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November 2023 by Paul Shamel
Great service, nice people to deal with, even cleaned my truck.
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October 2023 by Caleb Raney
If you are dealing with insurance DO NOT TAKE YOUR CAR HERE. They will 100% lie to try to squeeze the most out of you and insurance. Take it elsewhere. My brother got a quote from them for repairs. They said it would be $4,600. And that it would take 3 WEEKS for the repairs. He decided he wanted to take the car elsewhere or wait for repairs because 3 weeks in a rental wouldn't work for his job. He simply tried to get the car back and even offered to pay the shop for their time and "work done" (aka look at the car and diagnose repairs. I'm sure it was exhausting for them). They wouldn't let him have his car back unless he paid $2,200. Seriously?! Made up some story about "special order" parts. It's easy to do the right thing. They wanted to dig their heels in because insurance was involved, even though the insurance company authorized the release. Greedy and bad business. I understand your workers deserve to be compensated for the couple hours they worked, but my goodness. This is a BAD BUSINESS.
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October 2023 by Garrett Messer
If you look at all my reviews I am a very fair and honest young man. 5 star reviews are my favorite. I love building up businesses! But today…. I sadly can’t I wish could give 0 stars to this body shop, because 1 seems too high. Let me start by saying the customer service is unacceptable. They left me and my friend waiting around for hours after telling us our rental car would be there at 10am. That wasn’t true. The guy who checked out the damage on our car did not care and mocked us for having a dent on our car. Fast forward and they ordered parts without our permission then we found out the quote. A staggering amount that was way higher than any shop around Dallas. We decided not to use them and they are refusing to give us our car back unless we pay $2200 to them for parts they ordered without our approval. This shop is a scam. They are liars, crooks, rude and inconsiderate. If you need body work in Dallas DO NOT GO HERE!!!
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October 2023 by Tyler Raney
I cannot urge anyone to avoid this place enough. Nothing about this business is reputable. Even if your insurance provider offers this location to repair your vehicle, request a new body shop.Progressive was going to have this location fix my car. Once I was told the cost of the repair, I called Progressive and asked for the check instead. After approval from Progressive, I called TBS. They lied to me and said I was unable to pick up the car before repairs were finished. Kay, the front desk employee, then lied to me again and said that the car was “in pieces” and could not be picked up. I offered to pay labor and was more than happy to pay that, I just didn’t want to pay for parts when my car wasn’t being repaired. I went into the shop in person and Kay offered to let me speak to the manager, Ron. When he came in, he was immediately rude with me. I told him I wasn’t angry and wanted to pay them for their work. He refused to listen to me and said that I “wanted to take my car without paying anything.” I have made every attempt to pay TBS for their work and very much want to do so. While trying to sort this out, Ron told me that he is going to start charging me a “Storage fee” of $45 per day until I pay the $2200. The storage in question? My car is parked in front of the shop. Bottom line: this shop does not care about their customers. They know what the right thing is and refuse to do it. Avoid this shop like the plague.
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October 2023 by Kat Chase
Progressive set me up with this company and they were great. Open communication, let me ask questions, and had great work done. No problems and everyone kept me in the loop. Thank you!Services: Painting
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October 2023 by Terri Saunders
Horrible service! This place is unethical and they try to cheat you out of your money. They add in charges that were never discussed. Also, Ron is incredibly RUDE. Would not recommend unless you just want to throw your money away.
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October 2023 by Braden Spicer
I wouldn’t recommend this shop to anyone.They make up stories, and then refuse to communicate. Don’t bring your car here!
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October 2023 by A.J. Johnson
AVOID!! AVOID!! AVOID!! Repaired a bumper and gave me the car back with the entire front window no longer functioning whatsoever. When told about it they refused to do anything whatsoever and were beyond flippant and rude. Terrible service throughout and just an ungodly experienceServices: Painting
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July 2023 by Deliya Johnson
Great communication between myself and Kay, the front office manager. Great job on the body work, and the inside detail job was an extra plus!
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March 2023 by David Southern
Great workmanship, unfortunately, I have to have them work in different places in my car. So, I am a return user.
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August 2022 by Matt Schafer
Awesome!! They did amazing work on my car and it looks better than prior to the accident. The paint job, which they warranty for life, looks factory!!
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July 2022 by Anthony Alcerreca
I called to see if my car was ready for pick up and I gave them my info and the lady hung up on me. I'm just so confused on how this was acceptable and or if the owner even knows about this.Service: Body & Trim
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May 2022 by Jose Casas
So far were off to a bad start. On April 22, I called this shop, which was recommended by my insurance as a preferred shop, to make an appointment to get my Catalytic Converter replaced as mine was stolen the night before. I was told that my car could be picked up on May 10th. I called before the date to touch base. I learned that the May 10th date was removed because I missed a supposed April 25th date. Now my new pick up date is May 31st. The lady I talked to was rude in correcting about the May 10 date. I don't remember ever agreeing to an April 25th date to begin with, the date I wrote on my calendar was May10. My understanding was that the shop had an overload of work... stay tuned for more.
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April 2022 by Gloria Torres
Everyone was super pleasant and welcoming. Kay kept me updated every step of the way and the service was done within a timely manner. When I got my car back the work was done to perfection and the car was cleaned very well! The professional and attention to detail was there every step of the way! They turned an upsetting event (a driver turned right from the left lane while I was in the right lane) into one that made me fall in love with my car again. I would trust them with any and all of my car needs. Thanks again!!Service: Body & Trim
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March 2022 by Brent Gaynor
Gary has been in car repair business for 20+ years. Gary regularly works 12 hour days. Gary has seen it all. And while Gary may not always have that bubbly personality that you may want, what Gary and The Body Shop deliver are results. Regrettably, I’ve had 3 of my cars damaged over the past 4 months and have been comfortable and confident that it will get done to Gary’s exacting standards. In fact, I’ve chosen The Body Shop 2 times over past few years over Classic BMW. Their ability to paint match, flop and fitment to spec is remarkable. I’m very particular about my cars and Gary & co. have stepped up each time to get it right. So, if Gary doesn’t share the same sense of urgency with you, just know he probably has had 25 cars to manage in past week and knows there is only 1 way to get it done right.Services: Body & Trim
