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November 2023 by Rossy Rossy
I always recommended Resource One but I'm asking most of my friends and family that I sent to this place to take their business somewhere else. If you have more than one loan with this place I'm sorry for you they take everything you have if you are late on one it's like you are late on all .I thought each loan is separate and it has their own collateral. I'm closing my accounts with this place.
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November 2023 by G Fadez
Ms.Rivera was very courteous and prompt with helping me with my business checking account I have. This branch is professional at customer service and I appreciate Ms. Rivera for having me in and out in no time.
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October 2023 by Donnell Hill
Patricia Riviera was professional, polite and courteous attending to my needs. Thank you for helping me with everything!
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October 2023 by Eula Thomas
Patricia was very nice and professional. She made it a pleasant experience.
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September 2023 by Virginia
Phone service is horrible. Waited over 45 minutes. Would be faster to go to location in person. Staff has always been great.
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September 2023 by Brandon Young
Ms. Alexis Berry is amazing and helped me out with multiple issues I was having. She is truly an asset anywhere she goes in the R1CU network. I was frustrated when I walked in and she completely put me at ease. Thank you so much Ms. Berry.
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August 2023 by Erika Lopez
Great customer service. Mrs Patricia is very professional and answered all my questions
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August 2023 by Paola Mena
I'm so satisfied with this bank and its customers service , there was a young lady named Patricia who was very patient and helpful do recommend getting help from her .
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August 2023 by Jazz Lopez
Great customer service. Mrs Patricia is very professional and answered all my questions
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August 2023 by Yamara Sendejo
Great customer service!! Ms. Nelson helped me with all my services, very professional and understanding!
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June 2023 by Princess Osarfo
They have a shared bank affiliation so at times it's convenient but the over all access and service provided by the bank is limited
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June 2023 by Aye shaw
They have a shared bank affiliation so at times it's convenient but the over all access and service provided by the bank is limited
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April 2023 by Kim Cox
I love Resource One but if you come to this location and go through the drive thru and there is one car or five be prepared to wait. They take forever in the drive thru. They have two lanes only but the sign always has closed and open. They need to update it. It's beyond crazy how long they take.
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March 2023 by Scott Jones
Absolutely horrible customer service. My mother passed away and it's been a nightmare trying to speak with anyone to close her accounts. "Its been marked urgent and you'll receive a call back in one business day" is all they can say. Impossible to get anyone at a branch on the phone.
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October 2022 by Betzavel
I opened a bank account about 1 year ago at the Mesquite location. It was very easy to open, but the process takes from 20 45minutes to open on top of the waiting line that could be for 5 to 45 minutes. The staff is competent, very nice and kind. They have good interest rates on CD, IRA and Money Market accounts. The penalties for taking out your money on investments are low quantity. One time I paid a penny for my penalty, but also depends how much you have in there. I love the lobby, you can make yourself a coffee, hot chocolate or a tea while waiting inside to speak with a banker. The lines to see a bank teller are very low waiting time depending on the line and how fast ots going. J I have never waied more than 10 minutess at one time. The grounds are well kept, very clean and nice. They have a free notary for bank members and they hold yearly meeting to vote for upcoming members of the board. They also have a bank account that has so many features such as roadsode assistance, discounts to stores or eating places, based off your location.
