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September 2023 by amanda huynh
Went in today to exchange a jacket for a bigger size and left without being able to do so even though my jacket is unworn and still has the price tag on. The older White woman that was there was very smug about not allowing me to do so. This store has the worst customer service. They treat you like criminals whenever you have to exchange or return online orders. Bye Bye White House Black Market. Going forward, I will give my business to a different company that values their loyal customers.
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August 2023 by Caroline Burten
I went in today looking for a black pant suit. I told the young lady I wasn’t exactly sure about my size so she scurried around the store grabbing possibilities for me to try. She brought me shoes to try on for the pant length and picked out I believe 8 different options for a white shell top to wear under the suit jacket. She was so pleasant and so helpful, needless to say, she helped me pick the perfect suit.
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July 2023 by Luis M.
Really rude staff , I've been in other locations with my wife Frisco and Dallas and Plano and they're great the staff is really great but this location at fire wheel just sucks , don't bother to come here .
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June 2022 by Audrey Renee Holdren
I went to the WHBM Firewheel Town Center location to pick-up a dress I ordered online and after trying it on realized it did not fit correctly. Maha and Bridget were very helpful with showing me other options. WHBM is my go to place when I need a dress for a special occasion, update my work wardrobe or add to my weekend attire. I have not been in person in a several years due to moving out of state and COVID. My first in store visit in Dallas was at the Preston Oaks Center location and it was the worst experience ever! I was there to return a dress that I bought online that was too big, buy a dress for my nephew's wedding and try on some new styles, however no one really wanted to help me and I was treated like I did not belong in the store. I needed to get a dress so I wandered around the store trying to find options with little to no help. At one point I lost my dressing room and had to ask for another one. It was an awful experience and I really thought I would never purchase from WHBM again. Then I was invited to the bridal shower and needed another dress--so I thought I would look online and try my luck again at finding one that would work. To get the dress in time I had to pick it up at the Firewheel Town Center location in Garland. I was a little scared to go back in a WHBM store again however I took a chance and this experience was MUCH better! Even though I did not end up buying the dress I ordered online or any of the ones I tried on Maha and Bridget were helpful, gracious and made it any enjoyable experience. They renewed my faith and trust in WHBM and I will definitely return to the Firewheel Town Center location again. Thank you!
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January 2022 by Marc v
Clothes decent, ladies working there more interested in talking to each other. I recommend the Allen store , they have more clothes znd better service!
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November 2021 by Adriana C
Just walked into this store to buy some clothes but ended up leaving.The staff is beyond unfriendly and I was not even offered any help.It seems that they don’t want to work.I feel that when your customers do not get the proper attention they will go somewhere else causing your sales to drop.In addition , I heard who appeared to be the manager telling another employee to go home or go lay in the back if not feeling well.Bye
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October 2020 by Kas
50% off the back section and many other discounts!! Staff is friendly and helpful!
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August 2020 by Leo A
Really friendly staff ?
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April 2019 by Sherrie Jones
I have not shopped here.
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March 2019 by Shelby Buschmann
Very helpful service, and I've been happy with the quality of clothing I've purchased here. They have a special brand of customer service.
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January 2019 by LaTanya Jones
Love this storevthey are always friendly and very knowledgeable. Will continue to use this store.
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August 2017 by Thao K.
The WORST customer service ever. NEVER shopping here again. Cashier was extremely incompetent and not helpful. No wonder this place is always dead.
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March 2017 by Veronica Mellado
I will likely not visit this location very often. A top I wanted to return did not have a slip that goes with it. I agreed I would check in case it fell when I tried things on with bottoms I own at home. Staff would not return the top. I asked whether I might have bought it that way. Staff said it was not possible. I expressed dissatisfaction that I am willing to consider the possibility that I may have left a piece behind (returned multiple items), but that staff thought it was simply not possible that they could have made a mistake. I sure hope I find the slip, because if not (even if they did make a mistake), I will have paid for a top I do not want.
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February 2016 by Jennie J.
I LOVE WHBM! This is one of my regular places to shop because they have such classy clothing and their sales are phenomenal! If you can hold out for a sale, you can find a great deal on super high-quality clothing, shoes and jewelry. A must-stop place to shop for business or casual!
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February 2016 by Mary S.
Good spot for classic staples, reminds me a bit of Talbots but not a pricey. Nice dressy pieces, including skirts, slacks, blouses, dresses and skirts. They offer a smaller selection of casual wear including jeans. Great place to shop for resort wear, and formal cruises, and semi formal events. Staff is super helpful in assisting finding certain pieces and pulling together outfits. At 35 I struggle to find clothing that is neither too youthful, nor too matronly. Most of what they sell here fit the bill. Some pieces would be appropriate for a more mature woman. Average price per garment is about $100 give or take a bit depending. As the name implies much of the clothing is in neutral tones, white, black, tan, beige, as well as some navy and yellow. They offer smaller sizes including 0 and 00, it's nice to find womens clothing in smaller sizes and not have to shop at teen retailers.
