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September 2023 by Aaron
Wouldn't recommend anyone else. Alex, the owner, and his team are honest, fair, and transparent. You won't regret doing business with Rick's Auto.
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August 2023 by Sheree Mantanona
I took my 2007 Toyota to Ricks Auto and repairs were made. I called into advise that my Check engine light was on and if that could be added the diagnosis check for potential repair. I was told that he did not notice but after the test drive there was no check engine light showing. I was told that all was checked and the vehicle was ready to go.The same day I brought my vehicle home, my van did not want to start so I called the shop back and was told "Oh I forgot to call you and tell you that the mechanic said your battery was bad". How exactly was a 21 point inspection performed and repairs were made but a bad battery was not relayed to me prior to pickup?Additionally, the check engine light reappeared once I repossessed my vehicle and learned that my ignition coils needed to be replaced. I've decided to take it to another shop for repairs as I feel this business is not thorough. It could very well be the mechanic is great at what he does but the middle man or the individual Sam that I dealt with is unfair or dishonest.I also brought my 2015 Ram in to get checked out and was told the diagnosis charge would range from $80-$100 dependent on a few factors and if we decided to continue with the repairs, dx charge would be waived. I called and spoke to Sam again, who advised that my motor needed to be replaced. I proceeded to ask the price for that and was quoted at $8,900 for a used engine. The mechanic that did the actual diagnosis called me back a day later to provide the details of the issue and stated that a used motor plus repair would estimate around $6,500. HUGE DISCREPANCY and difference in price!! I decided we need a second opinion and stated we'd be in to pick up the truck. When my husband returns with the receipt for a dx charge, it appears he was charged $150.Somethings wayyyy off with the staff, most especially Sam. I wholeheartedly believe there is false pretense by a specific individual at Ricks Auto. I will never be going back NOR do I wish this happen to another person. Mechanic work in general and all the details of the process will never be as truthful as you hope. Unless you personally educate yourself. NEVER AGAIN. Sometimes you gotta pay the price to true, honest and reliable mechanics in order to ensure they get the job done right the first time.RICK'S AUTO SHOP IS NOT THE PLACE TO GO!! Save your money for a few extra $$ dollars and get it done right by an established Company!! Cheaper is not always better. Lesson learned!!
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August 2023 by sweet d.
At "Rick's Auto Service Center" you get nothing but the best, Alex (the owner), can and will go to extreme lengths to guarantee you aren't being played whether it's by your insurance or some bogus job that doesn't need to be done, he will work with you, if needed he will give you tips to keep your car running until you can pay for the repairs... just recently I had to take my 2011-2012 Buick Enclave in as it suddenly had reduce engine power on the highway but in the main time he recommended to disconnect my battery for fifteen minutes, after I put the battery back on I had been instructed to simply keep speeds at or below 45mph and if the problem happened again to tow the vehicle to prevent anything further from happening. as of now he has my vehicle and I will always recommend family/friends or even someone in need to take a vehicle to him as you are guaranteed good and honest work.
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May 2023 by Richard Maxwell
Slow. Over priced. Yes it is valid. The motor mounts you are talking about failed after 5 months. I contacted you and was told they were not under warranty .
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May 2023 by Just Here
Their prices are very fair and provide you with professional auto work. I recommend them.
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January 2023 by Joe Garbalena
Love this place. The owner is a really cool guy and the mechanics do an amazing job, this place is my go to when I have something I can fix myself.
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October 2022 by Kathy Sloan
I purchased my Honda Touring 2016 CR-V at Lute Riley. The aHonda required a new/replacement passenger side mirror, expensive $726dollars! Due to expense at dealership, (quote was to purchase mirror was over $700.00 and $300to $500 for install, total cost over $1200. @ dealership). Well experienced Rick’s Auto purchased mirror for my Honda 2016CR-V at Lute Riley, where I purchased the auto. Rick’s installed, for less than $900.00. But the mirror needed ‘aiming program’. On utube shows a simple picture with 6 dots you use to program the mirror.I spoke with Lute Riley Service, explaining the situation, they said to do aiming program was $348. I said I’m looking on utube & I just need to dots on paper for mirror to read & program. Patrick said “there is more to it than that”. Alex printed out dots!Lined up, Alex programmed it in less than 30 minutes FREE and did not take appointments or over $300.00!!!!!Thank yous to Rick’s Auto, Garland TX.
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September 2022 by Waleed Gabr
Family owned and operated. Honest, reliable and affordable. Great turnaround time. Car came back in perfect condition.
