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February 2024 by Mario Garcia
Very nice team ! Great customer service, answered all my questions ! Strongly recommend!
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January 2024 by Justino Justino
People working at this location need to be retrained immediately!!! I have had not one but TWO bad experiences, first one when I upgraded my wife’s phone, I got the new phone and did the switch, then took it to the store but they said they didn’t took the phones anymore, I took it to the post office and mail it, had to pay for a box, then for some reason the credit I was going to get for that phone which was $400 got canceled and I just got $100 because there was an error in the system!! 2nd time, I went to upgrade my phone, the employee assured me I was going to get $1000 for my old phone, one month passed and I didn’t get the credit, I went to the store and they said “you have to wait another month for the promotion to kick in”, so I did, 2nd month nothing, I called corporate and they said they couldn’t give me the promotion because it had ended, so they could do something on their end to kind of give me the promotion without actually giving me the promotion. Anyways, this store has given me a lot of problems and they need to be retrained.
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January 2024 by Lps Lauren
They were super helpful helping my son set up his own line. Great experience.
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January 2024 by Ester Dogans
"Tmobile Expert Eric is Just that" he activated 2 new cell phones for me & hubby, he was very knowledgeable about our concerns & very carefully activaed our new cell phones! GREAT job Eric big thank's to you?
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January 2024 by Vin H.
Waited 30 minutes just for them to tell me they can't do upgrades after 7pm. I was there before 7.
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November 2023 by S W
Devon, got me in and out super quick! Thanks for the great service ??
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November 2023 by James Boyd
Sometimes when all this automation and AI doesn't work you need someone to explain a problem to and get an answer, A Real Answer. This place is it.
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October 2023 by Christina Morales
Terrible customer service. I went in to transfer my service onto my new phone and was left for half an hr waiting on the guy to "get out of the restroom" while 3 other associates just played on their phones.When I asked for help from someone else, it was like I asked them to borrow some money...or bring me the moon.The guy finally comes back out and with a bad attitude. Maybe he was having a bad day or an upset stomach..but maybe ask your co-workers to step up for ya, bruh.
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October 2023 by Khang Vuong
This location cheating customer for trade in phone. Becarefull. Final bill will be different with they said.
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September 2023 by Caroline V.
Me and my family decided to go in the store to check the new phone out. Wanting to port our 8 lines from atat and we where not greeted, and we waited 15-20 min and no one ever acknowledged us. Decided to leave since no one said anything.
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September 2023 by Glenn Fowler
Was having issues with previous provider. Moe helped me switch over. Very professional and knowledgeable. Would definitely recommend.
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July 2023 by Jojo L.
I'm hoping I got the location right... We were assisted by the assistant manager, Raul, who was fantastic! We ran into a problem getting my mom's new Apple Watch synched. He got the problem resolved and was so personable and friendly. He was on the ball and made sure we were taken care of swiftly. We actually visited twice in one day because my mom got me a new phone. Raul talked me into getting another iPhone. I appreciated his honesty. He steered me away from buying the phones I wanted for a more user - friendly one. All of the staff that we interacted with were nice but Raul is The man! Thank you!!
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July 2023 by Dava Gochette
If I could give Jose and Kyle more stars I would. I went to set up a business account and they gave me the best experience ever! We hit a couple of bumps in the road, but we were able to navigate through. Thank you so much. Amazing customer service experience.
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April 2023 by Adriana Super Girl
Came in add one more line to my account and tech offered extra free line as part of promotion. I asked if adding lines have same unlimited data and he said yes. Now end up 6gb data and bill go up too high. Will have to call to fix the problem when I have time. Can't build business selling scam deal.
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April 2023 by H P
Came in add one more line to my account and tech offered extra free line as part of promotion. I asked if adding lines have same unlimited data and he said yes. Now end up 6gb data and bill go up too high. Will have to call to fix the problem when I have time. Can't build business selling scam deal.
