer and writing reviews when she is not understanding the concept.I'm also not the only one that have said this place is dirty. Check the other reviews posted.
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September 2023 by Laith Jabari
The price is different from their website and on the ground when you come, and they should clarify more. I prefer a subscription that only allows you to visit the different branches for 10 visits only. In my view, they need clarity on the issue of price and offers
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September 2023 by Mary “Rough diamond” Garza
Don't sign up for the black premiere membership they fall very short on customer service specialy on this location! Don't waste your money.
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August 2023 by Logan 512
If you never been hoodwinked, be prepared!———So, I started going to the gym recently with some friends recommendations.An old friend of me warned me about planet fitness strange policies and even contracts.Something you should know is that they are franchised. The only way you have any concerns or issues is to speak to a manager at the gym (if they are there).I had some issues and had came to the gym 3 times at this location and 2 times at another location to get my transfer done, but I was told incorrect informations.I ended up canceling my membership after I wasn’t able to resolve my issue by the General Manager. Then I was surprise with a large bill at the end for their hidden fees.____ Pro tip!_____• bring along a large magnifying glass ? to read the contract when signing up.• take a Intro to Contracts Law Class to actually understand their contract.• record all conversations with management or staff so they can’t go back on their words. It’s a one-way consent state, so you don’t have ask for their permission.___ recommendations ___•just find a friend and workout out in your garage (or parks) to YouTube videos.• find other local gyms in the area, there are plenty of better ones. (I have done that and been much happier.)Good luck on your workout ?️♂️ journey and contract studies?⚖️!
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June 2023 by Charles Tutt
Manger was very disrespectful, didn't call anybody out by us as soon as we walked in. I've gone there multiple times no problem, it didn't feel good being targeted like that. Using words like, "y'all, you people".
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May 2023 by Chase Taylor
Manager with black beard makes false accusations about not wiping down machines after a workout even though I did. Don’t follow someone and stop them if you don’t know what you’re talking about
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May 2023 by Michael Canales
Customer service at this branch is terrible. The staff are unprofessional. Answering the phone rude. Also they cannot help you cancel your account, neither can the third party company they set up to take payments from your account. They are crooks. Do not pay with auto draft. Do not give this company access to your money.
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April 2023 by Joe Tresp
Don't take your kids here! They play a lot of very inappropriate rap music, loudly. Recent renovation and decent equipment. No paper towels in the bathroom, despite having them all over the gym for wiping equipment. No free weight bench press, not a "bro" gym sadly, but the price and the hours are right. They need to clean up the dirty mucic though, I'd be willing to find a more expensive nicer gym over that.
