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January 2024 by Brandon Creekpaum
Went in, the guy who helped us was clueless on a lot.
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January 2024 by Luis Gerardo Martell Escobar
So good
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December 2023 by Hải Nguyễn
5stars for Sonny and Angel for professional customer service
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December 2023 by Tony Dumenil
Phone was not making or taking calls. Staff there pulled simm, reinserted it and voila, phone worked. There were 5 of us there for the same problem.
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November 2023 by Basang Soledi
Very nice and clean..employees are very welcoming and friendly
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November 2023 by Danny Witt
Wonderful
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November 2023 by Mindy Jessen
I am not very good with electronics as I am older. I had just gotten out of the hospital from a Heart Attack and I was SO STRESSED OUT. My cell phone was having problems where I was unable to call, text, email. I went to the Firewheel Store and SONNY was the representative that helped me. His knowledge and professionalism was outstanding. He took care of me like one of my daughter's would as far as being very kind, caring, very calm and just plain AMAZING!! All the stress I was having completely left my body.He was able to transfer everything to another phone I had so I was able to have a phone over the weekend. My new phone came in today and he was there when I walked in the door. He transfered everything to the new phone in no time at all. Thank you Sonny for everything you did to make this a very pleasant experience. Spectrum FOREVERattack. I was so stressed out because my phone is a work phone as well as personal. After walking in the door the first time and Sonnyhelpwd me ALL STRESS LEFT MY BODY.
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November 2023 by Gordon Norris
Very short staffed, women working there did one customer to 3 of the other man working, will not use the fire wheel location
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November 2023 by lucy bautista
Very good service!
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October 2023 by Andrew T.
After a modem failure neither this location or the garland location has a modem to replace mine.. seems pretty ridiculous for something this common to not be available! That is unless your equipment and service is that garbage! I was sent away with zero satisfaction on an issue that is 100% the businesses fault with zero promise of a timeline of when modems would be available! I would say I'm going to raise a stink and ruin someone's day on the phone but I think I'll just fucking cancel at this point.. you guys suck ass
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September 2023 by Olayinka Balogun
Thank you so much Angel Reyes. My husband and I really appreciate you. We went in store to get a new phone for my hubby and Angel true to his name was such an angel. He worked us through different types of phones and their functions. The atmosphere in the store overall was very friendly. We loved every second we spent in there. Would definitely recommend
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September 2023 by Nacho Costello
I needed to switch over two existing phone lines and purchase and activate a new phone. I was absolutely dreading the lengthy process of having to switch my services over from another provider, but the price difference was so drastic that I just had to. We arrived at this location and we were promptly greeted by Angel Reyes. He completely took over the situation without hesitation. He was fast, efficient, friendly, and extremely knowledgeable. We had no hiccups at all and he even saved us money on our home internet. We could not be more pleased with the visit to the store and especially Angel. I have not had a consumer experience in a very long time that went as smoothly as this one did. He is a credit to your business!Great job Spectrum and Great Job Angel!
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September 2023 by T Carp
Eberardo is EVERYTHING! HE was able to get my phone back working and was super fast. Would definitely recommend people going to him for new service, new phones, or service in general. Thank you for your help!
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September 2023 by James Barron
Just amazing …a little of a wait when busy but all and all great experience and even better customer service
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September 2023 by Glenda Daugherty
Drops ESPN because can’t reach anAgreement with Disney. No U S Tennis Open,No College or NFL Football!Very very disappointed and switchingcompanies ASAP!!!
