Star Car Wash offers a mixed experience for customers. Many appreciate the quality of the car wash, noting that their vehicles look great after a visit. However, some reviews mention inconsistent vacuuming and past issues with equipment damaging cars, which were not acknowledged by management. Despite these concerns, the staff is often described as pleasant, courteous, and hardworking, even during busy times. Some customers have noticed an increase in prices without a corresponding improvement in service. Overall, while there are complaints about staffing and past experiences, many still find value in the service provided, especially for those who prefer not to wash their vehicles themselves.