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January 2024 by Pam A.
Marlene was fantastic! She got everything done that I asked for. Stellar customer service! Thank you.
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December 2023 by Cleavie Lyerla-Figueroa
This review is regarding my interaction with Logan at the Garland Arapaho branch. Logan was courteous, efficient and professional. I’m a USAA account holder and nothing about USAA is convenient now that they’ve been merged with a commercial institution. Logan instead made my cash advance a breeze. Thank you Logan for your outstanding Custer service and pleasant customer interaction. You’re an excellent employee.
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December 2023 by Billy Kinney
I’ve been a member since about 2005. I am very particular and can’t stand all the red tape you have to deal with at these other banks. I prefer to build a relationship instead of just being a number and they have been great to work with when it comes to making things happen!!Especially Marlene!!
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December 2023 by Kristyn Underwood
There's a lot of newer staff here not the same personable experience at all. The Assistant Manager is rude. It's fine if you can't do something but no need to be short and snappy just because you're about to close and don't want to be bothered. I might honestly make the effort and move my account. There's not many locations and it really doesn't feel worth it anymore
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December 2023 by Zion Phillips
Mr.Nunez was very helpful throughout the entire process. He answered every question I had and never complained.He was very professional the whole time. He helped me out tremendously can’t thank him enough.
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November 2023 by BlowOne T.
Juan was such a great help I being trying to figure out this problem with my account and he was wonderful if is not in management he needs to be asap
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November 2023 by Audrey
So, I rarely write reviews. This needs to be known because I am now writing to the world to express my gratitude. Marlene, the branch manager at this Resource One Credit Union location was phenomenal. With the recent change this credit union has gone through from switching from Visa to Mastercard, I have been struggling. My card was sent to the wrong address, I called to change and correct the issue, and the call center provided TERRIBLE customer service to me. I felt lied to, I was put on hold, then placed on a silent hold, calls dropped, customer service reps giggled, YES. I said Giggled, and emails were sent with no responses. I’m so happy I called the number to that branch and Marlene answered. My problems were solved and my questions were answered. She was so respectful and kind. She understood my frustration and explained everything. If there were more I could do for her, I WOULD.
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October 2023 by Donna Fontaine
This is the best bank ever the customer service for RESOURCE. One treat you like This is the best bank ever the customer service for RESOURCE. One treat you like family and take Care of all of your banking needs. I have banked at many banks before all the major branches, and nothing compares to RESOURCE one credit union.Donna Dawson
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October 2023 by Aiden Scarlett
Love this locationOutstanding customer serviceMarlene Beltran is always there to help with anything.The support I receive is wonderful
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October 2023 by Edward Odoncor
I was at North Garland resource One Bank and I tell you these guys are good with what they do.My f banking needs were taken care of by Pedro and he was so nice and professional. He answered all my questions and concerns and I was really really satisfied.People needs to go see them for their banking needs .
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October 2023 by Yetseul Mendez
Pedro was outstanding! He really helped me through my loan application and was very kind throughout the process. I definitely recommend him!
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October 2023 by Claire Upham
I always have great customer service at this location. Tim, in particular, is always extremely helpful and always goes "a step above"!!
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October 2023 by Thailor Charoenpon
I have been banking with R1CU for 14 years now & of all those 14 years, Marlene, from the Arapaho branch, has been the most helpful. She answered questions I didn’t even know I had & presented me with options that were very helpful & were catered to my needs. She’s super knowledgeable & professional & cares about her customers. I will wait in line for Marlene when visiting the branch because her service is above standard. If you want somebody reliable & who has your best banking interest in mind, SEE MARLENE! She’s your girl!!
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October 2023 by David Lovato
First time customer here and I was treated like a long time member with friendliness and great service! Marlene was the person who helped me and she was very professional, eager to help and made me feel like family
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September 2023 by Christina Quach
All financial institutions have access and the technology to Zelle. This credit union won't let me link my new card to Zelle like before and has caused such a hassel.
