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March 2024 by FOLDTOP RO
Katherine Was Amazing I Love Shopping At Zales Thank You Katherine
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March 2024 by J S B
The employees were nice. They were just not very informed about their warranties. We chose the best warranties (at an additional cost) when we purchased the jewelry. The staff wanted to argue that there is no such warranties. They found out that they were wrong. We are not sure why they supposedly upgraded their system electronically years ago. Once it was upgraded, everything was supposed to be managed on the computer system (inspections, repairs, photos, ect.). They still require me to bring in my paperwork and document it on the paperwork. Time to start training their staff better.
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March 2024 by Rozanne Kellner
Thanks to Tammy the Manager! She is a great manager and person. She was a great help with purchasing my wedding bands. This ZALES has the best customer service because of her. ?
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March 2024 by Susan Mounsey
Firewheel store supposed to be open a 10am. Sat in front for 20 mins waiting. Called....no answer. No way to run a business.
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February 2024 by Ric War
Love it
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February 2024 by Matt Cooper
Katherine(Kat) was absolutely fantastic in helping my wife and I. She was patient, kind, and very informative. Thank you Kat!!!
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February 2024 by Bagul Mammedova
terrible customer service, took forever to get our order. don't buy if you are looking for a smooth and fast experience. the older lady who took care of us was rude and could not care less about us.
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January 2024 by Larry Traylor
Zales Jewelers in Firewheel visit was pleasing. Went in for inspection and due to a defect, was given an upgrade to our rings. They took care of us by honoring the warranty on our rings.
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December 2023 by Jill U
Keith was the best sales person!
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December 2023 by Zach Garza
Jess and Keith are AMAZING!! Helped us with our purchase and went to lengths to make sure we got the ring my wife wanted! HIGHLY recommend coming to see them for your next Diamond purchase!
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December 2023 by Rachel Wilkinson
I’ve shopped at the Firewheel Zales for years. Recently Carol & Jessica have been so helpful with my purchases & repairs. Zales has been a go to for jewelry in my family now for generations, from my grandmother to my nieces, and will continue to be so.
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October 2023 by Art Munoz
Carol Oathout again has exemplified outstanding customer from the time I walked in the store, in fact Carol has assisted me with thousands of dollars in jewelry purchases over several years simply due to her excellent customer service skills, I look forward to my next visit..Thank you Carol...!Art Munoz---
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October 2023 by Tonya Sims
My husband and I took jewelry in for repair and I was very impressed with Keith’s hospitality!! He was very helpful showing pieces. He even looked online for a pieces I was looking for that was not in the store. I’ve been shopping at Zales for years and never left a review until I encountered Keith. Go see Keith!! Southern hospitality at its finest.
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October 2023 by MATTHEW RAMSEY
Evelyn, was a great sales person to have. She was very genuine, patient, and helpful. She was very knowledgeable, when came down to helping us find what we were looking for. All the staff working there, were very helpful and nice.
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October 2023 by Michael Roberts
Keith was very pleasurable. He was very attentive & made us feel relaxed & comfortable. He took his time with us.