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September 2022 by Carlos Ramos IV
My family has been going to Rick's for years and and they have always treated us great. I don't trust any other place with our cars.Service: Auto maintenance
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September 2022 by Danny Mead
My impressions from my 1st visit was that they are honest, and upfront about what is wrong with your vehicle. They explained to me what the problem was with my A/C and what the possible solutions were. It just so happens I was able to fix the A/C myself and save a lot of money on the repair. I gladly paid them the diagnostic fee, and they now have a new dedicated customer. Will be taking my Z28 to them about the A/C soon. They repaired/fixed my A/C and is working great now and at a reasonable cost. Have done more repairs to my car and pickup and am satisfied with the work.11-24-2021Problem: 1997 Camaro Z28, 5.7 LT1. After temp has reached normal(about 185) as I accelerate the temperature gauge goes up to the red after about 1 to 2 miles, I turn it off for 30 seconds and it's back to normal temp 185 to 200°, same repeats each time I accelerate. The coolant level was low by about 1 pint or less. Rick's solution was to drive with the A/C on all the time so the fan would run and keep the engine at normal temps. They "Gave up on finding the problem with the leak" the overheating problem was caused simply by low coolant level due to leak/air in the system...Update---: I've found the problem with my car getting low on coolant and eventually overheating. I had to replace the radiator cap because I thought that it may be bad, causing the radiator to pull air in instead of fluid from the reservoir. It was a cheap cap and the center of it was caved in slightly. The radiator kept being about half a pint low every time I checked it once a week or so, but I couldn't find a leak and it was not in the oil. So I wondered what would happen if the hose that goes from the radiator to the reservoir was clogged? Yesterday (03-26-22) I pulled the battery out to get to the hose to see it and what I found was that the hose had a hole in it where it rubbed the bottom of the battery. I'm guessing that this hole was stopping the radiator from pulling in coolant and it was getting air instead. I now know this was the problem because now after checking the coolant level it now stays full.Thank you Rick's, I've never had a shop tell me they gave up on a problem. But I guess you guys know your limits. At least your not like Goodyear in Mansfield TX, and have me replace $1200 worth of front end parts and turned out it was only a $10 bushing that was warn out causing the play in the steering.You guys are very good at A/C and electrical problems though...Pic is after repair.PS: I haven't went through the camera footage yet...Services: Steering & suspension repair
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May 2022 by Ted Osigwe
My Family have been using Ricks Auto service for over 20 years. The customer service is impeccable. They are very busy but they deliver on time. I will recommend Rick Auto to any one. They are very experience and honest in dealing with their customers.Services: Engine repair
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May 2022 by Ezzy I.
I was refeered to Rick's Auto by a family friend several years ago, and have not been dissappointed for once. My latest trip after being involved in an accident has me all the more impressed with their services. They remain genuine with their diagnosis with fair and competitive pricing. It's the quality of work and the promptness that I appreciate the most. I sure will continue to refer family and friends. Glad to have my car back. Thanks Alex & team, Y'all are awsome!Services: Vehicle safety inspection
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May 2022 by texas bill
I apologize for being a little late on my reviews reduced Rick garage is run by a man named elder I've known him since his hair was black and now he has none hes known me when my hair was black and now it's Gray is do you know what Ritz garage under Elden leadership leadership has prospered permits he has a loyal clientele he tells you straight up what the problem is what he can do to fix it He will work with you whenever he can The only thing he does not do is transmission work but he does know people in the business that he can refer you to you're true and that's a good thing because a lot of people won't put themselves out that far to refer someone else So if you want your car fixed right they're definitely worth giving a strong look at. I hope this helps I know I forgot the punctuation sorry OK God-bless everyone and have a great week and goodbye
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March 2022 by Randy Huffman
So I purchased a cheap BMW after getting hit by a drunk driver, which totalled my truck. The car had numerous issues, suspension, clutch and check engine light. One of my friends recommended taking my car to Alex and glad he did. Alex was very knowledgeable (BMW is a special kind of car haha) he replaced all my suspension components including bushings that another place missed. They replaced my clutch and fixed my vacuum leaks that were causing my check engine light. Car has 220k miles on it and runs like a champ, thanks Alex. His price was great, especially compared to BMW and cheaper than the other place I got a quote from. All in all I would definitely go back with any car issue and would highly recommend this place.Services: Engine repair
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February 2022 by Ramona Parker
Warning!!!Please not only don’t do business with this place because they don’t know what they are doing ….they are also extremely disrespectful and police was called on two separate occasions. Second time when we came to pick up the car that was not fixed …he made up storage fees and REFUSED to give us the car. Alex asked his worker -attorney-car driver to take it to the back. That happened today 02/16/22. I had a call with him this morning and he offered me 1600 to keep the car since the repairs that they charged us for did not fix the leak.When we refused he made up some charges for storage for the exact 1600 with no paperwork or anything like that. I just drove it yesterday 02/15/22 and brought it back since it was still leaking and a check engine light present that was not there when I brought it there.I am waiting on my attorney to call me but mean while I WARN everyone about this place. He cursed at my son because he didn’t like the way he looked at him and at my daughters boyfriend who came to give him a chance to make this right. I posted the receipt as proof since I see the business is not taking any ownership of their mistakes so you all can see that I’ve paid for the repairs and in his words I left the car there. So please let me know if anyone pays for the repairs and then leaves the car on their property and we live 2 minutes away.This was all a robbery in plain day. He used the fact that it’s on his property and lied, made up charges and Has STOLEN my car pretty much. I test drove it yesterday if I could only imagine that this is what I was dealing with I would have ran the first time it leaked. I am speechless on what has been done onto me but grateful that I have all the assets needed for all of us to seek justice in this matter.
