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October 2024 by Kevin Pham
I Used to have a bad experience with customer services when purchasing a gel 2 manicure 7d diamond edition after purchasing using less than a year it still in good condition as new! suddenly battery drop down too fast “deflected”, so I bring it back talked to the owner pretty much he checking saying nothing wrong with it and don’t want to deal with it! In the end I have to call the manufacturer they asked me to ship in the product and they sent me out the new one!
1) when selling any products at this place out of the doors policy is “no return” if you buy a product electronic brand new in box thought it still good used for couple days then deflect or etc… bring back I’m sure they will not take responsible for it. Instead they should offer help in exchange or something but they aren’t! Best suggestions find another nails supply a round area
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July 2024 by Yolanda Molmaguera
We have visited this place twice and the second time was a lesson learned, NEVER AGAIN! They offer the worse customer service ever and will mistreat you even more if you are hispanic or a student. They don't appreciate their clients, and always end up raising their voice at you. They also fail to keep their word with the specials they offer. The last time I came they raised their voice at me and pushed some Beauty college students a side. This is NOT A FAMILY ORIENTED BUSINESS, they treat everyone with the same discriminative attitude. Please avoid coming here.
And this is the response to your reply below:
Pro Nail Supply To begin, we were invited to the event we didn't just show up. Second, if you know you are going to have an event for famously known brands that will attract lots of clients, why can't there be better organization for such events? Other surrounding DFW Nail supply stores accommodate us and other Beauty Academy's without any problems. Third, during events is not the only time we have been mistreated. We have been to the store on other occasions when there wasn't any event going on and we received the same treatment. 4: We each purchased large quantities of products the times we went ($90 and up) we didn't just go to see the Demos and still were not given "goodie bags". I saw how other clients purchasing 40$ or less were given these "goodie bags" we were denied. 5: I have also seen the treatment employees showed towards clients of Asian decent. Non Asian clients never received the same good treatment. We were treated like we were such a nuisance and we were there bothering employees. 6: I am not the only one leaving a review in regards to the treatment of clients. You have promised to better the training of staff in previous reviews on google and yet here we are, NO CHANGES WHATSOEVER. Finally, I don't think the store is currently capable for these type of events because the staff gets irritated easily, disconcerted and lose all sense of control. Please be aware that there are other nail supply stores in DFW that offer everything we have asked you to correct. We tried giving you the benefit of the doubt by visiting the store in different occasions yet still were treated poorly, but not anymore. We will from now on conduct business with other Nail Supply stores that know how to treat their customers.
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June 2024 by paula derige
Love this place... We drive Dallas/ Garland, TX, to purchase our professional nail products. We typically go to two or three places. They always have EVERYTHING we need.
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June 2024 by Asmara Eritrea
friendly people and they have all you need in the store?
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May 2024 by Vudu Child
I regretted not reading the reviews before buying at this place. We just bought a nail drill machine a few weeks ago. They told us that within 30 days, if anything happened, we could take the machine back, and they'll take care of it. We took the machine to work and found out that there was something wrong with it. So we took it back to their shop that same weekend. We waited over an hour for their "boss" to show up but because we have to go to work so we left the machine there for the to "take care of".
We came back a week later to pick up the machine again. They told us that it was fixed. Trusting their words, we took it to work and found out that it was even worse than when we first got it. The drill did not run smooth, it stutters a lot.
So, we took it back again, and the manager or owner their treated us as if we're begging for something. No, we're not begging you for anything. We paid for a product, and the product was malfunctioned. We just want you to be fair and keep your words ti to your customers. Anyway, we'll take our loss for not checking out the reviews before buying from you.
I hope all potential customers read the negative reviews this place has and stay away from these people!
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May 2024 by Thịnh Nguyễn Ngọc
Everyone should be careful when buying supplies at Pro Nail! It's very unfortunate that I just bought the device 2 weeks ago and it had a problem and wouldn't let me exchange it. The store owner said it was due to the manufacturer's fault, everyone should avoid it.
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April 2024 by Moe Rhodes
Some of the best wholesale prices for Licensed nail texts you don't have to own a salon to get a good deal
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February 2024 by Dee Manicurist
The girl that works there and the guy with the glasses are amazing! Very sweet
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February 2024 by Betty Ton
Amazing family business they always have what you need and keep up to date on current trends. Highly recommend. Affordable pricing!
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February 2024 by Monique R
I am black and never had any issues! The staff was incredibly helpful and friendly. They had EVERYTHING I needed to start over.
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October 2023 by Renee F.
If I could leave zero stars I would ! Very unprofessional when I walked in!!!! And no sale to public? (Sure they are NoT rAcisT)
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June 2023 by Tanya M.
Everything you can possibly want with nails and supplies. Staff super nice and Carrie's the heavy and big to your car
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June 2023 by Bao Tran
Lot of of stuffs from very small items to bigger items and very affordable prices plus good customer services , we’ll come back for more
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February 2023 by TexasVaporBabe
Very helpful employees!! I am white and they treated me kindly and helped me find what I needed. They did not overprice me! Their prices are amazing! Great quality products! Will be returning soon!!!
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January 2023 by A. G.
Truly shocked when i saw the bad reviews on here !!! I come from out of town and HAVE to stop here and get supplies they literally have everythinggggg. I say stop by and give them a chance they have the BEST prices ! <3
