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March 2023 by R Kansal
I am very thankful to TSB for helping me with my small business. The bank staff when above and beyond in helping secure a loan, setting up my account, and even handling remote deposit. After 2+ years, it still continues to be a valued relationship.
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March 2021 by Chris C.
If you are looking for a bank that provides excellent customer service and cares, this is the one. Along with the right products and online services it is hard to beat Texas Security Bank. Been impressed from day one with the staff and the banking services provided. Give them a try, doubtful you won't be glad you did, our business was very pleased.
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September 2020 by Burak Ozcan
Texas Security Bank was really helpful to me during the PPP loan process. I have a business account with Chase but their team did not even return my calls and so I looked for a local bank to partner with instead. Shon and his team jumped on board and guided me on how to apply for the PPP loan in just a couple of days despite the fact that I did not have an account with them previously. I was very impressed by their level of customer service and genuine empathy for my situation as a local business owner. I remember they were working around the clock to support me and other small business owners during this confusing and uncertain time. That being said, now my business account is about to shift over to Texas Security Bank and we are looking to expand our company with their loan process.Big kidos to Shon Cass , Mary Grace Thoennes and other team members who have been helpful since day one.Thank you
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August 2020 by Rickey W
I have had the best experience with opening a new business and personal accounts.The people I have worked with have been great.Thanks and keep up the good work.
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July 2020 by Jerome Davis
I have had very good Service with the people Inside the Garland Branch, but I do find their Phone System to be very weak. When you call the Branch and if the Operator of Receptionist is not there, instead of rolling over it just tells you to leave a message and you cannot press O to get to someone else. Very Poor in my opinion; and that is why they only got 4 Stars.
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June 2020 by Phill Y.
What a great bank! They were outstanding getting my company the PPP money in the first round when no other banks would help me out. They are responsive and caring and have a fantastic staff. I highly recommend them.
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June 2020 by Gregory H.
Great Customer Service! They always take care of me. Big shout out to Kevin Taylor and team. In addition to all my other loans they got my PPP application in before the government's website crashed and got my PPP funds to me fast! Great people who really care about their customers! If you are looking for a great community bank this is it!
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October 2019 by jordan nations
Absolute worst customer service I've had at any bank. I will intentionally avoid using anything associated with Texas Security Bank
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February 2019 by Anna G.
Everyone here was very welcoming. Thanks for making me change although I don't have an account here! Good people here.