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March 2024 by Melissa Gibbs
The young lad I spoke to here was amazingly helpful and knowledgeable. The place was clean and in order
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January 2024 by A V
This was my son's unit. I went there to start moving his things and had trouble getting into his unit. There was no one there to talk to about it so I called the number on the door and no one ever answered, this was at 4:30 on a Monday. His is a smaller unit and is located inside. Walking through to get to his I looked around at the other units and thought "I wouldn't store any of my personal belongings here". No idea why my son chose that particular place.
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January 2024 by Michael Sauve
Just walked into my storage unit for the first time. The unit has cobwebs everywhere and the light is burn out. Evidently they do not check the units first before turning them over to new customers. They also don’t have anyone onsite to address these issues. They have a kiosk where you video call someone and they will then submit a request so that someone at a later date can address them. However, YOU HAVE TO PHYSICALLY COME BACK IN ORDER FOR IT TO BE ADDRESSED! Ridiculous. I guess you get what you pay for.
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December 2023 by Katya Stahlbaum
Great staff, great location, easy access.
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October 2023 by Houseof No
I haven't even moved in yet and I am already prepared to move out over Public Storage's MESS of a billing system. I am not even late and I get multiple emails requesting payment! I even got an email October 10 stated I missed a payment when I wasn't even due until November 1. Just a couple of days after making that payment, I get another email requesting payment! No email contact for this company, and their live assistant chat bot is dumber than a box of rocks! Couldn't get to an email address or a live person to save my life.
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September 2023 by D
Great help at walking me through everything, including payments, where my storage space will be, and how to access to the overall area. Repeatedly cleared up whatever questions I had as well.
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August 2023 by Joyce Siegert
Supposed to be cooled but hotter than blazes if you get upstairs unit. Most times cant find cart to move stuff to unit & elevator was even out of order. Shame they dont have on-site personnel.
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March 2023 by Britt H.
This place is infested with rats! The inside storage unit I had was covered in rat feces and urine. The rodents made nests out of my clothing and other belongings. A lot of my belongings were ruined. The insurance that comes with the unit has a $250 vermin limit. The staff was less than helpful. They refused to clean the rat feces that is covering the floor and offered me a broom to clean it myself. Do Not use the place! There is a reason they are cheaper than others in the area.
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December 2022 by Marjorie Sieber
Do not get units from here. Our unit was broken into and they notified me 2 hours after my husband discovered it. You can never seem to contact the location manager.
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October 2022 by Chuck Conner
Most insecure place you can put anything valuable. My locker has been broken into twice in the past year. They make you buy their lock (pretty sturdy) but then place it in the softest pot metal latch available. No security cameras. No lock to the door to enter the building. Only an electric gate that police said is frequently open. Better buy the insurance.
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August 2022 by John W.
Had a pretty good experience renting a storage unit here. It's located in the Garland area and the surrounding area seems safe for the most part. The big reason I chose to go with this facility is they easily offered one of the best rates for storage units in the Dallas area. The staff here was very friendly and was always willing to help where they could. The app to get in and out of the Public Storage area and make payments is very useful as well. My only issues with this location had to do with my rate increasing after 6 months. Something I never felt I was made aware of. Also, there was a little what looked like rat feces when I went to move out in the corner of my unit. The movers were the ones to originally make myself aware, but never saw any damage to my own belongings in the end. I will also say when I initially moved in, the locking mechanism wasn't working, but the staff made sure to fix it immediately later that day once it was pointed out. All in all, I'd definitely recommend this place for anyone looking for a storage unit at a great rate in the Dallas area!
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July 2022 by Andre Redman
There are a lot of people that live in the units and they break into people's units I've seen guys running out of the side door with stuff in hand and no one says or does anything about it and they have cameras I also watched a guy and lady throwing punches at the gate I would never store my things here afain
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April 2022 by Joshua P
The lady that helped me (Amber? or Amy I think her name was) was super sweet and helped me find good deals. She showed me around--twice--due to a misunderstanding. She even went out of her way to stay extra longer for me. Thanks Amber for your great customer service:)
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April 2022 by Angelica Rodriguez
Wendy is such a great help at the Audelia Location! She was able to help with ease when the Kiosk was unable to. Thanks Wendy for making this a great experience as a first time customer!
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March 2022 by Sheila Scott
Renting one unit took literally a week!! I spoke with numerous people trying to complete my reservation. Even a kiosk lady that you can hardly hear which by the way cancelled my reservation. Luckily I was close to Wendy at 11020 Audelia Road Dallas Texas. She was a godsend! After fixing the problem with prior kiosk lady canceling on me it was Wendy to the rescue!!
